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Location4.5
Amenities4.4
Service4.5
Cleanliness4.5
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Positive reviews(924)
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Relaxing hot springs(155)
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Negative reviews(46)
Guest User
Chujian Special Offer Twin Room
Stayed in Sep 2022
Family
4 review
3.5/5
Posted on Sep 20, 2022
I'm afraid my experience wasn't the best. When arrived our room, the floor (carpet) was super dirty. We complained to reception and they sent a cleaning lady. She wasn't super happy to clean the floor but we waited patently. Once she finished we open the bed and saw some hairs. We called reception again. This time one of the hotel managers came to meet us. She apologized and decided to upgrade us to a nicer and bigger room for free. They still took over one hour to clean it to make sure it was in acceptable conditions. I'm not sure we were just unlucky or that is the normal standard in that hotel. In any case, the new room was good to stay and we were happy with their efforts.
Breakfast is almost inexistent for foreigners and it finishes way too early: 8:30. Arriving twice at 8am, we could barely find food.
Except for this location, is good (close to train station, close to hospital where you can do virus test, close to connection point to enter Changbaishan (North), close to some big green areas (pine forests) where you can have enjoyable walks in the morning or after dinner.
As a conclusion, if I may give some constructive feedback to hotel manager:
- please consistently and thoroughly clean your rooms when guests leave;
- extended breakfast time to at least 9:30;
- include more variety in the breakfast and make sure quantities are at decent level by 8:00.
Response from Property: Dear guest, thank you for your valuable feedback on our hotel. We will improve it as soon as possible. Thank you again for choosing Yunshui Lanting Hot Spring Hotel. We are built in accordance with international four-star hotel standards, creating a warm and comfortable stay experience. I hope you will be satisfied next time you come, and we will continue to work hard to do better. We look forward to welcoming you, your family and friends to Yunshui Lanting Hot Spring Hotel again.
Guest User
Chujian Special Offer Twin Room
Stayed in Dec 2024
Family
6 review
5.0/5
Outstanding
Posted on Dec 16, 2024
The hotel is clean and tidy, the front desk service is enthusiastic, the facilities and equipment are complete, the room is particularly large, and the room type is upgraded for free. The twin beds are 1.5*2.0, the bedding is clean, there is a parking space in front of the hotel, which is very convenient. The hotel has outdoor and indoor hot springs. I will stay there next time.
Original TextTranslated by Google
Response from Property: 收到您的好評,如沐春風,願我們的服務一直温暖您的心房,期待您下次光臨!
Guest User
Chujian Special Offer Twin Room
Stayed in Nov 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Nov 30, 2024
Very good ~ The service staff are very good. In the morning, because I left the hotel too early and missed breakfast, they helped me pack breakfast. The hotel has a pick-up service and an outdoor hot spring, where you can soak in the hot spring while watching the snow.
Original TextTranslated by Google
Response from Property: 您的好評讓我們深感榮幸,也倍感責任重大,期待您再次光臨,讓我們用更加優質的服務回饋您的信任。
Guest User
Xuyu Elegant Twin Room
Stayed in Nov 2024
Other
1 review
5.0/5
Outstanding
Posted on Nov 15, 2024
The service is warm and thoughtful, express delivery is received in advance, and there is pick-up service. The hotel is also clean and tidy, and the room is spacious and bright, which is great!
Original TextTranslated by Google
Response from Property: Your praise is the best recognition of our hotel. We will continue to maintain high-quality services and prepare for your next visit.
Anonymous User
Xuyu Elegant Twin Room
Stayed in Nov 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 10, 2024
A group of friends visited Changbai Mountain and booked the Yunshui Lanting Hotel with Ctrip. Unexpectedly, the hotel service in the tourist area was particularly good. On the day of check-in, the customer service manager would call and use WeChat to arrange pick-up. If there are any problems, please contact us at any time to solve the problem. The hotel is generally good, and it is the off-season for tourism. The house price is not high, and the price-performance ratio is very high. The room is very large, clean and tidy, and the facilities are well-equipped. It is a ten-minute drive from the high-speed rail station. There is a hot spring steaming for free, and the experience is particularly good.
Original TextTranslated by Google
Response from Property: Thank you for your compliment, we are very happy that you are satisfied with our hotel service. We will continue to work hard to improve the quality of every detail and provide you with a more comfortable stay. Thank you for your support and trust, and we look forward to your visit again!
Guest User
Xuyu Elegant Twin Room
Stayed in Oct 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Oct 12, 2024
I traveled to Changbai Mountain during the National Day holiday and stayed at Yunshui Lanting Hotel. The experience was great! The hotel room is spacious and bright, elegant twin room, the bed is very large, very comfortable, quiet and good sleep, and the hot spring bubble is very comfortable. It is recommended to stay.
Original TextTranslated by Google
Response from Property: Thank you for your compliment, we are glad you had a great time at our hotel. Your satisfaction is our greatest pursuit, and we will continue to work hard to provide you with quality services. Thank you again for your support and trust!
Weiluonika23
Chujian Special Offer Twin Room
Stayed in Oct 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Oct 6, 2024
The hotel gave us a free upgrade to a clean room, comfortable and clean bedding, and free gifts. The service was very warm and thoughtful, and we had a satisfactory stay. Very good, I will come again!
Original TextTranslated by Google
Response from Property: Thank you for your compliment, we are glad you had a great time at our hotel. Your satisfaction is our greatest pursuit, and we will continue to work hard to provide you with quality services. Thank you again for your support and trust!
Guest User
Chujian Special Offer Twin Room
Stayed in Oct 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Oct 6, 2024
I wanted to stay for another night, but the original hotel had no rooms, so I chose Yunshui Lanting. It's really good! The room is quiet, the sanitary conditions are good, and the service at the front desk is also in place. High cost performance
The hot springs here are also great. They are definitely not comparable to the hot springs on Changbai Mountain, but they are also very good~
There are large and small pools, open until 9:30 in the evening.
