Hilton Garden Inn Annapolis

I brought my son down for football camp at Naval Academy. This hotel was perfect for us. Check in was friendly and quick. Parking is $29 a night and conveniently located. There is a little store with snacks and drinks adjacent to the check in desk. There is also a small restaurant in the lobby for HH drinks and food and breakfast. The breakfast starts before 7 AM which was convenient for us. The room was comfortable and very clean. It had a fridge, microwave, coffee maker, and safe. There was a fitness center right n our floor. There was an outdoor pool as well which we didn't use this time. We were able to walk to all the stores and restaurant on the water where we had dinner. We also walked to the Naval Academy (about a 20 minute walk, with all beautiful houses and nice stores to look at on the way). We will definitely stay here again.

Weather was Rainy during my stay. Service Desk Staff was friendly and offered personal touch with texts asking if we we needed anything additional for our stay. The walls were a little thin so very loud at times when some children were running through the halls. Overall a nice hotel, very clean and well maintained.

Easy access to where I needed to be. Clean and safe

Have stayed here many times, great location, large rooms, clean, near grocery, dining and retail, outdoor pool, walkable to large mall. Customer service is good, Only problem is Pat the breakfast cook, loud mouth and nasty attitude, not a pleasant person, but we will continue to stay here as she really does not matter.

I normally love Hilton Garden Inns - and I hate to complain. This experience was not very good, however. I will say that the staff was kind and polite and I will end this with lots of praise for their demeanor. However, multiple items were wrong with my roo When I checked in, I had requested that it be a feather-free room because of significant allergies and when I arrived (4 hours later than expected) there were feathered pillows in the room - I had to bring them down to the desk, and get them replaced - handled well by Kevin, but not the way I wanted to start that late at night. I reported the following items to the front desk in the morning on Saturday at 9am thinking that they would be taken care of while I was away for the day: 1) The door to the room was severely out of alignment and required brute strength to open and shut it - it was very loud, making a scraping noise of metal on metal. Twice, I thought I had closed it, and it was NOT closed and latched. 2) The sink in the bathroom was leaking terribly. When you turned on the water with the handles, the water started pooling on the sink top. It literally flooded the right-hand side of the top making it unusable. 3) The light-blocking drapes were unhooked at the top and therefore could not be closed. This let light in from the parking lot lights all night and morning sun in the morning. Upon my return very late Saturday night, none of these items were resolved, AND no room service had been provided at all! I went back down to the desk and was told that they did not know why room service had not been performed - that it should have been unless there was a do not-disturb tag on the door. (there was not) The young man at the desk was again very polite and helpful - he gave me fresh towels and wrote down all the problems again. Sunday morning at check out, I mentioned these problems again and while the young woman was polite, it was obvious that she did not know that there had been a problem, She stated that she would speak to her manager and look into providing extra points. Because this did not go well, I will add that while the room was generally clean, it was not deeply clean. The cabinet housing the refrigerator and microwave was quite dirty and there was a dirty carpet smell when you first walked in. Once the air conditioning got up to temperature, that alleviated the odor. I will reiterate that the staff was very polite. Kevin, who checked me in, even watched for me while I was parking my car on the monitor. That felt great - as it was very late and I felt uncomfortable parking the car around the back of the hotel. Marcus and Kenonnay(sp?) at the front desk were apologetic and did what they could to improve the situation. The young lady at the Breakfast buffet, (her name started with a T) was delightful. In the end, I would have preferred that the items be taken care of - housekeeping and maintenance could have easily resolved these issues. I really don

Everything was good except the toilet. Cleaning services should do better at cleaning the toilets; there was residue still present in the toilet from less than thorough cleaning.

Very average hotel. Nothing spectacular or different about it and they nickel and dime you to death with paying for breakfast and parking (even though parking is not an issue and they have breakfast places nearby. Marylander who likes to visit Annapolis every month or so just for Main street and the food. Better places are available than this hotel and this experience felt as average as they come.

The hotel is located in a suburban setting but charged a parking fee. Decor could use some updating.