Antigua Guatemala

Hotels near Convento Santa Clara, Antigua Guatemala

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Best Hotels near Convento Santa Clara

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Porta Hotel Antigua
Porta Hotel AntiguaPorta Hotel Antigua
0.39km from Convento Santa Clara
Horizontal property enhanced with a colonial style and large gardens. In the heart of a colonial city declared World Heritage by Unesco. Enjoy a peaceful and relaxing garden covered with exotic plants and birds. Very friendly inviting atmosphere. The ideal place to rest surrounded by beauty living history and romanticism. Renown by its tradition of excellent service for more than 60 years. Buganvilias and fountains welcoming rooms and spacious gardens living rooms and saloons fine restaurant and luxurious atmospheres all of it surrounded by the elegant air of the Spanish conquerors under the shade of the majestic Agua volcano We have been certified by World Travel and Tourism Council accordingly with all their rules to stop the virus ensuring cleanliness and disinfection. To view the cleanliness policy for this property please visit the property page listed on Preferredhotels.com

GGuest User 2023.08.06
The long line for breakfast
Excellent
101 review
4.5/5
Price from
INR 18,390
per night
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Hotel Museo Spa Casa Santo Domingo
Hotel Museo Spa Casa Santo DomingoHotel Museo Spa Casa Santo Domingo
0.48km from Convento Santa Clara
When you stay at Hotel Museo Spa Casa Santo Domingo in Antigua Guatemala, you'll be in the historical district, just steps from Casa Santo Domingo Museum and 8 minutes by foot from Central Park. This luxury hotel is 0.2 mi (0.3 km) from Antigua Tabaco Compania S.A. and 0.4 mi (0.6 km) from Jade Maya Factory and Museum. Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club, an outdoor pool, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a hair salon. Enjoy Fusion cuisine at El Refrectorio, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Full breakfasts are available daily from 7:00 AM to 11 AM for a fee. Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite. Make yourself at home in one of the 132 air-conditioned rooms featuring fireplaces and Smart televisions. Cable television is provided for your entertainment. Conveniences include phones, as well as safes and minibars.

LLaolaolaoW 2024.03.03
酒店很大 有修道院遺址可以逛 spa水療設施齊全 早飯不包 需要單點 洗手間裏的瓶裝水也要收錢 感覺處處是坑
Excellent
93 review
4.4/5
Price from
INR 18,892
per night
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Meson Panza Verde
Meson Panza VerdeMeson Panza Verde
0.54km from Convento Santa Clara
When you stay at Meson Panza Verde in Antigua Guatemala, you'll be in the historical district, within a 5-minute drive of Central Park and Casa Santo Domingo Museum. This boutique hotel is 0.1 mi (0.2 km) from San Jose el Viejo Ruins and 0.4 mi (0.6 km) from El Fotografo Gallery. Take advantage of recreation opportunities such as an outdoor pool or take in the view from a rooftop terrace and a garden. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services. Enjoy international cuisine at Meson Panza Verde, a poolside restaurant, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. A complimentary continental breakfast is served daily from 7 AM to 10 AM. Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite. Make yourself at home in one of the 12 guestrooms featuring iPod docking stations. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and bathrobes. Conveniences include phones and safes, and housekeeping is provided daily.
Excellent
40 review
4.5/5
Price from
INR 19,311
per night
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Hotel Posada de Don Rodrigo Antigua
Hotel Posada de Don Rodrigo AntiguaHotel Posada de Don Rodrigo Antigua
0.54km from Convento Santa Clara
With a stay at Hotel Posada de Don Rodrigo Antigua, you'll be centrally located in Antigua Guatemala, steps from Santa Catalina Arch and Central Park. This boutique hotel is 0.2 mi (0.2 km) from La Merced Church and 0.3 mi (0.5 km) from Antigua Guatemala Cathedral. Pamper yourself with onsite massages or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless internet access, tour/ticket assistance, and a banquet hall. Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are available daily for a fee. Featured amenities include a computer station, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours). Make yourself at home in one of the 41 individually decorated guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and complimentary toiletries. Conveniences include phones and safes, and housekeeping is provided daily.

