Guest User
October 22, 2024
Very clean hotel! Very spacious! Very kind and service oriented cook! Housekeeping staff was amazing! Just a couple issues. When we checked in, we asked if there were luggage carts. We were told that there were two, but that they did not think they were available at the moment. It wasn’t until my assertive son asked them if they could check If they were available since the gentleman seemed unsure, then he checked the cameras to see if anyone had left them in the hallways. They weren’t and that was that. Then at check out we had to ask 3 times what time is the earliest we could call to get late check out. They just said before 10am day of. I had to ask again what the EARLIEST we could call would be and we were told the earliest we could ask was 8am the day of, which made my husband have to wake up to request it rather than getting to sleep in which was the point of the late check out to begin with. They seemed like we were hassling them when we asked the night before and just told us that we had to call later and tried to be vague about when. The hotel was very nice and although they did their jobs well, they definitely did NOT go above and beyond to be helpful. Housekeeping was wonderful!