To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.4
Cleanliness4.7
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All reviews(197)
Positive reviews(186)
Reviews with photos/video(37)
Awesome stay(32)
Awesome rooms(30)
Great location(19)
Classy environment(15)
Great value for money(15)
Parking difficult(10)
Large rooms(9)
Convenient for shopping(8)
Negative reviews(11)
Una
Classic Room, 1 King Bed, Non Smoking
Stayed in Nov 2024
Couples
4 review
5.0/5
Outstanding
Posted on Dec 22, 2024
Very nice area and people are so friendly! We had a great time!
Dianne Tan-Andrews
Classic Room, 1 King Bed, Non Smoking
Stayed in May 2024
Solo travelers
1 review
4.5/5
Great
Posted on Jun 24, 2024
Overall service was great, other than Housekeeping who has missed 2 days of the 8-day stay and being inconsistent. However, all service staff members were friendly and approachable.
Response from Property: Dianne, thank you so much for taking a moment to share with us about your recent stay. While we are happy to know that you enjoyed your visit, we apologize for the inconsistency on servicing your room. We will be sure to share this with our team. We look forward to hosting your next visit to the area!
Guest User
Classic Room, 1 King Bed, Non Smoking
Stayed in Nov 2024
Solo travelers
1 review
3.7/5
Posted on Jan 21, 2025
Nice hotel in a nice location. Good bar and restaurant inside the hotel as well as a nice shopping mall a 5 minute drive away
Guest User
Classic Room, 2 Queen Beds, Non Smoking
Stayed in Sep 2024
Couples
8 review
4.5/5
Great
Posted on Nov 27, 2024
Two double beds in good size room. Clean and new. Pool is small but nice. Great location.
Guest User
Classic Room, 1 King Bed, Non Smoking
Stayed in Jul 2024
Family
6 review
5.0/5
Outstanding
Posted on Aug 20, 2024
Pretty new hotel in a fantastic location - walkable to the nearby mall which has a lot of Asian food options and not far from the LA Arboretum. There was a Asian food conference going on in the hotel when we stayed there so was able to grab a few snacks too
Guest User
Classic Room, 2 Queen Beds, Non Smoking
Stayed in Jul 2024
Family
7 review
5.0/5
Outstanding
Posted on Aug 19, 2024
Perfect for people who love new hotels. Location is great for fun.
xiaoyuan
Classic Room, 1 King Bed, Non Smoking
Stayed in Sep 2023
Business travelers
31 review
5.0/5
Outstanding
Posted on Oct 20, 2023
The check in counter and hotel setup is very modern and the check in staff extremely helpful
A spacious layout of space with an inviting bar before one walk up to the lift that takes us to the lift. Room design in very modern and room is spacious. The area is good with good access to restaurant and supermarket by car.
Valet parking available only but there is a few parking space available nearby
Response from Property: Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed the modern setup of our check-in counter and the overall design of the hotel. It's fantastic to know that our staff at the check-in counter were extremely helpful, and you found the spacious layout and inviting bar appealing.We're pleased to hear that you found the room design modern and spacious, and that the location provides good access to restaurants and supermarkets by car. We understand the convenience of valet parking, and it's great to know that there are alternative parking spaces available nearby.Your feedback is truly appreciated, and we look forward to providing you with an exceptional experience on your next visit.
Anonymous User
Classic Room, 1 King Bed, Non Smoking
Stayed in Feb 2024
Couples
8 review
5.0/5
Outstanding
Posted on Apr 14, 2024
Conveniently located near the mall and food. Friendly and helpful front desk.
Response from Property: We are so happy to hear you enjoyed your stay with us overall. Thank you for sharing your feedback about our convenient location and friendly staff! When your travels bring you back to Arcadia, we look forward to being your hotel of choice.
Zolbayar
Classic Room, 1 King Bed, Non Smoking
Stayed in Nov 2023
Couples
1 review
2.2/5
Posted on Dec 27, 2023
They don't have free parking. they don't have slippers. They don't have dental kits. There is too much noise coming into my room. The reception we received was not that pleasant.
Response from Property: Thank you for allowing us to host your recent stay. As a brand standard, we offer valet parking services and understand that this may not be the most convenient for all travelers. We apologize that we did not have slippers or dental kits available, while these items are not stocked in the room - we have them available at the Front Desk. We also pride ourselves on customer service, we are so sorry that this was not yur experience with our team. We hope that when your travels bring you back to Arcadia, you'll let us know so we can make it right with you.
Z Allen
Classic Room, 1 King Bed, Non Smoking
Stayed in Mar 2023
Business travelers
17 review
5.0/5
Outstanding
Posted on Apr 17, 2023
This hotel was soo beautiful from the outside in. The rooms were really plush and art deco. Wish I could have stayed longer because I really loved the rooms. The bathroom, omg was out of this world along with the fabulous body care products. And the water is so soft in LA, we thought it was the soap. The price point was reasonable as well. We didn't try the restaurant this time, didn't really see anything on the menu that stiffs or to us.
Zixingzhuanzhu
Classic Room, 2 Queen Beds, Non Smoking
Stayed in Jun 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Sep 17, 2024
awesome surrounding and service
Alfred Rocha
Classic Room, 1 King Bed, Non Smoking
Stayed in Apr 2023
Business travelers
35 review
5.0/5
Outstanding
Posted on Jul 12, 2023
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L0v3t0trav3l
Classic Room, 2 Queen Beds, Non Smoking
Stayed in Jun 2023
Solo travelers
3 review
5.0/5
Outstanding
Posted on Jul 10, 2023
Good location, great clean room and facilities. Overall I give a 10.
Guest User
Classic Room, 1 King Bed, Non Smoking
Stayed in Nov 2022
Couples
1 review
3.7/5
Posted on Dec 16, 2022
Location was great but a few things to keep in mind before you complete your booking:
-Room service requires scheduling in advanced
-the water faucet by the sink has an unreasonable and useless design that doesn’t allow you to splash wash your face comfortably/without hitting your forehead
-the water pressure in all rooms is very low (we have raised our concern and tried to swap room and then we found out they wer pretty much the same); if you have long and thick hair be prepared for 45 mins of rinsing
-valet parking only but parking fee was reasonable comparing to other hotels at same grade; please be generous and prepare tips for folks that are working 24/7 they’re super friendly
Guest User
Classic Room, 2 Queen Beds, Non Smoking
Stayed in Jul 2022
Family
14 review
4.0/5
Very Good
Posted on Sep 9, 2022
A nice newly hotel of the area. The only thing I wasn’t expected was the $27 parking fee per night. It is a good environment hotel with plenty of public space. Good for hang out, afternoon tea and happy hour drinking. The staffs are good but quite green. They would hold the customers check in for their routine briefing, and even ask me to come back half hour later until they finish their meeting first.