Best Places to Stay Near Ann Arbor Amtrak Station in Ann Arbor

We have family In Ann Arbor and we’ve bee staying here once 2014. It’s usually pretty good. Those days are over… at least for now. I imagine we’ll be back, but I won’t be happy about it. So we’re here again. Last time here my husband pointed out that they were in the middle of replacing all the outside balconies that were badly rusted and this was probably a very expensive repair so they may be waiting to get that done before they start redoing the rooms. Well, they seem to just about finished their balcony/walkway project, but haven’t gotten to the rooms themselves. Relatively clean, unless you looked under of behind things - like the phone or a lamp. The tub is cracked, the furniture is beat up - scarred, nicked, warped tops, etc. , but the linens and towels were nice. It was a good mattress and the room was clean - mostly. The carpet was vacuumed, but badly stained. The tv remote only sometimes worked and we couldn’t get any sound on the only channel we wanted to watch: ESPN.

The air conditioning sound is too loud. Most American hotels are cabinet air conditioners. They are placed on the floor below the window and the sound is too loud. Parking is also available for a fee. Close to Northwestern University, the environment is good

We had such negative, disappointing experience at this hotel, from our check-in to check-out. As we had power outage, we decided to stay at this hotel. On Internet it said $155 for the room with two queen size beds. My husband called and made a reservation. Upon arrival we were told that there’s no room so we had to wait for a while. The front desk staff called my husband loud (she said “Smith!!”, not “Mr. Smith”) and we were offered a room with only a dim desk light working. The lights in the bathroom and bedsides didn’t work. Later, they explained that the electric company put a limit on their electricity use. We were told to use “the flashlight on your phone” to take shower. The room was cold no matter we set the temperature higher and not so clean (tired). At check out, nobody was present at the front desk. I waited for 10 minutes and a staff came out reluctantly. She charged us $240. I asked her why and she said “because we didn’t have full electricity”. We are very disappointed because this hotel basically took advantage of those of us who needed a warm, lit place to stay during a power outage by charging $100 more that their usual price. The quality of the service and their hygiene standard were disappointing. My husband called Hilton customer service afterwards, but they were not nice nor understanding at all, transferred the call multiple times over 30-40 minutes. We have been a Hilton honors member but we will switch to Marriot. One last note: when we were waiting to check in, a homeless person with lots of paper bags came in casually, grabbed a paper cup in the breakfast room across the front desk, attempted to get some coffee from the dispenser. He put his cup back when he realized that there’s no coffee left. There were two staff at the front desk and one cleaning staff close to him but they really didn’t care, it appeared that this person was a frequent visitor.

Awesome guest services! Was greeted by Jose and chocolate chip cookies. We had special needs for our room, which he was very gracious to provide. We hadn’t had dinner yet, so he provided us take out menus - the food was awesome. Our hotel room was stocked with coffee and bathroom supplies - shampoo, conditioner, lotion, hand soap and to my surprise mouthwash AND make up removal towelettes. It’s the little things that make for a nice stay! While I was getting cookies I overheard him talking with other guests giving them good advice about touring the town! I highly recommend this hotel. Thank you, Jose!

All of these positive reviews are shocking to me, definitely planted for sure. I stayed on this property when it was the Candlewood a few years ago and it was ok. Just got back from there and it has REALLY gone downhill. Checked in, went up to my room and it smelled like stale cigarettes and bad decisions, went back down to the desk and the clerk immediately changed my room. she was the best part of my stay, very pleasant and trying hard to help me. She walked up with me and agreed that the room smelled. She walked me to the new room and it smelled better. After being there a few minutes alone and looking around, I realized that this was NOT going to be good. The phone was not plugged in and there was no where to plug it in. The dishwasher door was broken and there were dirty dishes in it. The chairs were ripped and had food stains, the refrigerator was old and dirty made a very startling loud clunking noise when it powered off. the cheap coffee pot was broken and unusable, there was popcorn and filth under the couch that looks like it been there for a LONG time. The clock wasn't set to the right time in the bedroom. it was very dusty, dirt in the drawers, hair in the tub, chairs ripped and food stains on them, nothing was replenished, no body wash, soap, extra towels, dish soap, NOTHING. It looked like it was a quick ”flush and dust” ( Barely) after the last guest. I headed down to the front desk to see if I can at least get some supplies (I passed an old sock on the floor in the hallway, which remained there for my entire stay) and I saw a housekeeper along the way, I thought maybe I can ask her for what I need, I said hello and she IGNORED ME! I continued down to the desk, was telling the clerk what I needed and I heard a voice coming from the back yelling to have the housekeeper go up and make it right. I then asked for the manager, she came out and the first thing out of her mouth was I gave you a discount for one night of your stay because you weren't happy. I told her that I didn't want the discount I just wanted to tell her about what was wrong and she may want to consider training the staff better, she was very ”Canned” in her responses telling me that they are rated up in the 90s, its a great property, the staff is amazing and she was very sorry, BLAH, BLAH, BLAH. She said there was a long term guest that stayed before me (SO I guess that's a good excuse?!) I asked her to come up to the room and see for herself because i didn't want to ”Be that girl” and just complain and she completely ignored my requested and wanted to send her housekeeper up to make it right, but I had to tell her if I wanted her to go up fast because she was leaving for the day!( The one with the attitude that totally ignored me when I tried to approach her on the way down? No thank you) The manager was so snarky and phony, When I realized that she would be ZERO help to me I respectfully thanked her and wished her a good day, she yelled no YOU HAVE A GOOD DAY, as I

Hotel is good, (*๓ ́╰╯`๓) The only thing that can be included if breakfast is perfect! The surrounding traffic is quite convenient and the parking lot is big enough. The hotel to the restaurant can walk from the indoor passage, it is also very convenient!

The place and the staff was lovely and so attentive . The breakfast was amazing , filled with lots of glutton free items . Which my Daughter really appreciated it. The Bed and Breakfast was so beautiful, clean , spacious, and relaxing . It really felt like home and was a great place to decompress for a day and night . Thanks for everything, we look forward to our next visit .

We had a fantastic stay here. The staff was amazing and even during a pandemic the wedding was beautiful. Leah was amazing and helpful. Really enjoyed Meg at the front desk and the General manager was willing to help us with anything. Such a blessing to find this fabulous hotel for the wedding and rehearsal dinner. Thank you thank you