2024.03.07
Stepping into Hotel Posada de Don Rodrigo was like taking a journey back to the early days of the Spanish colonial city in Guatemala. The doors, ceilings, courtyard, floors, and decor capture that time to make staying at the hotel like living in a museum. The hotel is lovingly restored and maintained. My favorite room was the restaurant with a spectacular intricate carved wood ceiling painted green and other colors. There's a wonderful old fountain on one wall. In the mornings and evenings, a band plays Spanish music. At night, dancers in costumes perform as well. The room, performers and excellent food and drinks make a visit to the restaurant a don't miss event. When we came back to Antigua a second time before our flight out, we decided to go back to the restaurant for dinner again because we loved it so much. We especially enjoyed the beef tenderloin and sangria. The courtyard is lush and green, with a series of colorful paintings set on easels capturing various sites, and flora and fauna of Guatemala. Flowering plants and the chirping of birds add to the ambiance making for a romantic and charming setting. The rooms line the courtyard with eclectic sitting areas with furniture consistent with the colonial era. There are large pottery urns sprinkled throughout providing water for drinking. The contrast between the hectic street right outside of the hotel, smack in the middle of all of the action, and the serene open hallways and courtyard is striking. We were a bit disappointed our room was very small with just a standard double bed. My husband is 6 foot 6 and it was snug. The only window was a hinged opening in the heavy dark wood antique door out to the courtyard. There was no safe in the room which concerned us because we didn't want to carry all of our cash with us. We ended up hiding money in the room. I suspect we didn't need to work so hard to hide it because when we left money out to tip the people who made up our room, they didn't take it. This happened in other hotels in Guatemala as well. There's security at the front door and the staff members were all warm, friendly, eager to assist, and competent. We didn't expect air-conditioning, and there wasn't any. During the day, the room did get a bit warm and stuffy, but by evening, it cooled off enough to be comfortable. Despite the hotel's age, it was spotless and well-maintained. We ended up staying in three different hotels in Antigua during our trip. This one was my favorite, despite the small room, because the attention to every detail was so thorough. It is an unforgettable place and among the highlights of our trip.
Excellent
45 review
4.4/5
Price from
INR 13,221
per night
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El Convento Boutique Hotel
El Convento Boutique HotelEl Convento Boutique Hotel
0.56km from Convento Santa Clara
A stay at El Convento Boutique Hotel places you in the heart of Antigua Guatemala, within a 10-minute walk of Casa Santo Domingo Museum and Central Park. This luxury hotel is 0.1 mi (0.1 km) from Las Capuchinas Convent and 0.2 mi (0.3 km) from Antigua Tabaco Compania S.A.. Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. This Colonial hotel also features complimentary wireless internet access, concierge services, and wedding services. Satisfy your appetite for lunch or dinner at the hotel's restaurant, Restaurante El Convento, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. A complimentary full breakfast is served daily from 7:00 AM to 10:00 AM. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite. Make yourself at home in one of the 25 air-conditioned rooms featuring fireplaces. Complimentary wireless internet access is available to keep you connected. Conveniences include phones, as well as safes and desks.

