To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.7
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All reviews(46)
Positive reviews(42)
Reviews with photos/video(16)
Awesome stay(10)
Great service(7)
Great location(7)
Negative reviews(4)
Avinash
Standard Queen Room
Stayed in Sep 2024
Business travelers
3 review
4.2/5
Very Good
Posted on Sep 7, 2024
Yes normal stay
Guest User
Junior King Suite
Stayed in Sep 2024
Business travelers
9 review
5.0/5
Outstanding
Posted on Sep 26, 2024
This is my Nth stay. I always stay in this hotel every time I come to Astana on business. The hotel facilities are new and beautiful. The rooms are large and warmly decorated. The staff has a good service attitude.
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Response from Property: Dear Guest,Thank you for your continued loyalty and for sharing your wonderful experience! We’re delighted to hear that you choose to stay with us each time you visit Astana for business. It’s great to know that you appreciate our modern facilities, spacious rooms, and warm decor, as well as the excellent service from our staff. We look forward to welcoming you back on your next visit!Best regards,The Team at Ramada by Wyndham Astana
Michael
Standard Twin Room
Stayed in Aug 2024
Business travelers
38 review
5.0/5
Outstanding
Posted on Aug 23, 2024
The room is nice, the area is nice and open, there are free bikes available, I like this city
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Response from Property: Thank you for your feedback! We're delighted to hear that you enjoyed the room, the open surroundings, and the convenience of our location. We're also glad you liked the complimentary bicycles and the city itself. We look forward to welcoming you back again!Best regards,The team at Ramada by Wyndham Astana
Guest User
Standard Queen Room
Stayed in Nov 2024
Couples
1 review
4.5/5
Great
Posted on Nov 13, 2024
The rooms are clean, with excellent linen, comfortable pillows and a blanket. The bathroom has all the necessary accessories. The towels are clean. The breakfast is a buffet, quite varied. There is a cook, but one day we had to wait a long time for him to come out) the hotel mainly accommodates foreigners, but at least when we were there. I recommend it!
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LiwenSusie
Standard Twin Room
Stayed in Oct 2024
Business travelers
5 review
4.7/5
Amazing
Posted on Oct 23, 2024
The room is a little small and a little noisy near the road, but I am generally satisfied with the rest. The breakfast suits my taste
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Response from Property: Thank you for sharing your feedback with us.We appreciate your comments regarding the size of the room and the noise from the road. We understand that a quiet environment is essential for a comfortable stay, and we will take your input into account as we continue to improve our services.We are glad to hear that you were satisfied with the breakfast and that it met your taste preferences. Our team works hard to provide a variety of options to cater to our guests' needs.Thank you once again for your feedback, and we hope to welcome you back in the future for an even better experience.Best regards,Ramada by Wyndham Astana Team
Anonymous User
Standard Queen Room
Stayed in Oct 2024
Business travelers
8 review
5.0/5
Outstanding
Posted on Oct 18, 2024
We changed 4 hotels in total this time, and this one is the best. The breakfast is very rich, the guy at the front desk speaks fluent English, there is a super large park nearby, not to mention the environment and hygiene, which are up to the standards of world chain hotels.
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Response from Property: Thank you for your wonderful feedback!We are thrilled to hear that you enjoyed your stay with us and found our breakfast selection to be rich and satisfying. It's great to know that our front desk staff's English proficiency made your experience even better. We take pride in maintaining high standards of cleanliness and creating a pleasant environment for our guests.We hope to welcome you back in the future!Best regards,Ramada by Wyndham Astana Team
SERGEI
Standard Queen Room
Stayed in Oct 2024
Family
1 review
4.5/5
Great
Posted on Oct 19, 2024
Overall everything is great, there are a couple of little things that are worth paying attention to
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Luviarra
Junior King Suite
Stayed in Oct 2024
Business travelers
5 review
1.0/5
Posted on Oct 13, 2024
After we checked in, the door was opened in the middle of the night because of the hotel staff's problem. We were awakened. The hotel staff handled the problem very unprofessionally. They even asked us why we were in this room and asked us to go downstairs. The next morning when we went to have breakfast, they said our room did not include breakfast and asked us to go to the front desk again. It was a waste of our time. It was clearly written on the reservation. I will never book this hotel or this brand of hotel again.
