Ibis Astana Reviews

Response from Property: Dear guest,We sincerely apologize for the inconvenience you experienced during your stay. It's disheartening to learn about the lack of air conditioning and Wi-Fi, and we understand how crucial these amenities are for a comfortable stay. Please know that we take your feedback seriously, and we are actively working to address these issues to enhance the overall guest experience.Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for an improved stay in the future.

Response from Property: Dear guest,We very much appreciate your comments regarding your stay at the ibis Astana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Response from Property: Dear guest,We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Response from Property: Dear guest,Thank you for taking the time to provide such detailed feedback about your experience with us. We appreciate your honesty and want to sincerely apologize for the inconveniences you encountered during your stay. It's disappointing to hear that aspects of our hotel did not meet your expectations, particularly regarding the size of the room, the amenities provided, and the functionality of certain features like the TV placement and work area.We value your feedback and will certainly take it into consideration as we strive to improve our accommodations and services. Rest assured, we will address the issues you mentioned, including the narrowness of the room, the lack of bottled water, and the challenges with the layout and functionality of the space.We're pleased to hear that our front desk staff provided helpful assistance and demonstrated a positive attitude throughout your interactions. Additionally, we apologize for the inconvenience caused by the clogged washbasin and are glad to hear that it was promptly addressed by our maintenance team.We're committed to ensuring that all of our guests have a comfortable and enjoyable stay, and we regret that we fell short of this goal during your visit. Your feedback is invaluable to us, and we will use it to make necessary improvements. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. If there's anything else we can do to assist you, please don't hesitate to reach out. Thank you again for sharing your feedback with us.

Response from Property: Dear guest, Thank you for your review and for highlighting the positive aspects of your stay such as cleanliness, helpful staff and breakfast. It is a pity that you are faced with the problem of creaking parquet floors and the inability to open the windows in your room. Your opinion is important to us and we will take it into account for further improvements. We hope that on your next visit we can provide you with a more enjoyable and comfortable stay experience. Thank you for your feedback!

Response from Property: Dear guest. Thank you for your positive feedback about your stay at our hotel! We are glad that you liked the location of the hotel, the cleanliness of the room, the comfortable bed and the quality service. Your satisfaction is our top priority. We hope to see you again at our hotel in the near future and will do our best to make your next stay even more enjoyable and comfortable. Thank you for choosing our hotel!

Response from Property: Dear guest, Thank you for your feedback! We are glad that the check-in process went smoothly and without problems, and that you were satisfied with the cleanliness and comfort of our standard room. Your opinion is very important to us and we always strive to provide the best possible service to our guests. We will be glad to see you again in our hotel!

Response from Property: Dear guest,Thank you for your feedback. While we appreciate the positive remarks about our service, we understand your concern about the absence of a gym and the high number of guests. Your comments are valuable to us, and we'll consider them for future improvements to better accommodate all our guests' needs. If there's anything specific we can assist you with during your stay, please let us know.

Response from Property: Dear guest,Thank you for sharing your feedback. We appreciate your comments, and we apologize for any inconveniences you experienced during your stay. We take your feedback seriously and will use it to address areas that need improvement.Concerning the issues with the washbasin and shower, we will investigate and ensure that maintenance is carried out promptly to resolve these issues. Regarding the room temperature, we will review our heating systems to ensure they are functioning correctly and providing sufficient warmth.We value your input and hope to have the opportunity to better serve you in the future. If you have any further details or if there's anything specific you'd like to address, please feel free to provide more information. Thank you for choosing our hotel, and we hope to welcome you back under improved circumstances.

Response from Property: Dear guest,Thank you for sharing your feedback. We appreciate your input about the room size and bed width. Understanding our guests' preferences and comfort is important to us.Your feedback is valuable, and it helps us improve the overall guest experience. If you have any further comments or if there's anything else you'd like to share, please feel free to let us know. We strive to make every guest's stay as comfortable as possible.

Response from Property: Dear guest,Thank you for highlighting the availability of smoking rooms as a convenient feature. We understand that having designated smoking rooms can be important for guests who smoke. If there's anything else you'd like to share about your experience or if you have any specific requests, please feel free to let us know. We aim to ensure a comfortable and enjoyable stay for all our guests.

Response from Property: Dear guest,Thank you for sharing your feedback. We're glad to hear that overall you find the hygiene satisfactory. However, we apologize for any inconvenience you experienced with the water supply. This is certainly something we take seriously, and we will look into it to ensure such issues are addressed promptly.As for the room size, we understand that preferences can vary. If there's anything specific you'd like us to know or if there are ways we can improve your stay, please feel free to provide more details. Your comfort and satisfaction are important to us, and we appreciate your valuable input.

Response from Property: Dear guest,It's great to hear that you had a positive experience! Your feedback about the service and the value for money is much appreciated. It's also nice to know that you found the waitstaff to be handsome and beautiful, adding to the overall positive impression. If you ever have more comments or if there's anything specific you'd like to share about your experience, feel free to let me know. We hope to have the pleasure of serving you again in the future!

Response from Property: Dear guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.