Best Hotels near Castle d＇Ancenis, Ancenis

As usual, I adapt my opinion to the level of the hotel and its price, surprise to have a very nice bedroom re-rehaited, the superb thing, breakfast in Campanile, I admit I like better. Two unpleasant things independent of the hotel and almost classic in these hotels the smell of cigarette smoke that arrives by the aircraft, thanks the c... and the morning noise of the brailards in front of the stairs, See your door who believes everyone is awake at 6 or 7pm on Saturday , shortly knowing to live, it must be a luxury thing

We had an issue with the floor of our bathroom being wet. After using the shower, we noticed it was leaking from under the bath. This was reported, but we were told as it was late it would not be possible to have it looked at. We were offered to move rooms, but as this was a joint room, we could use the bathroom of the other room so stayed. We mentioned the issue again the next day on check out and this receptionist was not aware but said she would have it looked at. The following day I had €200 deducted from my bank. I rang up to see why and was accused of making a mess in the bathroom, flooding it. I was told a technician could not find an issue and so it must be ‘guest error’. After multiple calls about the issue I finally received a call and was told that after a visit from a second technician, there actually was an issue and received an apology. While I appreciate the apology, I wasted a morning of my holiday worrying and dealing with this issue and do not appreciate having a random fine deducted from my card with absolutely no communication beforehand. There appears to be no system for staff to log issues reported by guests, as if the issue was communicated effectively to the morning staff, they would have been fully aware and would have had that staff members testimony. Instead I was told that they would have to wait until that staff member started later in the day to get ‘her side of the story’. In summary instead of receiving an apology for a fault in our room, we received an accusation and a fine. The poor communication made this all the worse. If this is the type of service Best Western are proud of, I will certainly not be returning or recommending your hotels.

We stayed there 1 night, our great surprise by opening the accommodation, it was very large and clean, we have the habit of zenitude Bordeaux where the rooms are all small. The swimming pool is a little small for the number of people but heated. We had taken 1 room apartment. I advise this hotel 👍