Guest User
December 20, 2024
We were traveling with an infant. The kids shows were low and nothing like entertaining compared to other hotels at this rank. The food was good, however, the restaurant opened at 12:30. Until then, there was nothing else you could grab for the baby in case he was hungry before the opening hours. Un the afternoon, there was a nice fruit bar on the beach, but it closes at 5... imagine if you arrive later on at the beach, no fruits are available. The ultra all inclusive concept is so wrong at this hotel!!! Regarding the room. We had a room at the 1st fl99r. Only one elevator worked to the 1st floor. The rest of the elevators did not have 1st floor on the pannel... not to mention how hard the elevator was coming and everytime was full. Why would you give a family with stroller a room at 1st floor is the facility is missing? This was actually the most annoying thing. That we had to catry the baby and the stroller on the stairs all day long because it took 15-25 min for the elevator to arrive at our floor. To be honest, the hotel services are really poor. The beach is so dirty as nobody is cleaning after all the tourists. Would never recommend this hotel! Avoid if you have another option!