We came here in autumn, it was cold on the top and hot on the bottom, and this experience was still very good. We came down from Changbai Mountain and took a bath to relieve fatigue!
Original TextTranslated by Google
Response from Property: 您的好評讓我們深感榮幸,也倍感責任重大,期待您再次光臨,讓我們用更加優質的服務回饋您的信任。
Guest User
Xuyu Elegant Twin Room
Stayed in Oct 2024
Family
4 review
5.0/5
Outstanding
Posted on Oct 6, 2024
It is very comfortable to stay in this hotel. The service is very warm and thoughtful. The breakfast has a wide variety and is very delicious. The facilities and equipment are complete. Even during the peak season of Golden Week, the service is very good. If you have any questions or consult the customer service manager at any time, the hotel is clean and tidy, and it is a particularly good stay.
Original TextTranslated by Google
Response from Property: Thank you for leaving a positive review for our hotel! We are deeply honored. Every customer's satisfaction is our driving force in pursuing excellent service. We are very happy to hear that you were satisfied with our room and service. Welcome to visit again and we look forward to providing you with a better experience.
Guest User
Xuyu Elegant Twin Room
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Oct 5, 2024
I came to Erdao Baihe Town with my wife and booked this hotel. The housekeeper was very considerate and communicated with us in advance about the weather conditions of Tianchi Lake and gave travel suggestions. The room was clean and the sleep was very comfortable. The hotel's outdoor hot spring was also very good, and the breakfast tasted good. It is not convenient to take a taxi in the town. The hotel has a driver who specializes in picking up and dropping off at the high-speed rail station and various attractions. The driver, Brother Wang, was very kind and we had a good chat along the way. It was a pleasant journey.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your favorable review of our hotel. We know that every guest's needs are different, so we will continue to improve ourselves and provide better services and comfortable accommodation experience. I hope you can always enjoy the warm service of our hotel.
Rohepls
Chujian Special Offer Twin Room
Stayed in Sep 2024
Family
3 review
5.0/5
Outstanding
Posted on Oct 1, 2024
Traveling with parents, parents are very satisfied.
Customer service manager Manager Dong contacted early in the morning on the day of check-in, helped to book the time for the high-speed rail, upgraded the room type and gave hot spring coupons, thank you very much.
Hotel driver Master Liu helped to arrange the pick-up and drop-off for a few days in Changbai Mountain, which was very considerate. Thanks to Master Yang and Master Junjie for the pick-up and drop-off. I had a lot of fun these days.
I will stay again next time if I have the chance.
Original TextTranslated by Google
Response from Property: 親愛的客户,非常感激您抽出寶貴的時間為我們的酒店留下了積極的評價。我們將繼續努力提升各項服務和設施,為您提供更加舒適和愉快的住宿體驗。感謝您的支持和信任!
Guest User
Chujian Special Offer Twin Room
Stayed in Sep 2024
Family
3 review
5.0/5
Outstanding
Posted on Sep 27, 2024
I wanted to go to Changbai Mountain before the National Day, and I saw this hot spring hotel. The hotel provides a pick-up service, which is very convenient. The front desk service is very warm and thoughtful, the facilities are quite new, the hygiene is also very good, and the breakfast variety is also quite rich. Unfortunately, I forgot to take a photo
Original TextTranslated by Google
Response from Property: 親愛的客户,您的滿意是我們賓館最大的幸福。我們將一如既往地提供高品質的服務和優質的設施,為您打造温馨舒適的住宿體驗。再次感謝您的支持和信任,期待您的再次光臨!
Kelatutu
Chujian Special Offer Twin Room
Stayed in Sep 2024
Family
46 review
5.0/5
Outstanding
Posted on Sep 26, 2024
Facilities: A bit old, but not a big deal
Hygiene: Clean and tidy
Environment: Ten minutes drive from Changbaishan Station
Service: Special mention to the customer service manager Dong, who really arranged everything like a butler, from booking the hotel to leaving, ensuring our comfort and safety anytime and anywhere. Special thanks.
Original TextTranslated by Google
Response from Property: 賓客您好,您的五星好評讓我們倍感温馨。期待在未來的日子裏,再次為您打造美好的住宿體驗!
wangzhengyu
Xuyu Elegant Twin Room
Stayed in Sep 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Sep 25, 2024
I would like to give five stars 🌟, because the scenery is very attentive, it's so great! 1. The service attitude of this hotel is very good, and the staff are very friendly and professional. Their enthusiasm and professionalism made me feel very comfortable and relaxed.
2. The hotel facilities are very complete, including high-speed wireless network, gym, swimming pool, etc. These facilities made my trip more enjoyable
Service: Good
Original TextTranslated by Google
Response from Property: 尊敬的客人,您的滿意好評是我們前進的號角,鼓舞着我們不斷追求卓越,感謝您的肯定,期待再次為您服務。
Guest User
Xuyu Elegant Twin Room
Stayed in Sep 2024
Family
6 review
4.5/5
Great
Posted on Sep 22, 2024
It was my first time to enjoy the hotel pick-up service. They were very friendly and welcoming to guests who had just arrived. After arriving, the hotel upgraded me to a suite for free. The one-bedroom and one-living room were large and comfortable. The service staff responded quickly to any questions. When I left, I was worried about being late and did not go to the restaurant for dinner. The hotel manager gave us a set of breakfast packs. It was so thoughtful! I experienced a hot spring in the rain at night.
Original TextTranslated by Google
Response from Property: 非常感謝您對我們酒店客服的認可。我們將繼續努力提升服務質量,為您提供更加出色的服務體驗。