Melisa
August 7, 2024
I recently stayed at Les Lion Luxury Spa and had a disappointing experience. Upon entering the room, we encountered a cockroach. When we reported it to the staff, one of the members simply kicked it out with his foot, which felt very unprofessional.
The cleanliness of the room was severely lacking. It was very dusty, and we found hairs on the floor throughout the room as well as in the bedding. The air conditioning unit was inadequate; it was too weak to cool the room properly. Additionally, the soap dispenser was empty, and the shower caused the entire bathroom to flood.
Overall, the stay was far from satisfactory due to these issues. I hope the management takes these concerns seriously and makes the necessary improvements.