The Ritz Carlton, Pentagon City Reviews

My flight was cancelled so I needed to find a place to stay. The location was very convenient for DCA airport, either by metro (2 stops) or car and connected to the mall. Following Ritz Carlton’s standard, all staff was incredibly respectful, caring and attentive without being stifling. Ordered in-room dining for dinner and it was okay, but nothing special. Presentation and service of it was impeccable. When checking in, I was unexpectedly upgraded to club floor, which was very kind of them, especially after a long day of canceled and rebooked flights. Please be sure to treat the staff kindly, as it is the right thing to do. If I am in the area again, I will happily return.

We had no idea where to stay and decided the ritz Carlton. Little did we know that the hotel was connected to the mall we traveled from Virginia to visit! It was an absolute time saver and the most convenient hotel we’ve ever stayed in….besides Disney World 😁. Had the best time! Would recommend to all and will only be staying at this hotel when visiting DC.

Amazing room and staff. A must stay in the DMV area for a luxurious experience. The hotel is conveniently located across from the DC Smithsonian Institutions and the National Mall. There is a subway on site.

Very nice hotel!!!

The service attitude is terrible. I knocked on the door several times in the morning and asked if I wanted to clean the room. I was told that there was no need to clean the room. Before check-out, I came several times to ask when check-out was, and my tone was very bad.

It is an older hotel with good service, but the facilities are old and the air conditioner in the corridor is very low. I turned off the air conditioner in the room in July, and the air-conditioning came in through the crack of the door, and it was a bit cold

I enjoyed my stay very much. Location is very convenient to everything you may need. The staff were absolutely wonderful and very attentive. It had rained one day and I asked one of the parking attendants and greeters Edward if he had and umbrella and he came up with one right away. Had a great stay!!!

The only thing that needs improvement is the door ban we hear every time a nearby door closes Otherwise a great place to stay in

Check in was slow. Mobil app alerted me that my room was ready 2 hours after we had checked in

The staff was AMAZING!! Huge shout out to the valet gentlemen, all of them are the sweetest souls and were so helpful with everything! The bar stuff also made my friends birthday such a treat. Can’t wait to return!

It was terrible. Horrible food, banging in the middle of the night, wasn't ritz quality was more like Holiday Inn.

We visited friends in DC just before Christmas. Treated ourselves to staying here. Lovely super clean room, super quiet, will come again and recommend to anyone.

The front desk attendees were kind and helpful. Honestly, was a bit let down with the valet service as we pulled around and they did not acknowledge us or greet us after we sat a bit. It felt a bit awkward, so we ended up parking ourselves in the garage. The overall atmosphere of the hotel was beautifully decorated for the holidays and the area was perfect. Will stay again.

Absolutely loved our stay here. Ed, who brought our luggage up, was kind enough to explain how to get to my conference seamlessly, and provided great recommendations. Our room was immaculate, and the amenities left nothing to desire. 5/5