Queens Hotel Angeles City Reviews

Decent enough hotel, good service and nice restaurant. Would recommend

Clean large rooms within short walking distance to Angeles‘ infamous Walking Street. Parking directly at front of house. Good secure feeling, lots of serbice personnel. Highlight is the large (and also deep) pool in the garden which stayed open to 10pm. Definitely a recommendation!

The place in location is pretty nice. It's like a 2 minute walk. From walking street.. They have a pool that's open until 10 PM. And a restaurant located inside the lobby. However, twice. Now i've had a pick up with booking through trip dot.com. This is okay however the staff Has blame this on the customer twice in my opinion. It's not the customer's issue. If the booking agent and the hotel have issues, they need to service the customer and not leave them hanging. I'm torn on this review. Because I really enjoy the location and the rooms. They're actually pretty clean and the pool is actually really nice. However, the constant issue with blaming the customer for issues that aren't our issues? We are here for vacation or to have a good time, not be hassled with booking Issues that isn't our fault. The staff seemed little scared to adjust and make changes on their own.I heard the owner is german and they're very strict about things of that nature. I've stayed there at least five times three out of which i've had no issue 2 I have

I prefix this review by saying that i have state and love this hotel in the past. As for now..Totally disgusted with this place because the manner in which they are run. i requested pickup service from the airport. I was never told about a charge for the pickup service i was told during a garbald's home conversation that there would be a 600 pesos penalty if i do not show. I arrived for the pickup slightly later than intended by the delay of an air flight. Upon arrival I was told that I would need to pay 600 pesos. The problem is not in the money the problem is in the principle of it no one in this world provides service and ask for money after without telling the price first. I stayed in this hotel several different occasions I have had problems with the staff yelling at me and getting upset at me because I asked for extra towels or I asked for cleanup service rather than just tell me that it was an extra charge for that which I accept no problem the problem in this trip was that I was charged for something where I was never told that I would need to pay for it and upon talking to the shift manager and the hotel manager I was informed that I was totally in the wrong because I had canceled one trip because I accidentally input the wrong days through trip.com. I assumed that because it was already past midnight on the 23rd I should put the night of the 24th that was a mistake on my part I quickly canceled and rescheduled the manager proceeded to blame me for this and tell me that it was my problem which shouldn't have any bearing on me paying for the hotel pickup. When you have a value customer who has been in the same hotel several times and always gets the most expensive room for the most part you don't try to argue with him about something so petty but the manager continued to cite instances where I was in the wrong even though his receptionist was the one that explained everything to me where there would only be a charge if I did not show. I would say the swimming pool is the best thing about this place. The toilets rarely flush correctly the showers are clogged up so only a few of the nozzles actually let out water, there are very large cockroaches in the lobby the ceiling fan makes a horrific noise when operating. And I ended up getting sick because of the air conditioning filter not being cleaned

Great location, friendly staff, clean and comfortable

Has everything u could need in a short or long stay hotel friendly staff and the food they have in the restaurant is very good and reasonable priced

Fantastic location, great food and swimming pool

after 4 visits, good like always. nice place at the pool to relex, clean room. frendly staff.

Good stay again hear Good pool Every 1 polite Can’t wait to come back again

This hotel is located very close to Walking Street. Also, nice swimming pool and decent gym. Friendly service as well. There’s also restaurant with pool side outdoor seating to enjoy a nice snack and drink. For the price, the room is worth it. The room comes with a nice Mini bar too. Also, one block away from the hotel is a great massage place. For many reasons, this hotel is very convenient. I highly recommend and will be back.

Clean hotel with plenty of restaurants nearby. Friendly, helpful staff and security.

Great hotel

very good hotel

The service staff of the hotel are friendly, the room is very clean, the internet speed is good, and the requests made when booking are also met. The location is good and convenient to go anywhere. The only drawback is the heavy bass drum sound from the nightclub in the alley. If you sleep well, If you are very demanding, it should be better to stay in a room on the swimming pool side.