Guest User
October 19, 2024
The location of the property is breathtaking, with stunning mountain views, and the rooms are cozy and comfortable. However, the service was quite slow and inconsistent, largely due to the staff being visibly understaffed and overwhelmed. The challenges of the mountain location, including frequent water issues and power cuts, added to the difficulties, especially since there was only one manager handling everything. I would highly recommend that the owner increase the staffing levels to improve the guest experience and ensure smoother service. The property has so much potential, but better support for the team is essential