Hôtel la Muette

We were very disappointed in the rooms of this hotel. It was misrepresented online. We arrived 2 weeks ago in the evening and the staff was very communicative before our arrival. Julie was responsive via emails and helped us into town to unload the car with our belongings. We trekked up the narrow and unique spiral staircase to the top floor where our room was hot and musty. There was not a lot of room for our clothes as we were 3 staying for 4 nights. We turned on the AC and before we could ask questions or try to settle in I had to move my car as I could not park in the walled city. By the time I returned. Julie had left for the evening and my wife was not happy with the room. The man who was at the desk became unfriendly when he realized we were not satisfied with the room. It was not cooling off and it was not what the pictures portrayed. This is not a 3 star hotel. I would say it's like the equivalent of a super 8 or motel 6 in the U.S.. It was very plain with instructions for your stay hanging from the bottom of a small television in a corner. The 1/4 size fridge was on the floor under a small desk. The rustic walls were water stained in a non pleasant way. We ended up leaving and finding alternative accommodations within 2 hours of our arrival. We had tried to go through the 3rd party (who we booked with) but was unsuccessful, because they explained that it would be up to the hotel to refund any or partial payment. The hotel did not offer alternate rooms or even a partial refund as we did not stay any of the nights there. When we finally got an email from the owner they were not helpful and when we called the evening before they said to call in the morning. The only thing I can say for this hotel is that it is in a great location (the hotel we ended up at was close by).

We had a bit of a problem with our room being on the main floor and facing the street. We like to sleep with the windows open a bit and being on the main floor made this uncomfortable for us. Since we were staying for a week, we asked if we could have a room on a higher floor. Since we prefer a room with two beds, The only room available was not great, but we managed. There are very nice rooms at the hotel, but #12 was not one of them, in our opinion. The breakfast was very nice with a lovely selection of baked goods, meat, cheese, fruit, delicious homemade yoghurt etc.. something for everyone! Hotel La Muette has a great central location, close to restaurants and local attractions. All the staff at the hotel were kind, helpful and professional. They also helped us with great restaurant suggestions. If our travels ever take us back to Arles, we would stay at Hotel la Muette. We would just be more careful with our room choice and location! Thank you for your hospitality!

This hotel is lovely modernized medieval style and staff is very kind and helpful.

Service was delightful, very eco friendly, sounds travel between rooms in a building this old super accessible to all the great center town locations