Rakuten STAY Atami

Rakuten STAY Atami Reviews

Rakuten STAY Atami

Wadahamaminami, 3-5, Atami City, Shizuoka Prefecture, 413-0023, JapanView Hotel Details
Rakuten STAY Atami
Rakuten STAY AtamiRakuten STAY AtamiRakuten STAY Atami
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Rakuten STAY Atami Guest Reviews

4.4/5
Very Good
66 review
Verified reviews
Location4.7
Amenities4.5
Service3.8
Cleanliness4.7
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All reviews(66)
Positive reviews(65)
Reviews with photos/video(29)
Awesome rooms(27)
Clean and tidy(16)
Nice sea view(11)
Convenient location(9)
Large rooms(6)
Relaxing hot springs(6)
Well designed(4)
Easy to get around(4)
Negative reviews(1)
Casey
Triple Room(No-pets Allowed/1off-site Parking)
Stayed in Nov 2024
Family
4 review
5.0/5
Outstanding
Posted on Jan 16, 2025
Best modern hotel that I ever stayed! The furnishing and space is excellent! Love the coffee making tools and process. Only down side is the parking is slight a walking distance away.
fungio
2 Double Beds Room(No-pets Allowed/1off-site Parking)
Stayed in Oct 2024
Family
9 review
4.2/5
Very Good
Posted on Oct 31, 2024
Room was nicely designed with a sofa corner and terrace. There was also a free drink corner and rooftop terrace. However, there was only indoor onsen and this is a self service hotel without any staff on site for reservation.
Jason Neil Togado
Bunk Bed Room(No-pets Allowed/1off-site Parking)
Stayed in Sep 2024
Travel with friends
1 review
2.0/5
Posted on Sep 27, 2024
No staff at the reception. All concerns and check in process will be done thru their online counters.
Guest User
2 Double Beds Room(No-pets Allowed/1off-site Parking)
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on May 28, 2024
We are very appreciative that there were enough space for the 3 of us to be comfortable. And for us to enjoy the view of Atami
6/8
iamstellan
Triple Room(No-pets Allowed/1off-site Parking)
Stayed in Oct 2024
Travel with friends
13 review
5.0/5
Outstanding
Posted on Jan 9, 2025
Newly opened hotel in the heart of Atami town. Recommend it as the room is very modern and clean. Spacious for Japanese hotel standards
Sarah
2 Double Beds Room(No-pets Allowed/1off-site Parking)
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 8, 2024
Although some people may feel that it’s a hassle to do online check-in without a ‘proper’ hotel front desk assistance, we didn’t have any issues. We could submit our personal details via our mobile phones anywhere anytime prior arriving. Then upon arriving, using the PIN sent to our emails, we could smoothly enter the entrance. At the lobby, there were tablets, for each guests to take their picture for verification to the information we had submitted beforehand. Then we were connected to a call centre which asked us some simple questions then it was done. We loved that there were free flow of hot & cold drinks, alcohol and non-alcohol, free flow chocolates/sweets/japanese nuts available. We were a group of 7, so we used the common space for our meals. The rooms were huge for Japan standards with a small sink, dining table attached. Each booking came with a car park lot. The car park is just a 2-3 minutes drive away and we just parked accordingly to our room number. I cannot be more pleased with my stay here and will definitely recommend friends to stay here.
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Guest User
Hollywood Twin Room(No-pets Allowed/1off-site Parking)
Stayed in May 2024
Couples
1 review
4.2/5
Very Good
Posted on May 16, 2024
Although location is not closed to station, the quiet and clean and new hotel …we feel very relax to stay there !
Jess
Bunk Bed Room(No-pets Allowed/1off-site Parking)
Stayed in Jun 2024
Family
2 review
5.0/5
Outstanding
Posted on Jun 20, 2024
Great location, large room, very good for family stay
KZKZ
2 Double Beds Room(No-pets Allowed/1off-site Parking)
Stayed in Dec 2024
Family
83 review
4.3/5
Very Good
Posted on Dec 28, 2024
The room is very clean and the facilities are very good. The hotel provides free soft drinks and alcoholic beverages, which is also very OK. There is a large bath on the lower floor, and the bubble bath can heal the fatigue of a day's journey👌
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KET YEE
Suite Room 92(No-pets Allowed/1off-site Parking)
Stayed in Dec 2024
Family
2 review
4.5/5
Great
Posted on Dec 24, 2024
We booked room 92 for the fireworks festival. I saw some comments saying that the check-in process was not user-friendly, but our experience was very good. We received an email from the hotel before check-in to upload our passports and register in advance. The email also clearly stated the password for the hotel entrance, and it was easy to check in on the laptop in the lobby. The parking lot was also clearly indicated. The kids were very happy to see the free drinks and snacks. We were even more excited when we stood on the terrace and watched the fireworks. Although the check-in fee was not cheap, aq thought it was worth it.
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Guest User
Bunk Bed Room(No-pets Allowed/1off-site Parking)
