Best Hotels near Église Saint Pierre - Paroisse Sainte Marie en pays d＇Ancenis, Ancenis

We stayed there 1 night, our great surprise by opening the accommodation, it was very large and clean, we have the habit of zenitude Bordeaux where the rooms are all small. The swimming pool is a little small for the number of people but heated. We had taken 1 room apartment. I advise this hotel 👍

We had an issue with the floor of our bathroom being wet. After using the shower, we noticed it was leaking from under the bath. This was reported, but we were told as it was late it would not be possible to have it looked at. We were offered to move rooms, but as this was a joint room, we could use the bathroom of the other room so stayed. We mentioned the issue again the next day on check out and this receptionist was not aware but said she would have it looked at. The following day I had €200 deducted from my bank. I rang up to see why and was accused of making a mess in the bathroom, flooding it. I was told a technician could not find an issue and so it must be ‘guest error’. After multiple calls about the issue I finally received a call and was told that after a visit from a second technician, there actually was an issue and received an apology. While I appreciate the apology, I wasted a morning of my holiday worrying and dealing with this issue and do not appreciate having a random fine deducted from my card with absolutely no communication beforehand. There appears to be no system for staff to log issues reported by guests, as if the issue was communicated effectively to the morning staff, they would have been fully aware and would have had that staff members testimony. Instead I was told that they would have to wait until that staff member started later in the day to get ‘her side of the story’. In summary instead of receiving an apology for a fault in our room, we received an accusation and a fine. The poor communication made this all the worse. If this is the type of service Best Western are proud of, I will certainly not be returning or recommending your hotels.

Cancelled flight and therefore transferred to this hotel. Staff were excellent at 2am in the morning and the room was large and clean. Breakfast was great with a really good selection of food. Would have made this 5* if the towels and pillows were a little bigger and luxurious.

The moquette was made with tasks. ”White” task presents on the red ear on the bed. Two cotton baskets used in the bathroom dust when the room was received.

Very handy to the Stade de Beaujoire. (!!RWC 2023!!) Walking distance. Free parking too and friendly reception. Absolutely no qualms about recommending. Really good access to the motorway north. Great wee spot.