Posada El Antaño

Excellent service from Chely.

We booked the "Deluxe Room" for $30-$50 above the base rate because it had a king-size bed and a mountain view. We paid extra since smaller beds make it difficult for us to sleep. We also chose this hotel because it included Wi-Fi, which we needed for work. Upon arrival, we were given a room with a full-size bed and a window facing the hotel’s interior. The thin curtains didn’t block the light, allowing people to see inside when the lights were on. The room was also damp. After reviewing our reservation, we realized we were in an "Economy Room," not the Deluxe Room we had booked. When we brought this to the staff’s attention, the manager insisted the room was correct and refused to make changes. She claimed the bed was a king, but after I explained a king bed is 2m x 2m, she admitted it wasn’t. However, she said nothing could be done, as all rooms were occupied, and denied our refund request. The next day, we were moved to a room with a king bed, but it still faced the interior and had the same see-through curtains. We never got the mountain view we paid for. We contacted ******* for a refund, but the hotel refused. Fortunately, ******* gave us points for future bookings. To make things worse, there was no Wi-Fi during our stay, and cell reception didn’t reach the rooms. In summary: We didn’t get the room we reserved. The hotel refused a refund. No Wi-Fi. Damp rooms with little privacy.

Cozy hotel in wrong location It was nothing bad in the hotel at self the hotel is really chilly and a nice spot. Surring by party people and the fire work bombs which were shot because of what ever reason at 5 am the church bell rings ya out of bed.

Charming cozy hotel with great service Hotel is simply charming and very comfortable. It is centrally located - just around the block from Arco de Santa Catalina. The staff are very attentive and hospitable to any request. Jenny, the person in the front office gave us great service with our breakfast, any questions we had about the city, and helped us when my mother felt sick. The housekeepers, Sylvia and Cindy, made sure our rooms were clean, tidy and made up. I recommend this hotel to anyone going to Antigua