Relax Resort Hotel Reviews

The employees are very kind.

The room is okay, the environment is okay, and the dining experience is full of rituals, but the taste can only be said to be average to me. The area of ​​​​the bathhouse is really too small. It is so small that even two people can feel crowded if they go in. In addition, go to the hotel The road is indeed very challenging, and it should be very difficult in rainy and snowy weather.

The location of the hotel is not good, Ctrip missed the booking but the hotel still arranged a room upgrade.

Will come again next time

It’s a little distance from the station, because it’s an uphill ramp, so if you take the train, there’s no problem. The overall feeling is good, it’s so clean, and the attitude of the staff is good. I’m sorry for the western-style dinner, it’s like fine dining

Overall good

A very, very hospitable experience. Guests were made welcome immediately upon arrival, and through the stay with thoughtful touches. The food for the half board (Italian banquet, breakfast) was very enjoyable. Staff seemed genuinely interested in making our experience the best possible. Even the taxi ride up the crazy, narrow streets of Atami added to the experience. Very gaijin friendly.

I had been to Atami a few times and chose this hotel because it seems different from the more traditional types of onsen hotel. And I was drawn by their massage service. After 5 days' travelling to different onsens in Fukushima and Yamagata, I was looking forward to a quiet and relaxing stay in Atami while enjoying a good massage. The location of the hotel provides an excellent view from the hill top. This is a great plus. I did know I need to use a taxi from the station to reach the hotel. Yet it was a huge surprise to find a long pile of stairs to climb in order to enter the hotel. There is porter service to take my luggage when the taxi driver sounded the horn though. Before booking the hotel, as I was not familiar with it, I did go to their website to check every single details. When I found their description of the opening hours of the onsen a bit strange, I even wrote to them to ask questions. Yet I found they were not forthcoming in disclosing the not-so-favourable aspects of the hotel. I have mistakenly booked a room without a bath/shower. I in fact did not mind that much for I intended to use the public onsen. But such information should be given at the outset so that I could have a choice. There are positive aspects about this hotel though: - I did like the room, spacious and modern, and free drinks in the fridge. - The food quality of the restaurant was good and the service there was excellent. - The spa was really nice and the masseur was highly skilful. I spent nearly two hours there and it was a dream. All in all, if the management can take a closer look and address the negative aspects, this hotel could become a good destination for a relaxing and unique stay in Atami.