AAlfonso Leon N 2024.01.18
Uno. De los mejores hoteles en Antigua Guatemala.
Outstanding
101 review
4.6/5
Price from
INR 8,615
per night
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Hotel Camino Real Antigua
Hotel Camino Real AntiguaHotel Camino Real Antigua
0.61km from Convento Santa Clara
With a stay at Hotel Camino Real Antigua, you'll be centrally located in Antigua Guatemala, within a 5-minute drive of Central Park and Casa Santo Domingo Museum. This family-friendly hotel is 0.2 mi (0.4 km) from Centro de Formación de la Cooperación Española and 0.3 mi (0.4 km) from Monumento a Landívar. Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a spa tub, a sauna, and a fitness center. This Colonial hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge). Enjoy a meal at Restaurante Las Velas, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekends from 6:00 AM to 1:00 PM for a fee. Featured amenities include a business center, express check-in, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite. Make yourself at home in one of the 100 guestrooms featuring iPod docking stations and Smart televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and hair dryers.
Outstanding
100 review
4.6/5
Price from
INR 12,742
per night
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Selina Antigua
Selina AntiguaSelina Antigua
0.92km from Convento Santa Clara
When you stay at Selina Antigua - Hostel in Antigua Guatemala, you'll be in the historical district, within a 15-minute walk of Central Park and Casa Santo Domingo Museum. This hostel is 0.2 mi (0.3 km) from La Merced Church and 0.2 mi (0.3 km) from Iglesia y Convento de Nuestra Señora de la Merced. Enjoy recreation amenities such as an outdoor pool or take in the view from a terrace. Additional amenities at this Art Deco hostel include complimentary wireless internet access, tour/ticket assistance, and barbecue grills. At Selina Antigua - Hostel, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily for a fee. Featured amenities include a business center, luggage storage, and laundry facilities. Make yourself at home in one of the 51 guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms with showers are provided.

LLIYONG 2020.03.08
OMG! This is the best hostel I have ever stayed in! The hostel is very large, the rooms are a little smaller, they are all independent, there is also a separate bathroom outside the door, you can take a shower, separate dry and wet, very clean, the hot water is really great! The lawn is huge, and there is a real bed hanging, you can lie down and take pictures, and put pillows! Hahaha, outside the porch are all that kind of hammocks. The kitchen is also very good, just buy oil and salt, three refrigerators, and a swimming pool, a rest place built with school bus, surrounded by chairs and sofas, there is a beverage hall, there are billiards to play, and a quiet The lounge is very big, and there are two small wooden houses, you can do your own things quietly. There is actually a movie theater! ! ! It's a projector! ! You can watch Youtube and search for Sansei III pillow books. Change the language of Apple TV and remember. There is also a large new concept restaurant with a particularly avant-garde decoration, like that of a domestic shopping mall. It is a bit expensive, 50-70 RMB per person. The bed in the hostel is really great! Two pillows! Very comfortable hotel specifications! Especially new! The quilt is also a solid thick quilt! There are also small lights, a plug and 2 USB jacks! Anyway, it's great! The yard is huge! There are several towering trees that are avocado trees, which bear a lot of fruit, and I just happened to fall one. The staff is good at English, cleans them meticulously, and the toilets are disinfected. So when I used it the next day, it smelled like disinfectant.
Very Good
36 review
4.1/5
Price from
INR 1,520
per night
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Nico Hotel
Nico HotelNico Hotel
1.18km from Convento Santa Clara
When you stay at Nico Hotel in Antigua Guatemala, you'll be in the historical district, you'll be a 3-minute drive from Church of San Francisco. This hotel is 0.6 mi (1 km) from Central Park and 1.2 mi (1.9 km) from Casa Santo Domingo Museum. Enjoy recreation amenities such as a spa tub or take in the view from a garden. This Colonial hotel also features complimentary wireless internet access and tour/ticket assistance. Enjoy a meal at Café San Nicolás or snacks in the hotel's coffee shop/cafe. A complimentary local cuisine breakfast is served daily from 7:30 AM to 11:00 AM. Limited parking is available onsite. Make yourself at home in one of the 11 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Housekeeping is provided on request, and irons/ironing boards can be requested.
Excellent
9 review
4.5/5
Price from
INR 5,540
per night
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Hotel Las Marias
Hotel Las MariasHotel Las Marias
1.19km from Convento Santa Clara
With a stay at Hotel Las Marías, you'll be centrally located in Antigua Guatemala, within a 5-minute drive of Central Park and Casa Santo Domingo Museum. This hotel is 0.1 mi (0.1 km) from Cementerio General and 0.1 mi (0.2 km) from San Lazaro General Cemetery. Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. Additional amenities at this Colonial hotel include wedding services, a fireplace in the lobby, and tour/ticket assistance. Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). A complimentary full breakfast is served daily from 7:30 AM to 10 AM. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite. Make yourself at home in one of the 10 individually decorated guestrooms. Cable television is provided for your entertainment. Bathrooms have showers and hair dryers. Conveniences include safes, housekeeping is provided daily, and irons/ironing boards can be requested.
Excellent
7 review
4.5/5
Price from
INR 5,492
per night
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Villa Bokeh Relais & Châteaux
Villa Bokeh Relais & ChâteauxVilla Bokeh Relais & Châteaux
1.71km from Convento Santa Clara
When you stay at Villa Bokeh - Relais & Chateaux in Antigua Guatemala, you'll be in the historical district, a 4-minute drive from Central Park and 5 minutes from Casa Santo Domingo Museum. This spa hotel is 1.1 mi (1.8 km) from San Lazaro General Cemetery and 1.2 mi (2 km) from Monumento a Landívar. Pamper yourself with a visit to the spa, which offers massages. You're sure to appreciate the recreational amenities, including an outdoor pool and an indoor pool. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room. Enjoy a meal at Bókeh 3.1, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. A complimentary continental breakfast is served daily from 7:00 AM to 10:00 AM. Featured amenities include dry cleaning/laundry services, luggage storage, and laundry facilities. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite. Make yourself at home in one of the 15 guestrooms featuring minibars. Complimentary wireless internet access is available to keep you connected. Bathrooms feature separate bathtubs and showers, hair dryers, and bathrobes. Conveniences include phones, as well as laptop-compatible safes and desks.

