Extended Stay America Select Suites - Detroit - Ann Arbor - University South

When I got to the hotel after my room was booked, NO ONE was at the front desk. It was closed and locked up. I haven’t got my refund back yet.

MY ROOM HAD A POOL VIEW BUT WAS NAILED SHUT

Booked a room 3 months ago for two nights to stay for the NASCAR race that was nearby. Got checked in, went to what we thought would be our room, but somebody was already in it. Went back down to the front desk and they sent us to their other location 2 miles away. The front desk had no idea who we were, why we were there, and didn't have a reservation for us in the system. We were told both hotels were completely full and they couldn't do anything for us. We were left to find a room which most hotels in the area were sold out or had extremely high prices due to the race. I booked this room 3 months ago with credit card points. The room we ended up booking to replace this one was nearly $500, an expense we did not plan for. I am demanding that my credit card points be refunded and to be completely reimbursed for the hotel room that we had to book at a different location. I will never stay at an Extended Stay ever. This is hands down the worst hotel experience I have ever had in my life.

Rips in the floor, old and outdated appliances, and terrific scene from begining to end. It was a nice place to sleep but other than that it was not great.

Good value apart from the fact that the ‘kitchen’ was not equipped with cookware and plates and cutlery - we were expected to purchase these which was a bit of a shock.

The rooms were smelly. The kitchette didn’t even have cups forget about other utensils although this is supposed to be an extended stay. No towels either. The front office closes at 10 pm and no coffee machine or breakfast. Worst place ever

Property doesn’t look nothing like the pictures that is online there wasn’t even no one inside like a front desk you didn’t see anyone it was ghost town so how was i suppose to check in and know anything couldn’t even get my room this is very inconvenient because i drove 3.5 hours away from home just to come here and not have a place to stay

There was literally a hole in the wall. Frayed carpet. The staff was nice, but this place needs a facilities overhaul.

Very nice as always