Santa Marina Hotel

One of the worst places ive been, ever! First off. Our flight was late on, left Gatwick airport at 8.pm. arived at the hotel about 1.30am their time, later than we had hoped, due to delays. We were greeted with "your late im waiting". After checking in we were given our keycard and found our room, we only had 2 very flat very hard pillows so i asked for 2 more, was told to wait untill the morning. I tried for 3 days asking for 2 pillows, after 5 times of asking we got them. The bed was absolutely solid. Close to sleeping on the floor its that hard, the AC didn't do to much other than making us both ill, checking the filters on it they are completely cloged up with dust. The first morning we tried the food. Breakfast. It was awful, everything sat out no covers, flys all over it, not even canteen food. The best thing was prob some bits of bread. The swimming pool burnt our skin there was so much chlorine in it. Your could smell it, moreso than a normal pool, we had to go shower of to stop the burning, some pool kids got it in their eyes. The outdoor shower floor was just full of slimy moss never been cleaned by the looks of it. There is no outdoor bar like described on 'on the beach' nor is there a snack bar. There is a lobby bar, with several bottles of alcohol like vodka, rum, and gin, others too, we aksed for a drink to be told we are not allowed that stuff, all we can have is beer, wine and fizzy. The beer was warm and flat and you could only have half a can at a time. Everything was dirty. The bedside draws were moldy and stained. The bathroom was horrible, silicone was black with mold shower wasnt attached properly to the wall. Toilet didnt work all the time, soap dispensers for the shower, First of didnt have much in there, what was there was cloudy and smelt horrible, and had a plastic wrapper in one. The drain in the floor was completely cloged and the tap was so dirty. The wardrobe with the fridge in it, the handle was falling off. There was a plug socket half out the wall. The lighting in the room is terrible with only a hallway light, and not a whole room light.

Went with my adult daughter. Room was basic and did what we wanted however it states it has a mini bar which it doesn't. Could do with being updated. Breakfast was awful so we didn't have any. Could of hade a small kettle in room then I wouldn't of had to go downstairs for coffee in the morning. Lunch and dinner was the same sort of thing and the only pudding option was melon and apple. Luckily we were a short walk away from the beach and we found a few places to eat out which was lovely. Had a bad experience with the taxi service, however the receptionist was very kind and caring and made sure we were ok. Also the all inclusive drinks were only beer or wine, they have a perfect space outside by the pool to facilitate a pool/ outside bar and expanded the inclusive drinks range to maybe some cocktails and off brand spirits etc. Pool was nice which we used every day. Probably won't use this hotel again unless it made serious updates etc.