AAnonymous User 2023.11.18
Advantages: nice garden, spacious room, invincible scenery, full atmosphere, hot tea at night. Disadvantages: The service is not professional and the training is not enough, the breakfast is extremely simple, the location is remote, and the price of this 2000 is lacking in luxury, and the price is ordinary. Overall: room facilities and services are not satisfactory, but unfortunately such a beautiful view
Outstanding
42 review
4.8/5
Price from
INR 21,991
per night
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See all Hotels near Convento Santa Clara

Top Pick Hotels near Convento Santa Clara

Check out these top-booked hotels from the past 30 days!
4.5/5
44 review
Good Hotel Antigua
Antigua Guatemala | 0.23KM from Convento Santa Clara
4.6/5
60 review
Adra Hostel
Antigua Guatemala | 0.24KM from Convento Santa Clara
4.1/5
6 review
Hotel Eterna Primavera Antigua
Antigua Guatemala | 0.25KM from Convento Santa Clara
4.1/5
28 review
Hotel Las Camelias Inn by Ahs
Antigua Guatemala | 0.34KM from Convento Santa Clara
4.2/5
77 review
El Carmen Hotel
Antigua Guatemala | 0.35KM from Convento Santa Clara
4.0/5
5 review
Hotel Panchoy by Ahs
Antigua Guatemala | 0.24KM from Convento Santa Clara
4.6/5
102 review
Hotel Aurora
Antigua Guatemala | 0.26KM from Convento Santa Clara
4.6/5
2 review
Casa Bella Boutique Hotel
Antigua Guatemala | 0.1KM from Convento Santa Clara
4.7/5
2 review
Barbara's Boutique Hostel
Antigua Guatemala | 0.25KM from Convento Santa Clara
4.0/5
5 review
Hotel Meson del Valle by Ahs
Antigua Guatemala | 0.4KM from Convento Santa Clara

