D7449GTmichaell
June 19, 2024
Service is exceptional. We came in a big group (5 rooms) and Alizee, Kevin, Kitty, Steeve, Thomas, Joris, Tehiana, Tautu, Margeaux, Lana, Lucie, and numerous other staff pampered us. The rooms are beautiful and spacious. The staff do a good job with keeping the rooms stocked with drinks and snacks. They also provided various pastries each day. We did encounter a hot water issue in one of the rooms and it wasn’t properly addressed for 2 days. The food, drinks, and alcohol included in the all inclusive option are great. We didn’t see much value in many of the upcharge items. According to our friends that have been here before, many of the items (like scallops in Nami) used to be part of the all inclusive, but they now charge US$100 per person to have it added to your meal. Snorkeling here isn’t the best so don’t have high expectations.