Brandshatch Place & Spa

Just returned home after a thoroughly enjoyable spa day with my mum. I had a full body massage with the wonderful Lola who I would absolutely recommend. She listened to my needs and I was soon asleep Afternoon tea was lovely and again the young gentleman behind the bar provided some great service

My daughter and I decided to treat ourselves to the “Mid week Spa experience for 2 Spa Day which was £100 each. Having been today, we are wondering how on earth they justify that cost?? The £100 doesn’t include any food or drink whatsoever, we weren’t even offered so much as a glass of water on arrival when we sat down to fill in the consent forms. We “upgraded” and paid £22.50 each extra for lunch, to be given the choice of a toastie, omelette & chips, or a salad, and either fresh fruit platter or raspberry meringue tart to follow. To be fair the main courses were reasonable, but the fruit platter was meant to come with mango sorbet which they forgot, and the pastry case of the raspberry tart was tough as old boots. £45 for the 2 of us and not even a soft drink included. So for your £100 a head, you get the use of the one tired looking pool that’s crowded if there were more than 2 of you in it, a steam room, a sauna and a jacuzzi. Although the jacuzzi wasn’t working on the day we visited. To give them their dues they had phoned us the day before to tell us this and offer to change to a different date, but this was the only date the both of us could do so we stuck with it. But no offer of a reduction in price or even a complimentary drink by way of apology. We did both have a back & shoulder massage which was okay, nothing special, just a basic massage oil used as I didn’t smell any scents at all. In and out in 20 minutes, when advertised as 25 minutes. There is meant to be complimentary coffee in the Amber lounge but when we went in there at 11am the machine wasn’t even switched on, there were no cups, and no glasses for the water. We left immediately after lunch as there was nothing else to do. We were so disappointed, paying that much a head we were expecting so much more. Next time we’re going the local swimming pool and a Wetherspoons afterwards. It’ll be a lot cheaper and more choice of food.

Afternoon Business Networking Tea with Kent Invicta Chamber of Commerce Such an enjoyable and pleasant experience at Brands Hatch Place Hotel & Spa for our Business Networking Afternoon Tea with Kent Invicta Chamber members and guests! 🍰☕ From the moment we arrived, we were greeted with a warm welcome and discreet, attentive service from Tomas (General Manager) and his exceptional team. They went above and beyond to make Kent-based businesses feel at home, offering insightful tours of the corporate facilities and engaging with first-time visitors, who had never visited the hotel before. The event was a perfect blend of networking and indulgence, made even sweeter by the hotel's generosity: kindly donating leftover cakes (who leaves cake?!) to a fellow Chamber charity. 💛 An exquisite afternoon, and we can't wait to return! Highly recommended for both business and leisure. #NetworkingWithCake #ExceptionalHospitality #BrandsHatchPlaceSpa #CelebratingKentHotels #HandPickedHotels Kaz Macklin Kent Invicta Chamber of Commerce

We had a fabulous stay here for a friend's birthday last weekend. Fabulous customer service upon arrival, and throughout. We received a complimentary room upgrade which was a lovely touch. Rooms were clean, warm, conformable. We used the pool and spa which were all clean, fresh and enjoyable. We had dinner in the hotel restaurant and breakfast was included in our stay. Food, drink and service was brilliant. Nothing was too much trouble and staff remembered us, again, a nice personal touch. Food was to a high standard, as was everything during our stay. I will definitely recommend to friends, family and future travel clients. Thank you!

A good night staying here just before Christmas. Restaurant was outstanding. Bar area could do with attention to Ambience….it was very lacking…the only comfortable armchairs were taken all evening so the only option for a drink was either the very unromantic stools….or the massive soulless bar room with bright lights and not much else….no fire no nothing. We stayed in the room instead of the bar for this reason.

Great staff