Van der Valk Hotel Assen Reviews

I have stayed in the hotel many times, but there is no better choice

I stayed here for one night to visit a concert in Groningen. Pricewise it was expensive. But the room itself (402) was big and was modern. Good beds, shower and bath. Mini fridge and small coffee maker in the room. Hotel was full with guests for the concert, but no travel service was arranged. When I mentioned it, they came to the conclusion that it might have been a good plan… Restaurant is decent but not spectacular. Service in the restaurant is good. Extra: hotel has a lot of charging stations for EV.

Very large hotel. Spacious room and bathroom with bath, separate shower and toiletries. Sliding door gives access to shared outdoor space (balcony). We had food in the bar and we really enjoyed it, reasonably priced. Pool table and dartboard in bar area but slightly tucked away. The pool and wellness facilities are free and really well maintained. Very clean and lots of choice: salt sauna, herb sauna, Finnish sauna, hamam, infrared sauna, foot baths and snow shower. Towels are provided and there are free lockers in the changing rooms. Changing rooms are not mixed. Enjoyed our stay.

This hotel is one of the best I have stayed at! The rooms are clean and the staff is very friendly. The spa area offers some amahzing saunas and even a real snow shower to cool off. The room to relaxe offers free water and a fireplace. The pool has a nice temperature and is of the highes standard. Just the spa alone is worth visiting. But dinner is also an experience! Very tasty and good food! The breakfast is the same. I will be back!

I had a parcel delivered one day before I arrived but the receptionist was hopeless and was not keen to find and deliver my parcel. She was indifferent, hopeless and not supportive. she was very unmotivated.

The hotel is quite massive and in a serene location in Assen. There are lots of of good facilities. The wellness facility is excellent. Massive swimming pool and SPA. I particularly also like the breakfast

Hotel room was very nice and spacious for my short visit - good sized bathroom with more than ample amenities. Both breakfast and lunch (particularly the lunch) were very good. Bar and table service very good and professional.

The hotel offers everything when travelling for business, staff were friendly and helpful, and spoke English too which was great as i dont speak Dutch. The food offering is vast probably the best breakfast spread i have seen and the quality excellent. The room was clean and tidy and my room had a balcony which faced the road giving a nice view but the noise from the vehicles travelling on road could be faintly heard in my room, but I did sleep well considering this. I would definitely stay again and i would recommend to others.

Great food and fast service. I had the best food with them, I enjoyed it very much. I only had a little time and they understood this. So i had my food quickly. Elderly menu with 2 fishes potatoes and salad. You can get side dishes as much as you want. Without any restrictions. Service is good, and ambiance also nice.

Great that they have a swimming pool now. Really lovely. Had it all to myself for over a hour.,Reception staff very friendly and helpful. Restaurant lovely and food great. Good location for my needs. Nice bar and had a dart board. Yay!

The only chain exclusive hotel (not the international branches) I wanna stay in the Netherlands from now on. It breathes class n style on a gigh level. Perfect airconditioning so you can sleep n breathe normally. Hospitable service by the employees, warm n cosy atmosphere n delicious food n snacks n beverages in the restaurants n cafe's. Only minus point is to pay 10€ for roomservice and that there is no bellboy waiting with a trolley to receive your luggage at check in n transport it to your room so you can grant a tip. N no eredivisie available at ESPN or ZIggogo on your room TV or no chrome cast available to connect your own subscriptions to the room tv or no lobby tv or special room. For the rest top. We appraciate also the Yacuzzi in the bathroom also a jug of water would be nice for at night when you wake up or have to pee at 4 am in the middle of the night. And we need radioservice if possible. I will come back n easy at all highways in NL so reachable by rent a car. Thank you so much for having us n treating us like a royal couple. We visited also other brances van der Valk in NL. Tot de volgende keer!

About 9 years of experience with this hotel. Visited often and until this year always had good experiences, that's why I've been so often. Unfortunately, the experiences of the last 2x, this year 2024, are a lot less, with the most recent being extremely disappointing. We had the more luxurious room. The carpet was dirty and the climate control in the room did not work, it made us sick. Safe was broken, young man couldn't get it to work and called for the handyman, at the reception he asked if we were really going to use it... duh, otherwise you wouldn't ask for it of course. The dinner was quite stripped down for the prices you pay and the service was not really friendly. The table next to us had a complaint about the food but nothing was done about it. "I can pass it on, but nothing will be done with it," it was said. Special. The swimming pool and wellness were dirty. Very slippery floors in the sauna area and a very dirty swimming pool, dirty floor and a lot of dirt, for example a gigantic strand of hair floating in the water, very dirty. There is also a wing where asylum seekers are housed. It seems like a lot is being done to hide this. On the parking side we saw some people come out of the door and sit on the balcony, on the garden side there was no one outside... Be transparent about it! We have no problem with the reception of asylum seekers, but as a tourist you pay a lot of money for a weekend away, so be transparent about the fact that there is a wing where these people "live", and also about the circumstances, because it is best a strange sensation that gives you the idea that those people are housed there under heavy restrictions. No more Hotel Assen for us. Quite a shame because it used to be such a nice hotel.

Our second time out we had to stay here again out of necessity, because we had our 5 chihuahuas with us, for which we had to pay 15.00 each. Someone with 1 or 2 large dogs pays much less, there are plenty of hotels that charge half or even less for our very neat dogs out of goodwill, but not here. Room reasonable, but very noisy, we asked for a quiet place and then they put us against the stairwell, so we didn't think about it. You are not allowed to enter the restaurant with dogs in a stroller, but you are allowed in the hallway with loud music and unrest. I had a starter of sweet potato mousse, which had corn kernels on it, which I assumed I could eat. not so, I broke my tooth on them, they were rock hard, and the only thing that came out, sorry, but we are not responsible for it!! Why? You serve it and you can rest assured that you won't break your tooth on it! And then also have the court paid!! So I didn't do that! 'On check-out day you are not allowed to use the swimming pool and sauna if you have to wait, we have had better experiences with that...The first time in Assen the room was very dirty...Now this again...For us, never Assen again .

Great room, free upgrade so absolutely satisfied with that. However, something went wrong at check-in. We had a late check in (12:15 am) and the night auditor told us that breakfast was from 7am to 11am. At 10.20 am we arrived at the breakfast room and there we learned that breakfast was until 10.30 am. Gone are our relaxed feelings! The lady was unfriendly and said "that's just the way it is" and she did not make us feel welcome anymore. In the breakfast room we felt rushed and the coffee machines were turned off. When we asked an employee if we could have a quiet breakfast, they did not reassure us and the employee said "it is true that it is until 10.30 am. Because we could not even get a cup of tea anymore, we went to a responsible 1st employee who also said "it is stated in the elevators". People, that was not our point at all. We understand that the night auditor made a mistake had said the wrong end time (these were strangers of us who were in the same boat). The point is that you still make the guest feel welcome to move to the lobby, there is coffee and tea, you can just use it." Now in the end we were not treated kindly by 3 employees, we did not enjoy the pricey breakfast, this feels like a hangover, but also it is not collegial not to resolve a colleague's apparent mistake. After this disappointing experience, we were unable to enter the hotel room and had to return to reception. There the situation was explained and the receptionist replied that it "must be a misunderstanding because the night auditor has been working there for 100 years". No, it wasn't a misunderstanding. It was a mistake. And that in at least 3 rooms. "Oh, then I believe you." Wow, what a relief! We did get a late check out until 12 noon. There is still a lot to learn here, this is not how you treat your guests. Fortunately, these are exceptions, as a rule we are definitely satisfied with Van der Valk Hotels.