Hotels near Sala Municipal de Exposiciones del Roser, Area Metropolitana de Ciutadella

We never got to do the check-in because when we arrived there was nobody to meet us there. The door was closed and no matter how many times we called the telephone number provided on the hotel sign, there was no answer. The hotel has no 24h reception service. This is usually not a problem for us as we have had this in many ocasions, however, usually you are then provided with check-in instructions to acces the hotel. The hotel asks you to provide the time of arrival 24h in advance. We had asked for an early check-in which was denied (no problem, we know it is subject to availability), the hotel told us that they will therefore expect us as from 14:00 onwards. I wrote to the hotel that we would be there after lunch (which in spain is usually after 15:00h) as there was no further question about the time of check-in and the hotel did not mention any inconvinience regarding my info, we did not forward more information. We had been up since 01:00am. When we arrived at 17:00h (so not any strange time, we were not attended. Neither at the property nor vía telephone. We called 33!!!!! times over the time span of 1h 17min. In the meantime we contacted *********** for help, they also tried to contact the property without any response from the property. They then started the process of relocating us and cancelled the booking at this hotel with a refund (the hotel charged us the full stay in advance). We had to be relocated to a more expensive hotel, booking took care of the difference. Our new hotel was fortunately much more beautiful and in a better location. The lady who should have checked us in finally called us back when we were in the middle of the phone call with booking. I asked her to wait and she very rudely responded she doesn't have the time to wait. We had been waiting 2 hours infront of the closed door of her hotel!!! And instead of apologizing she was being rude about it and also saying she has only 4 calls. This is a complete lie. I have all calls on record. There was even a spanish couple who tried to help us by phoning her also and even leaving her a voice message. There was no apology whatsoever. Just rudeness and giving us the feeling she is glad she does not have to deal with us (probably did not suit her time schedule for the day to come and check us in). We are apalled by the treatment we got. I have worked in the hotel industry for nearly 16 years, also in a management position at a 5* hotel. I know exactly how things should work and what is completely unacceptable. Even if the hotel has no 24h reception, there must be someone available at least by phone. A guest could have a serious emergency (health issue) and need assistance. This is a serious issue. We speak spanish as we live in Spain and know what we have to do and who we need to call in case of an emergency. But most foreign tourists don't. This hotel has no sense of customer service at all. The rooms looked nice on *********** and the locstion is not bad. But we would now

Difficult to grade this hotel as it’s not the kind we’d normally choose, but as this was chosen for us by our tour company for an overnight stay during our Cami de Cavalls island tour, we checked in with the lovely and very friendly staff and were then .. well.. let’s be kind and say our room was … bijou Again, it was all very clean with plenty of white towels that were fine, but imagine will need replacing soon enough.. But seriously.. I say bijou.. and there’s small and there’s small, there was barely enough room to get round the bed.. the air con is a three speed ceiling fan, so luckily for us it was a cool May so really wasn’t needed, but imagine things are very different in August. The bathroom was adequate, but oh boy, we learned quickly not to leave the fan in as it only made the drains smell twice as bad to the point of nearly reporting to reception, and if staying longer likely would have done.. Breakfast was adequate.. but honestly, there was a tray of cold meats and cheese we didn’t go near as we couldn’t decide to knock off the shelf accidentally so a new lot would have to brought out, or just sing Happy Birthday to it.. there was a plate of scrambled egg that, we avoided, so went for the safe option of toast and jam with machine coffee and juice from a shop bought jar with the screw on lid.. and risked a couple of pastries Like I said at the start, for the price, you have a clean and comfortable bed, and even have the option of breakfast in the morning.. it’s just somewhere we personally wouldn’t choose to return to.. we’re sure it will continue to be full through the year.. what I couldn’t get is how there are 30+ higher graded hotels than this in town??

The location is very pretty, on cobbled streets and narrow passages but very close to the main street. The staff was very kind and helpful and patient with us, even though we couldn't speak the language right. the rooms are spacious and excellently tidy and aesthetically pleasing. they have a common area with an open roof where you can stargaze on summer nights.

Just returned from a 7 day break at Sagitario Playa Hotel Really couldn’t fault it. Very relaxing, which is what my partner Sue and I wanted. The hotel was very very clean and the pool was cleaned every day including a man going out every morning at 7.30 to clear all away the leaves that had fallen from the trees during the night. The food, which was Buffet style was very varied, with lots of choice, some to my liking some not, but there was plenty to enjoy, the Carved Roast Beef was excellent. The entertainment was always enjoyable and the Saturday night Dancing, compared very much to Strictly with the Locals coming in for the evening. I have to thank the Bar staff, BL, Juan and Marko, who always seemed to remember which drink you liked. The Hotel has invested this year, with new Sun Loungers around the pool, plus Rattan Furniture seating, with cushions. The pool has a gentle step entrance created this year to the pool and for those with mobility issues, this is a great addition. We had room 208 which has the sun all through the day and has a great view over the pool All in all, the holiday was money well spent. I recommend this hotel to those who want peace and quiet and a relaxing time

We have chosen this hotel for its geographical location, design and the commendable Google Note/commentary about the establishment and its host staff. During our stay, we have seen and appreciated all the positive points raised by other vacationers. The hotel is in line with the various photos you can find, the cleanliness in the room and in the common places (swimming pool, etc.) is perfect. The following two points have exceeded our expectations in terms of benefits : - Quality breakfast with different proposals every morning. - The reception. A careful, always joyful and sensitive staff to the wellness of its residents. Thank you very much to Leon, always ready to make service and give advice to maximize the benefit of this beautiful island. He was able to make our stay in another dimension through his addresses of places to visit and his restaurants (we went to El Chivito, Martin was not home but his brothers :-) very kind too ). A great thankfulness also to the other man at the reception who welcomed us when we arrived (I don't know his name, unfortunately, but he will recognize himself). Sympathic and empathic in particular to the independent concern of the hotel we have met (leasing vehicle ...) . We will remember it for a long time and try to return to it.

Sólo puedo opinar del restaurante. He ido a comer en tres ocasiones diferentes con mi familia. El servicio del personal es excelente. Educados, atentos y simpáticos. Te hacen sentir agusto. De las tres veces que hemos ido a comer sólo les pongo un pero. Mi hijo pidió unos calamares a la romana y le sirvieron congelado industrial en el que el rebozado era el protagonista y el calamar un hilillo difícil de apreciar. Tenía una excelente opinión de la cocina de este negocio que se vio empañada por esta pifia carente de sentido. Si no puedes poner calamar fresco es mejor que lo digas y el cliente puede decidir, pero servir esa cosa es una falta de respeto. El resto de las comandas eran apropiadas y buena calidad a un precio aceptable. Pero el detalle de los calamares estuvo muy feo. Impropio de un negocio serio. El año que viene todavía tengo que pensar si regresaré. Parece una tontería, pero me dolió que cometieran esa estupidez. Local bien climatizado, baños muy limpios, precio muy aceptable en relación a la calidad y trato inmejorable... Pero lo de los calamares es un tiro en el pie.

Great hotel, great location, good service. The hotel is perfectly situated for a short walk to the heart of Mahón (10 min), with a beautiful view of the water. My first floor room had a cute balcony overlooking the water. The hotel was clean and modern with a decent sized room and all the amenities you would need, including a bar, restaurant, spa, pool and fitness room. The front desk staff was very nice and helpful. The breakfast buffet was the only thing I felt was below value. For 27 Euro, while there was a large enough food selection, it was disorganized and not a great experience. They kept running out of food items, plates, utensils, etc. I rather preferred walking to a local bakery for a croissant and coffee. Great overall stay though!