Latest Reviews for Antigua Guatemala hotels

Explore honest ratings and real traveler reviews to help you find the perfect stay.
4.4/5
Excellent
I stayed at La Sin Ventura on a complete whim and I have to say - the photos online absolutely do not do justice to how cozy and nice this place is. Each room has thoughtful touches like a clothing dry rack, a shelf for toiletries in the bathroom, a full closet (with hangers!), plenty of soap, towels, and toilet paper, and a nice hot shower. There is also a beautiful coworking space and terrace with beautiful 360 views (perfect for watching fireworks!). The staff was what really made this place for me, kindly providing me with extra blankets, moving me to a different room when I had particularly noisy neighbors, and overall being extremely welcoming and accommodating. They also take COVID protocols seriously and I felt very safe while there. For a place that is literally feet from the Central Park, at a ”budget hotel” price, Sin Ventura is unbeatable!
Hotel la SIN Ventura
Hotel la SIN Ventura
Antigua Guatemala
Price per night from: INR 2357
4.3/5
Excellent
GGuest UserBeautiful hotel with well-amenated bedrooms. The common spaces are clean and the garden is beautiful The hotel offers restaurant and bar There is shampoo and soap in the shower it's top A space with transat, hamacs and seats is arranged around the pool to ensure your best afternoon chill au bord de l'eau
Yes Please! Hostel
Yes Please! Hostel
Antigua Guatemala
Price per night from: INR 778
4.3/5
Excellent
You feel at home immediately you enter reception and meet the welcoming staff. The grounds are lovely with a beutiful views of the Volcanoes from restaurant and garden. The rooms have been quirkily set out as streets of houses with a cobbled road (not great for wheeling a suitcase especially when you are right at the back!). Our room was in a small courtyard containing several others on two storeys, it comprised two double beds with ample space adn a large shower/loo area. A hairdryer was provided and water stations were plentiful outside. This unfortunately is where the cons kick in, our room was situated right at the far left of the complex and a busy noisy road ran alongside so during it was very noisy both day and night! Maybe ask for a room on the garden side of the complex which should be quieter! There is a nice pool and the open fronted restaurant has stunning views of Volcano Fuego - which was kindly puffing smoke during our visit! Breakfast was served to order, only 3 choices - We had Omlette - ham/cheese or cheese/spinach - served with mashed beans, tortilla and hot plantain - juice - tea -coffee. It was reasonable but service was very slow especially for tea refils. Overall a nice hotel, with pleasant staff but situated a good 25 minutes walk from the town centre which given the traffic noise is not much of a plus. Would we stay again ? - yes but we would request rooms next to the garden which I suspect were much quieter. Also meaning we didn't have to negotiate the cobbled street with our wheelie bags.
Villa Colonial
Villa Colonial
Antigua Guatemala
Price per night from: INR 7059
4.1/5
Very Good
GGuest UserSecond time I stayed and I had the same room. Once again I had wonderful experience. This property is a short walk (15-20 minutes) from central, it’s very spacious, clean, kitchen is well equipped and very quiet. I loved it and can only recommend it. Little advice, contact the property before your arrival as it is a self service and so you will need codes to get in the house and your room. I didn’t have an internet connection but luckily there was a lady inside who let me in and showed everything.
Casa El Conquistador
Casa El Conquistador
Antigua Guatemala
Price per night from: INR 1950
4.0/5
Very Good
CChungAchierStay in one of the single room for 5 nights. Generally, the staffs were friendly and helpful. Room is quit basic, with no air conditioning or fan. Room can be hot during mid day. However, in night time room is quite cooling (April). The room came with breakfast at the roof top with variety choice.
El Carmen Suites
El Carmen Suites
Antigua Guatemala
Price per night from: INR 3829
4.0/5
Very Good
Our family loved this hotel! The staff were so friendly and accommodating. The shuttle service was easy to set up to and from the airport. I have read reviews about the beds being too hard- we actually prefer a firmer mattress and found them to be perfect! The hotel was SO clean!! It is in an extremely convenient location to Central Park and restaurants and coffee shops. The hotel felt super safe. The gate is kept closed most of the time with a button to buzz. The front desk is always staffed. We were dropped off late after attending a wedding and staff immediately opened the gate for us. The entire grounds are decorated so nice. The pool is a nice addition! I feel I do need to mention that yes, the bar next door unfortunately adds noise at no fault of the hotel but for our family, we were tired from travels and explorations, so we had no trouble falling asleep! Ask for a second story room if possible. The view from the balcony outside room 10 was breathtaking!! Perfect view of the volcano! The little ice cream shoppe next to the hotel was really good, too! I fell in love with Antigua City and hope to visit again! I would definitely choose this hotel again!! Thank you for a wonderful stay!!
