Sanno Marracoonda Perth Airport Hotel

This hotel has no advantages except for the free airport pick-up service, but the arrangement of the hotel pick-up service also made us most dissatisfied. First of all, the hotel room is dark and the bed hygiene is not ideal. We arrived at night and the weather was cold, but the hot water in the shower facilities was not hot enough. In addition, the bed was thin. Unfortunately, there was only one thick quilt in the closet, but we stayed in a double bed room. Second is poor communication and poor attitudes among staff. On the night of check-in, the lady at the front desk asked us when we needed to use a private car to go to the airport on the day of departure. We replied with the time, and then the lady told us that we had made a reservation, but if it was convenient earlier and the car had space, we could get on the bus. On the day of departure, we checked out first and waited for the bus at the reserved time. However, when we got on the bus, the driver told us that we had no reservation and no vacancies. So I went to the counter to ask again, but another front desk gentleman told us that we needed to check out and tell him immediately, and we could not reserve a special car the night before. We said that his female colleague told us yesterday that we had made an appointment. He immediately said that it was not his responsibility and did not intend to apologize. In short, we could only take the next bus. His attitude was very bad. At the same time, due to communication problems among the staff or lack of unified approach, our travel plans were affected, and we even missed the opportunity to catch up with other scheduled projects. I would not recommend this hotel to anyone.