Best Hotels near Hill of the cross Path, Antigua Guatemala

Beautiful hotel with well-amenated bedrooms. The common spaces are clean and the garden is beautiful The hotel offers restaurant and bar There is shampoo and soap in the shower it's top A space with transat, hamacs and seats is arranged around the pool to ensure your best afternoon chill au bord de l'eau

Our family loved this hotel! The staff were so friendly and accommodating. The shuttle service was easy to set up to and from the airport. I have read reviews about the beds being too hard- we actually prefer a firmer mattress and found them to be perfect! The hotel was SO clean!! It is in an extremely convenient location to Central Park and restaurants and coffee shops. The hotel felt super safe. The gate is kept closed most of the time with a button to buzz. The front desk is always staffed. We were dropped off late after attending a wedding and staff immediately opened the gate for us. The entire grounds are decorated so nice. The pool is a nice addition! I feel I do need to mention that yes, the bar next door unfortunately adds noise at no fault of the hotel but for our family, we were tired from travels and explorations, so we had no trouble falling asleep! Ask for a second story room if possible. The view from the balcony outside room 10 was breathtaking!! Perfect view of the volcano! The little ice cream shoppe next to the hotel was really good, too! I fell in love with Antigua City and hope to visit again! I would definitely choose this hotel again!! Thank you for a wonderful stay!!

The long line for breakfast

We stayed at Naif for a couple of nights and - other than the Wi-Fi which was very weak in the rooms, we were happy with the hotel and service when first arriving. They allowed us to change rooms to one with more natural light and offered us free complementary breakfast at Hector’s across the road - a great cafe/bar. However, things went bad when we had some laundry done by the hotel. We had to fill in a form listing our items - in total we had slightly less than a shopping/carrier bag of clothes. We presumed the prices were in Guatemalan quetzal as that would have come to a total of Q120 - equivalent to UK£12.35 or US$15.30. This is consistent with every other hotel in central and South America where we have had laundry done in the last 12 months (five countries in total). However, when we picked up the laundry we were shown the small-print on the form that said the price was actually in $USD, meaning we owed them $120 for one shopping bag of laundry. We could not believe it and could not understand how/where this cost had come from. We asked to speak to the manager on the phone but she only insisted that it was hotel policy and our fault for not reading the small print. We acknowledged this fault but politely tried to understand why it was so expensive. However, when we asked her this she then accused us of ‘insulting’ her and the hotel - a very bizarre way to talk to customers. We refused to pay and continued requesting an explanation for the cost over email - asking to see an invoice for the company that had laundered the clothes… or anything that could help us understand. We were told it came from ‘gas, electricity, specialist cleaning products, etc’ which felt completely nonsense. She then offered us a discount ($85 rather than $120) but said it would have to come out of her pocket. Again, we asked what would be coming out of her pocket - what cost? But she continued to dismiss us and blamed us for not checking the form close enough - at one point even saying ‘every mistake comes with a consequence’ - just one example of the aggressive and unprofessional way that we were spoken to. In the end, we settled on $45 - on the condition that we could cancel our remaining nights’ stay without being charged a cancellation fee. $45 is still crazily expensive for one shopping bag of laundry but with our credit card details on file, there was not much we could do.

So watch out if you stay at Naif. The hotel is nice but these costs - and the way we were spoken to when politely asking for an explanation - were not ok.