We stayed at this hotel for 3 nights and felt that the hotel service was amazing. I was embarrassed because my Chinese is bad, but the staff were very helpful.
The room was very clean and the cleaning staff were very thorough. The facilities were good and the pool staff were helpful too. Sadly, when we ate in the restaurant we got food poisoning, we think because we are not used to the local food/water. We were very sick but when the staff found out they went above and beyond to help us. They cleaned our room, gave us lots of food and drinks, and offered to take us to the hospital even. Before we got sick, we hired a car and they sent us out with a driver and someone to translate. Nico He was amazing, very helpful and even had her sister help to translate. We were lucky to stay at a hotel with great staff who seemed to really care. I'd definitely recommend this hotel to any other foreign travelers.