Stayed in Nov 2024
Family
2 review
5.0/5
Outstanding
Posted on Nov 23, 2024
Very good experience, the check-in process is relatively simple. The room is very clean, the overall facilities look very new, the room faces the sea, with large floor-to-ceiling windows, you can see the Atami Bay from a distance when you get up, very comfortable. The beverage bar on the first floor will be replenished in time, and there are actually staff to help solve any problems. The bathhouse on B1 is not crowded, and it is also very clean. It is very comfortable to take a bath after a day of fun. There is a rooftop on the top floor where you can lie on the net bed to watch the stars. There is even a party room, children's books and office cubicles on the second floor, which is really thoughtful.
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6/9
るあじぇ
Bunk Bed Room(No-pets Allowed/1off-site Parking)
Stayed in Sep 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Sep 11, 2024
We stayed with 6 people. There was a free drink bar in the lounge, and there was a large public bath and a coin laundry, so it was very convenient! The room was clean and we could go to the balcony while enjoying the ocean view. The rooftop space was also nice.
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KTcandy
Triple Room(No-pets Allowed/1off-site Parking)
Stayed in Jul 2024
Family
15 review
4.5/5
Great
Posted on Jul 30, 2024
The day before check-in, I received an email from the B&B, which provided the password to enter the lobby door. It is the same as the password lock of the room. As long as you fill in your personal information online before check-in, the video check-in will be smooth. The staff is simple Let me confirm with you, the parking lot and the room number are the same, and they are provided free of charge. The facilities are very good, but the bathhouse is very hot. There are many kinds of free drinks. It is only a 5-minute walk to Atami Ginza Shopping Street. There is a delicious tonkatsu restaurant nearby! Unfortunately, the TV remote control ran out of power on the second night. I walked to the lobby to ask for help from the staff, but they asked me to contact the landlord online. It was really inhumane!
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6/14
Guest User
Triple Room(No-pets Allowed/1off-site Parking)
Stayed in Aug 2024
Family
7 review
5.0/5
Outstanding
Posted on Sep 1, 2024
The room is new, clean and refreshing. The sea is outside the window🌊, and the scenery is pleasant. Free drinks make people happy🥳. Convenient transportation, the bus stop to Atami Station is right at the door. The hot spring bath is a modern standing shower plus hot spring bath, which is suitable for our habit of standing shower.
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Guest User
Triple Room(No-pets Allowed/1off-site Parking)
Stayed in Aug 2024
Family
45 review
5.0/5
Outstanding
Posted on Aug 24, 2024
Booked a 2-night stay. There is a bus on the left hand side of Atami Station. The taxi cost 1580 yen. The hotel/Ctrip customer service sent an email one day in advance (instructions in Japanese and English) that you can submit your passport photo page information online with your mobile phone. After entering with the password at 15:00, you still need to use an iPad to fill in the guest information and connect to the online customer service video call (there is Chinese customer service. We first got through the Japanese customer service, and then the Chinese customer service called back after hanging up. However, the Chinese customer service asked us to fill in the information first and then hung up before we finished filling in the information. When I called again, it was the English customer service. Communication Complete the check-in procedure smoothly). If the reservation is divided into two orders, you can ask Ctrip's Japanese customer service to help request the same room for two nights before departure (Ctrip's customer service was very responsible and called me back, and the hotel did arrange it this way). When checking in for the first night via video, provide the information of the second night's check-in so that the hotel's online customer service can operate the backend, so that you don't need to check out and check in again. If you catch up with the fireworks festival, the hotel will give you cushions in a special area, just take them to the scene. The hotel's rooftop has a good view. You will definitely not go to the scene to watch the fireworks, but there are fewer people and it is quieter. There are pros and cons. The bus station at the door will be late. The 11:17 bus did not come for some reason, so I can only postpone the next bus. I don't understand, but the 9:05 bus on the other day is still on time. There is a Maxvalu supermarket nearby, 7-11 diagonally opposite, and walking distance from Qiyun Pavilion. We walked back to the hotel after visiting the Kinomiya Shrine, and the navigation is convenient. In short, it is worth staying, but it is more difficult to book, and the experience is very good.
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