Hotels near Santuário Nossa Senhora do Pilar, Antonina

Good service, good room, there are some problems: the box is leaking and the air conditioning control is not working. I was having trouble paying the daily fee that was deducted by Trip.com, and I charged the fee again at the hotel and promised to refund the payment through the app. The reversal didn't happen. I didn't experience an ordeal until I got a refund. Camboa Hotel didn't pay attention. They only contacted once by phone and didn't bother to answer or locate themselves in the negotiation place via email. Disappointed with the service to resolve the double charge (I received a refund a week later).

i had given a excellent review of this hotel in 2021. Well, however things are very different in August 2023. I stayed here on night of 23 August/morning of 24 August 2023. The clerk who signed me in did not speak a single word of English or Spanish. I want to ask his bosses - How can you employ a person to work on hotel front desk without a single word of Spanish or English? Please tell me? The clerk took 40 minutes to check me in at 0230 in the morning. He did not have any sympathy for me that I may be tired. He did not have training how to check in. There was no hot water in shower. The internet was not working. I had to use hot spot of my cellphone from home country to send business emails. The room had a mold smell. --- I do not recommend this hotel to fellow travelers. I will not be returning here.

I write this review still sitting in the hotel lobby to report my insatisfaction with absolutely everything that involved my hosting at Capivari Eco Resort. The first point to be highlighted is the dispreparedness of reception staff in the service of a hotel that is self-named “RESORT”. Soon when I arrived, I asked where I could get water for the driver who came to bring us to the hotel, the reception immediately said he had no glass of water to offer, he should go to the station (which is two km away) to buy. I just looked at the mezzanine above the reception and saw a filter with water, and asked if I could serve a drink there, when the receptionist ready to pick it up. Even so the expectation was high, for the photos there are several internal activities, even because we chose a rain and cold season for hosting, so we knew that the “echo” would be for another opportunity, but there will be no other thermal pool and waters were in maintenance and would only return the next day. We went to the game room, which was closed and without access to the internet in all equipment, and we returned to the room frustrated by having provided time, money and expectations on this trip. The other day we contacted the reception to check the possibility of using thermal pool, and for the second time they told us that it would only work again after lunch. In that time we decided to go to know the “cabana del té y camión”, which is a nice bangalô, but with the minimum of resources for the te y camión. For our surprise, the energy was not working there, so the water was cold and no light. According to a restaurant official, the situation was like that for at least two days ago, I called the maintenance and waited for 40 minutes, no one came up, I repeat my request when they told me that the maintenance was checking. As I see my option to return to the room again, I asked about the maintenance of the pool thermostat, which was finally arranged, but the answer was: it took 12 hours to warm up. I could use one of the waters, which was hot, for 1h at the end of the afternoon of my second day of hosting. Due to the low flow of people over the week, the restaurant prepares a cardboard with cook's choices for lunch and dinner, which was no more surprised when we received a completely different order than that available on the cardboard. If they are going to serve what they want, they should not offer options. We talked to the chef and he apologised for the disadvantage. Finally, at the time of check out we realized some guests entering and requesting the partage of the hosting, which was granted promptly to them, when for me fo