Superior Hotel (Anxi Local Specialty City) Guest Reviews
4.7/5
Outstanding
362 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(362)
Positive reviews(352)
Reviews with photos/video(61)
Classy environment(36)
Friendly front desk staff(21)
Delicious breakfast(13)
Convenient parking(10)
Many amenities(8)
Stayed multiple times(6)
Tasty coffee(4)
Well decorated(3)
Negative reviews(10)
C from SG
Superior Room (2 beds)
Stayed in Oct 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on Nov 9, 2024
Everything is up to our expectations. Friendly hotel staff and go extra miles to help us on our private hired driver arrangement. Good value for money.
Edi Zhang
Business Double Room
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 30, 2024
very convenient place to go around. i am looking forward to come back and stay at the hotel
Anonymous User
Family Room
Stayed in Dec 2023
Family
1 review
3.2/5
Posted on Dec 22, 2023
Check-in process was swift. Hassle free. Front desk staff on duty in the evening is very polite and is always smiling.
Housekeeping : There is a big room for improvement. Floor wasn't cleaned. Felt as though it wasn't swept. I would prefer a cleaner floor as weather is cold and we were wearing socks and hair was stucked to my socks. Toilet paper wasnt refilled. Tea set wasnt washed.
Amenities : Washer and clothes dryer need regular maintenance. There were many black stain on my white clothes after washing and drying.
The shelf in the toilet loosen while my son was using the toilet and the towels fell on him..🤣
The Coffee machine at the lobby is god given especially when we need a coffee perk. Cant get coffee around this around. Good to display operating instructions beside the machine.
Location: Very convenient. There is a supermarket down the street and food street nearby.
Response from Property: Dear guest: Hello! Thank you very much for sharing your stay experience with us and giving us valuable comments and suggestions! We have made improvements in time. We failed to leave you with a perfect memory this time. We hope to make up for it next time. We are working hard and look forward to your witnessing! Wish you all the best!
Anonymous User
Superior Room (2 beds)
Stayed in Nov 2023
Family
12 review
5.0/5
Outstanding
Posted on Nov 17, 2023
Receptionist was swift in checkin in process. Clean room and toilet. Toiletries and one time use-pack were all new and stocked up.
Would recommend. Despite being on high end budget hotel, services and all are superB.
Response from Property: Dear guest: Hello! Thank you for your careful review! You must be a very tasteful person! The good service is because there are guests like you who pay attention to us at any time. We are committed to providing you with a cordial and thoughtful stay experience. We believe that guests are family, so everything during your stay, we are particularly concerned about, caring, considerate, caring, warm, is the most sincere gift from every Yun Hotel staff to you. Here, we will, as always, welcome you again with a cordial smile, thank you!
Guest User
Family Room
Stayed in Nov 2023
Business travelers
4 review
4.0/5
Very Good
Posted on Nov 7, 2023
Room is clean and location is good. Surrounded by eateries and many tea related shop houses.
Waking distance to the tea trading market.
Response from Property: Dear guest: Hello! Thank you very much for your thoughtful review. As you said, the hotel is located in a bustling area, and transportation, shopping, and business travel are extremely convenient. Each of our employees will provide more intimate and meticulous services to let you stay away from the noise of the city and enjoy the beauty of the small city. We look forward to letting you enjoy a more perfect stay experience next time!
TenderAlix
Superior Room (2 beds)
Stayed in Apr 2024
Business travelers
15 review
5.0/5
Outstanding
Posted on Apr 17, 2024
It was nice to stay for two nights. It's very comfortable every time I come here. The key is that the service is in place. Seeing that I was drinking tea, they gave me a lot of water. I will stay here again next time. It's economical and affordable. Hahaha
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing Anxi Specialty City Subaiyun Hotel. We are glad that you have a pleasant stay in the hotel. Thank you for your support and trust in the hotel. Thank you for your valuable suggestions for the hotel. We will continue to work hard to provide you with a more comfortable and warm stay experience. We look forward to your visit again!
Response from Property: Dear guest: Hello! Thank you very much for your stay and praise! I am glad to bring you a good time during your trip. Your praise has given us great encouragement and is also the driving force for our progress. Welcome to visit us again and wish you a happy life!
Guest User
Business Double Room
Stayed in Mar 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Mar 29, 2024
The environment is very good, the sanitation is good, and the robots are quite fun. It feels good to live here. The facilities and services here are very good, and the overall quality is very good.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your trust in Anxi Specialty City Subayun Hotel! Thank you even more for your generous praise and strong recommendation! Anxi Specialty City Subayun Hotel is your most beautiful and warmest respected guest in Anxi. I wish you a pleasant stay
Zhuxiashenghuo🍵xiaosheng
Superior Room (2 beds)
Stayed in Mar 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 7, 2024
Very new and clean, the service attitude is super good, and the breakfast is also great. It is worth coming again!
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for your encouragement and recommendation to Anxi Specialty City Subaiyun Hotel! Gold and silver awards are not as good as your praise, gold and silver cups are not as good as your reputation, we will not let you down! Wish you all the best!
Guest User
Superior Room (2 beds)
Stayed in Mar 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Apr 4, 2024
Free breakfast, very friendly customer service, great environment, thank you!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your stay and praise! I am glad to bring you a wonderful time. Your five points give great encouragement to the hotel and are also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home.
Guest User
Business Double Room
Stayed in Dec 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on Dec 26, 2023
The hotel room is very clean and tidy, the bed is very comfortable, and the hotel is decorated with Christmas decorations. It has a festive atmosphere and makes people feel very relaxed. The front desk has a good attitude and makes the stay very comfortable.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!
Guest User
Superior Room (2 beds)
Stayed in Oct 2024
Business travelers
5 review
1.0/5
Posted on Oct 6, 2024
Room hygiene is poor, service attitude is poor, parking is difficult
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing Anxi Specialty City Subayun Hotel. We apologize for the problems that occurred during this trip. We hope you can give us a chance to make corrections. We will provide good service next time you stay. We look forward to your visit again!
Guest User
Business Double Room
Stayed in Jan 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jan 18, 2024
The room was very clean and the service attitude was very good
Original TextTranslated by Google
Response from Property: Dear guests: I am very happy to learn from your message that you have such a good impression. I hope you can continue to pay attention to Anxi Specialty City Subaiyun Hotel in the future and tell us more about your feelings and experiences during your stay in the future. We warmly look forward to your visit again!
Guest User
Superior Double Room
Stayed in May 2024
Business travelers
3 review
1.0/5
Posted on May 3, 2024
I only changed my clothes in the hotel and left my pants in the hotel. The front desk insisted that it was not dropped, but I was left speechless. I was really speechless.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your stay and detailed review. It is the continuous concern and supervision of our customers like you that enable us to continuously discover problems in our work, make corrections and make continuous progress. From your review, we are sorry to see that your stay did not meet your expectations. We apologize for the inconvenience caused to you. The hotel management attaches great importance to this and has made careful investigations and timely rectifications. Your tolerance and understanding are encouragement and support for our work! Sincerely look forward to your visit again!
Anonymous User
Business Double Room
Stayed in Jun 2024
Solo travelers
1 review
2.0/5
Posted on Jul 4, 2024
Environment: General
Hygiene: average
Facilities: General
Service: average
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for staying here and taking the time to share your stay experience with us. We are sorry to have brought you a bad experience during your stay. The hotel is constantly developing and the facilities you see will continue to be improved. At the same time, we will strengthen the management of hotel hygiene and strive to provide you with better services. Please believe that we want to do more for our guests. Anxi Specialty City Subayun Hotel welcomes you to stay again! I wish you success in your work and good health!