Polis Grand Hotel Reviews

I arrived at the hotel around 9 am and room was not ready. We kept our luggage at the hotel and were back around 5pm. After getting back the luggage, we proactively approached the receptionist for check-in. He checked my passport and asked me to show the hotel voucher. I was wondering the computer system should have our record after checking the passport. I haven’t been asked to show voucher with booking through Trip.com. I showed an electronic version in the phone but he gave me a card and asked sending it by email. I was tired after a day out and the receptionist set huddle to me. I was surprised but did it accordingly. His attitude was unacceptable. After receiving the room cards, I requested his name because no name tag was on his uniform. The next evening, I called from room requesting a bowl and plate. The same receptionist sent them in person and asked me why I needed his name. He said that he didn’t do anything wrong and why I recorded his name. I replied”if you didn’t do anything wrong, you don’t need to worry. You do not wear your name tag but others do and so I want to know who you are.” It is my first time to encounter such experience in the hotel.This staff is not professional and childish. This is an individual case and staff in the hotel as other staff are helpful and polite. I wish the hotel would give extra training and education to that young man. Thanks.

Pleasant stay in central Athens, only thing is the room we had faced an old run down building so not good to look at when going out onto your balcony. Although you can see the Acropolis in the distance! The room is clean and the bed very comfortable. Breakfast buffet is average and could be better. There is a roof top restaurant which the food we had was actually good and a good view of the acropolis.

The hotel is in a great location, almost in the center of the Acropolis, with convenient transportation. The front desk staff is also very professional. There is a bar on the top floor with a view of the Acropolis, and there is also a suite with a view of the Acropolis.

The location was good as it was close to the Parthenon and within walking distance to the nearest station, but the view from the room was so close to the building next door that I couldn't see the night view. That was the only disappointing part. It was great to be able to see the Parthenon and the night view from the rooftop. The room was clean and I stayed there for two days, and I was happy that they cleaned the room between days. He also spoke English, so he was kind enough to call me a taxi.