Where to start, we arrived the parking is right under the hotel but you need to get a code to get in ? you need to double park and then wait in line to get a code. Two front office staff that could be trainees were seating and looking down to avoid to talking to you. After unloading the car we had to do our check in and wait again. Right outside the hotel you have a graveyard of lost cars better to use the hotel parking then Room 002 Ground floor near the lobby just above the car entrance, noisy with the cars going in and out and big groups at the lobby, We requested a Twin room we were assigned a room with a double bed and a single bed but a pull-out not so comfortable. The room was freezing, went to the desk was told “ you have a box on the wall to regulate the Air Con” I said no box. I insisted finally someone came and said “Oh no box” I requested the remote, we do not have a remote. It was a wall mounted Air Con not central air con like the other room, I believe this was not always a guest room but something else. The Front office staff desk informed me she was busy but we will take care of it later. Came back 2 hours later, asked did you fix the Air Con I was told with a smirk, no remote control, nobody had replied her call this was Saturday nobody was working and Sunday will be the same we will have to wait till Monday, she was busy changing the battery of her hotel phone, and informed us we do not have any other rooms available, never even looked at us. Wen I did my booking I requested 2 extra pillows, went to the room no extra pillows, requested again 2 pillows 1h later no pillows, to finally being told the hotel is full no pillows, the lady at the front office on arrival day was a disgrace. Group Hotel, woke up at 7.15 by a big bus who was running his engine just under our window, so it was time to go for Breakfast , restaurant was taking over by a groupa zoo. Only 2 ladies working, very efficient but overwhelmed. We put a make up my room at 10 am came back at 3.30 pm room was not done, I was explained by Front Office for sleep over the rooms are cleaned late afternoon, not the answer I was expecting, especially on a Sunday afternoon when the hotel is not full. The executive housekeeper who was walking by got involved, she was great, I asked for pillows she said of course we had some spare ones yesterday, of course we have a remote control, of course on Saturday we have maintenance. Came back with the remote control and saw the bedding, she was so surprised, front office staff also cam and mentioned as a platinum member I should have got an upgrade to a higher floor. Not to mention room 002 is located right across the housekeeping office so at 9 am everyone is outside your room talking and linen carts blocking the way. Depending who you ask for the parking is payable, it is not mentioned on the website. International hotel only French TV Channels. Paid channels are listed but not available. This is a lei
Very Good
5 Reviews