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We usually stay at the one in Rosslyn, one Metro stop away. However, this time we wanted a two-bedroom suite and Rosslyn did not have availability. First, the rooms. This includes two bathrooms, so it could easily be shared by two couples. The living room is compact and includes a TV, as does each bedroom. The kitchen has everything except a toaster or an oven, so a toaster-oven would be great, but hazardous, I imagine. The dining room table is comfortable for 4-5 people. The bed is comfortable. The bathroom has a tub. The room was quiet. We have yet to try more of the common areas, such as pool, laundry and gym. Breakfast is standard with plenty of seating. The front desk staff is very helpful, with directions to the nearby pharmacy and food store. The area is very safe. We did not bring a car so cannot comment on the garage.

I recently hosted a conference and board meeting at the Sheraton Pentagon City Hotel. I stayed twice- once in September to do a site visit and had a particularly friendly welcome from Gelila who helped me out multiple times and made me feel welcome and cared for. She really made my experience memorable. Working with Jada and Megan to book the event was really easy, friendly and efficient. When I came back to host my event I was really welcomed by the staff. Kendra always made sure I had what I needed to make sure my event ran smoothly and kept track of many different needs our group had. She was very responsive and helpful. Negasi, Rosario, Helen and Amir took care of us with our catering and were such authentic and caring people. They all made us feel like family. Negasi particularly noticed what we needed and made strides to change the plan to accommodate for our particular event. He is a wonderful person. Other front desk helpers, like Taylor, also really enhanced the experience. Everybody really actedl like a human being and I really appreciate it. I am so grateful each time I went down and saw Gelila at the desk because I felt like I could count on her generosity and friendly warmth! Thank you all for the care and consideration during our event! Next time will definitely book here.

The location is great for traveling to Washington, D.C. using public transportation. The hotel and surroundings were clean and comfortable. The staff I met were friendly. Location, price, service, cleanliness are all satisfactory and recommended

The hotel staff was not only professional but very very kind. The facilities were clean and they had no problem assisting with additional asks. I needed a vase for flowers I received and came back to my choice of two different ones. From the front desk to the valet (whom were exceptional) I was more than happy with my stay. I love Trip.com!

Our tour group spent 4 days and 3 nights in February 2023 and we were checked-in efficiently, treated warmly, and thanks for our business. Our three breakfasts were hot and plentiful and the meals were serviced perfectly by two staff members. In fact, upon our group's departure I was contacted by Simo, from the breakfast staff, who told me he had located a young tour passenger's purse and made sure it was secure until we could return to pick it up. Well done, Simo! Meanwhile, the location is absolutley primo for a group tour of the Capital city.

My family and I recently stayed at the Double Tree By Hilton-Washington DC/Crystal City. I paid a Military Family Rate (listed below) for 2 nights totaling $468.79, and I was expecting for the rate to include complimentary breakfast. Upon arriving to the hotel we were not given breakfast vouchers which was disappointing as I had my family with me and I could not accommodate them with that. In addition, I was trying to get information as to why we weren’t given vouchers and I was given ridiculous information. The customer service representatives at the front desk were not helpful at all. One female lied to me about the breakfast buffet only being $10.00 a person ( I spoke to this female 04-14-23 at around 8pm). I spoke to another female who could not even point to me where it says the rate does not include breakfast (04-15-23 at 7:30am). I believed the female that told me that buffet was $10.00 a person a day prior and I went ahead and took my family to the buffet. When arriving to the buffet we found out that it wasn’t not $10.00 a person, but rather $28.00 a person! For the amount we paid for two nights I would think a breakfast vouchers would be included. I believe it was highly disrespectful, especially for it being a MILITARY FAMILY rate. This was never explained to us or listed anywhere for this rate to not include breakfast so it was in our understanding breakfast would be included. I could not find it anywhere where breakfast is not included and neither the customer service representatives could not show me where it says that. . I am not sure if we were mistreated, discriminated against, or our military service is not something that is respected around here. And it being Washington DC I would think that military services are appreciated.

This is what I wrote to the Manager of the hotel. Mr. Hassan, Let me congratulate you on assembling one of the finest teams of hotel workers I have known. I especially want to point out Diamond, Larry, Carl, Melanie and Lourdes at the front desk and Johannes in housekeeping. Although I didn’t speak to any of them I also appreciate the maids who serviced our room every day. The reason I want to mention each person is because each addressed the issues we were having in a friendly, personal and professional manner. When my husband and I get to our room, we go over it to make sure anything out of place is mentioned to the front desk staff before we unpack. We found the living room chair in disrepair, a knob missing from the stovetop and the TV wasn’t working. By the time we returned to the front desk with our report, Diamond was on duty and asked if we wanted to change our room. She personally came to the second room and we told her that we preferred the first room if the items that needed addressing could be resolved. In fact, some were resolved by the time we returned to the first room. I also want to let you know that I had the best night’s sleep I’ve had in a long time! This was my first time at a Residence and my husband and I agree that we now need a reason to come back. Having a full refrigerator, free wifi, hot buffet breakfast, a fantastic and helpful staff and all the other amenities has made this our go-to for future stays in Arlington/Crystal City. I only have one suggestion to make and that is for your buffet. I know there may be safety rules involved, but a hot buffet should stay hot; one morning I was the first one there and by the time I got to my table the waffles were cold. This continued the next days for the pancakes and french toast. If there’s a problem with keeping a flame under each tray, may I recommend you put one or two small microwaves in or immediately outside the buffet area.

 I have already recommended your hotel to a friend. And I’ll continue to do so to any and all who ask “What’s the best hotel in Arlington?”

The hotel is good, with nice location, and nice service. The only problem we met was the sink. All water coming from the sink hose is hot water, there was no cold water.

We stayed there for one night. The rooms were clean and comfortable. The staff were friendly and helpful. We ate breakfast there and it was good. We went to the bar and boy is that gentleman there the nicest and so personable. This hotel was located in a good area and we walked to the train station to get into see the war memorials in DC. The parking situation was one I did not agree with. We got in late in the day. We paid the $33 (if I remember correctly) and thought that it would be for a 24 hour period. We checked out the next morning and we were billed an additional $33. Truly, for me, that is a bit much/gauging. Other than that, we would highly recommend a stay there.