Hotel Casa del Parque by Ahs
Hotel Casa del Parque by Ahs
Antigua Guatemala
Price per night from: INR 7418
3.9/5
GGuest UserI was thoroughly impressed with my recent experience !!!The staff were exceptional - friendly, helpful, and went above and beyond to ensure my needs were met. Their customer service skills are top-notch! To top it off, the prices were very reasonable and affordable. I felt like I got great value for my money.
Volko Party Hostel
Volko Party Hostel
Antigua Guatemala
Price per night from: INR 634
3.9/5
If you are looking for a traditional hotel in Antigua that is centrally located, this may be your place. What you need to know is that it shares similar characteristics to many of the hotels in the area. This type of hotel was once a traditional home with rooms centered around courtyards (I can't provide a reference here, this is just anecdotal information from 17 years of traveling to Antigua and staying in many different hotels. Although, ChatGPT did a great job describing what I believe is a traditional or antique home in Antigua). I stayed in room #4, not because I needed four beds, but it was the only room available. This is a great room in every sense of the word. It was most likely the living room as it is in the center of the hotel off the main courtyard/garden. That said, while it provides for an abundance of fresh air, which is often lacking in some of these types of hotel rooms, it is not insulated from the daily activities of the hotel, including guests coming and going, guests eating outside the room, or the chorus of birds that welcome the day for you precisely at the same time every day - no need for an alarm clock! This room has a high ceiling of traditional timber frames and dark wood, with a huge, ornate chandelier hanging in the center. It's beautiful! While the bathroom is simple, it's more than sufficient - the ample shower has hot water delivered to you using updated plumbing (no need to worry about getting electrocuted by a ”widow maker” showerhead with exposed wires). I'm a pretty low-maintenance kind of guy when it comes to where we stay (although, my partner may disagree with me). If you are an independent, self-reliant traveler, that will spend most of your time outside of the hotel than inside, this hotel will meet your needs.
Hotel Casa Antigua by Ahs
Hotel Casa Antigua by Ahs
Antigua Guatemala
Price per night from: INR 3434
3.8/5
We tried to stayed with this hostel having booked a private room 3 days before we were supposed to stay with them. They checked our card having taking a deposit before refunding it the same day and then send an email confirming our reservation. The day of check-in we were on an 8 hour transfer shuttle from our previous destination where at 6:30pm they charged our card again for the full price of the room. This was a travel card that we DON'T keep money for security reasons and only top up when we need it. No where on their website or reservation does it say they are going to charge the card, let alone before contacting us. After attempting to charge the card and it declining they contacted me saying ”Your card was rejected by our system, so it's invalid reservation”. I replied to them saying we were 30 minutes away from them and we can pay upon our arrival. Their response 20 minutes later was ”Sorry your reservation was cancelled since your card was rejected by our system, and someone else booked” HOW UNHELPFUL. Having been sat on a bus for 8 hours, 30 minutes from checkin they had cancelled our reservation despite us telling them we were on the way and had given it away to someone else. When we went to speak to them about it, they were unapologetic and unsympathetic to us not having a place to stay on Saturday night not looking to resolve our issue due to their actions. Imagine in different circumstances we may have been arriving late via plane and not been able to get in contact with them at all and they'd cancelled our reservation and left us stranded late at night in a foreign city. I would not book with them as at that point what's the point of making a reservation if they don't adhere to it!
Hostal Antigua
Hostal Antigua
Antigua Guatemala
Price per night from: INR 790
3.6/5
HHesaiThe place is completely great, the staff very kind, the location was strategic, everything is very close. The toilets and bedsheets are clean I was completely satisfied with their service. .
Nikikot Hotel and Hostal Food & Drink
Nikikot Hotel and Hostal Food & Drink
Antigua Guatemala
Price per night from: INR 742

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