Alp Pasa Hotel - Special Class

The area and the entrance to the hotel was really charming , with the cobbled courtyard and pool. However it took a while to check in and I was surprised at the room. Not as clean as I would expect and small cockroaches in the shower. The worst part was at night. You can hear clearly the people on the streets, drunk tourists shouting and laughing between 1am until 5am. Plus the creaky floorboards and continued loud conversations in the hotel itself, plus slamming doors. Even with earplugs I got hardly any sleep!

Hotel was mediocore. Room Definitely needs some tlc. Some peeling away in bathroom ceiling. AC when switched on had a dusty smell. Duvet had dried blood on it. Housekeeping very nice. Both men on reception very helpful. I did not go all inclusive or half board as planned to eat out almost every day. However did buy coffees and once had a meal at the hotel. When I went to reception to settle my bill the receptionist emine had an attitude. I looked at the bill and they put my meal through twice. The food server usually prints the receipt and you sign it. I signed for my meal but then I also ordered a drink. At this point another receipt was printed and I told the waiter that I already signed for the meal so this should just be the drink. Due to their English not being good I had to repeat it several times. He then nodded and said yes one meal one drink. To me it sounded like he understood. So I signed the receipt. The day before I was leaving, I wanted to pay for my bill. Emine is confrontational. She said its your fault, you signed it. She said pay it! I said no I only had one meal. She started to raise her voice at me and said why did you sign? Why did you sign? When I tried to explain, she kept interrupting me. And literally shouted why did you sign?! Then she called the manager. And he agreed with me. He was a very nice guy. I could see he was trying to calm her down. He told me it's OK and left. Emine said its your fault. Now because of you it will come out of the waiters wages. I told her that the way she was behaving was terrible. She said had the manager not been in then i would have been charged. Even though i didnt have that extra meal. She finally removed the extra meal that I did not have. And then put the card reader infront of me. I said can I please see how much your charging me. And she said "ma'am, please!" And rolled her eyes. Emines behaviour was so awful would tell other people going there to avoid. I paid and I said I will mention you in a review. And she said what ever I don't care. Emine lacks professionalism and is no help. Avoid Emine. On the day I was leaving Zayadin ali from reception was so sweet he was super friendly. I was waiting for my taxi to take me to the airport he said open your hand and put sweeties in my hand. Such a lovely guy. He also said oh wait the bill has to be settled. And I explained what had happened and he said ahhhh right OK. Emine ruined my last day. I even pointed out the times on the bill. She can even check the cctv. Even when the manager agreed with me. She was being confrontational. Someone needs to talk to emine about her behaviour. I always leave a tip. Because of Emine, i didn't leave a tip. And I wouldn't go back to that hotel.