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Наталья Волошина
King Room - Non-Smoking
Stayed in Aug 2024
Family
38 review
5.0/5
Outstanding
Posted on Oct 6, 2024
Excellent hotel, I recommend! Large room, nice bed linen, there are robes. Breakfasts are wonderful, lots of fruit.
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Guest User
Standard Queen Room
Stayed in Aug 2024
Business travelers
17 review
4.0/5
Very Good
Posted on Aug 19, 2024
The room is small, but clean. The Kazakh waiter seems to be slow in replenishing disposable items.
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Response from Property: Thank you for your feedback! We're glad to hear that you found the room clean, though we apologize for the inconvenience regarding the timely replenishment of disposable items. We will address this with our team to ensure better service in the future. We appreciate your understanding and hope to welcome you back soon!Best regards,The team at Ramada by Wyndham Astana
LMY5120
Standard Queen Room
Stayed in Jul 2024
Business travelers
38 review
5.0/5
Outstanding
Posted on Jul 27, 2024
The hotel is large, the rooms are bright, comfortable and clean, and the location is very good. It is not far from the city center. It is also very convenient to take a taxi. It takes 20-30 minutes to get to the airport by taxi.
Original TextTranslated by Google
Response from Property: Thank you for your feedback! We’re pleased to hear that you enjoyed the spacious, bright, and clean rooms, as well as our convenient location close to the city center. It’s great to know that getting a taxi was easy and that the airport is just a 20-30 minute ride away. We look forward to welcoming you back soon!Best regards,The team at Ramada by Wyndham Astana
Rongruoshangfu
Standard Twin Room
Stayed in Jul 2024
Business travelers
35 review
4.7/5
Amazing
Posted on Jul 18, 2024
The hotel is generally good. I have stayed here several times on business trips, but the room is a bit small.
Original TextTranslated by Google
Response from Property: Thank you for your feedback! We're glad to hear that you've stayed with us several times during your business trips and that overall, you find the hotel to be good. We apologize for the smaller room size and appreciate your understanding. We look forward to welcoming you back again.Best regards,The team at Ramada by Wyndham Astana
Guest User
Standard Twin Room
Stayed in Jun 2024
Family
5 review
5.0/5
Outstanding
Posted on Aug 4, 2024
High cost performance, friendly front desk service, helping to book opera tickets and print tickets
Original TextTranslated by Google
Response from Property: Thank you for your kind words! We’re thrilled to hear that you found our hotel to be of great value and that our front desk team provided you with warm and helpful service, including assisting with opera tickets and printing your flight tickets. We look forward to welcoming you back!Best regards,The team at Ramada by Wyndham Astana
Guest User
Queen Room - Disability Access
Stayed in Dec 2023
Business travelers
80 review
5.0/5
Outstanding
Posted on Feb 20, 2024
The hotel is very good and ideal. It is a super luxurious hotel with a good location and a high-end and rich breakfast!
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for taking the time to share your positive feedback. We are delighted to hear that you found our hotel very nice and ideal. It's wonderful to know that you enjoyed our accommodations, convenient location, and the high-end, rich breakfast we offer.We appreciate your kind words and the recognition of our efforts to provide a top-notch experience. If your travels bring you back to the area, we would be honored to welcome you again at Ramada by Wyndham Astana.Best regards,The Team at Ramada by Wyndham Astana
Doudouba1977
Standard Twin Room
Stayed in Jul 2024
Business travelers
31 review
4.5/5
Great
Posted on Jul 14, 2024
An old hotel, opposite the Astana City Hall, with average facilities and good service
Original TextTranslated by Google
Response from Property: Thank you for your feedback! We're glad to hear that you found our service to be good and appreciated the hotel's location across from the Astana City Hall. We acknowledge that the hotel has a historic charm, and we're continually working on improving our facilities. We hope to have the opportunity to welcome you back in the future.Best regards,The team at Ramada by Wyndham Astana