Hotels near Sweet Auburn, Atlanta

Unfortunately, due to this time of Covid, many establishments have suffered greatly in lots of areas. Having worked in the hotel industry for a number of years in the past, I know that service is nothing like it used to be. However, I expect better than the bare minimum from one of the top names in the industry. For starters, The Breakfast bar is a joke, and the attendant has attitude problems. Breakfast is supposed to run from 6:30 a.m. until 9:30 a.m. With a limited selection already, I think it's poor business to have empty chafing dishes that need replenishing, and the attendant is sitting in the computer printing area on her phone! Then when she finally comes to check on her station, it's clear that she feels WE are inconveniencing HER! She loudly announced there would be no more meat to go on the bar! Mind you, it wasn't even 8:00 a.m. yet! I have largely decided to go down to the the Waffle House on the corner for my breakfast for the duration of my stay. In addition to the problems with breakfast, this is supposed to be a ”No Smoking” area. There's been a strong odor of **** being smoked BOTH NIGHTS that I've been here. Security is in place in the evening, but I doubt they're even trying to monitor the property and goings on...I was trained by Marriott's best in the early 1970's, and know that both father and son would be sad to see what's become of their legacy. They both were very ”hands on” and proud of what their family had achieved...

After a long flight, we arrived at the Atlanta Airport at midnight. My family and I were too exhausted to make the drive to our next destination. I had a few IHG points and decided to use them at this hotel. I assumed the hotel would be average because of the location. I was ok with average because I was so exhausted. When we arrived, Keisha at the Front desk provided professional, upbeat, and kind service. The room was clean and the bed was comfortable. Upon checking out, I had a wonderful encounter with Dee at the Front desk. Again, I received phenomenal customer service. I will definitely add this hotel to list of places to stay.

great! Breakfast was delicious! great! Breakfast was delicious! great! Breakfast was delicious! great! Breakfast was delicious! great! Breakfast was delicious! great! Breakfast was delicious!

The hotel staff are so friendly that everyone they meet greets them and asks how they are. However, the breakfast menu is limited, so guests staying for a long time may get bored with breakfast. taste is good

We were supposed to stay for a week, but checked out after the first night. Upon arrival at 5p (check in starts at 4p), we found a lobby full of waiting guests and were told that rooms were not ready yet. 2 hours later, we were finally checked in - at 7pm! The lobby still had at least 4 more families still waiting. The staff offered a measly ”sorry for the wait” but that was about it. No one was offered water or anything to drink, nothing to eat, etc while we waited for hours. In fact, one of the staff began complaining to her co-worker that she was going to quit the evening shift because she's tired of the guests being impatient and not understanding. Like WE were the problem. Hilton members who had used the app to check in were no exception. Still had to wait like everyone else. And nothing offered as compensation. When we finally did get to our room, it was pretty bad. The hotel is old and outdated, with stained carpet throughout the hallways, chipped furniture, dirty A/C units and gross bathrooms. Our room had a very strong, pungent smell of pinesol, lysol, and mold/mildew. It was so strong that both of us in the room got headaches after about an hour. Mine turned into a migraine. By morning, I was also stuffy and congested, mist likely from the mold they are obviously trying to mask with this disinfectant smell. Because we got into our room so late and many hotels in the area were unavailable, we stayed this first night but I had already booked another hotel for the rest of the week and we left by 7am. I went to the front desk to check out but no one was there & we had somewhere to be in the morning so I couldn't wait around. I decided I'd check out on the app and we left. The app wouldn't allow the check out since we were leaving 6 days early, so I tried calling the front desk. It went to voicemail so I left a message with my name, room number and the reasons we were checking out. I called 2 additional times that morning, both went to voicemail. After not hearing from anyone, I began dealing with Hilton customer service. It took Hilton 2 additional DAYS to reach someone and after leaving on Sunday, I finally received a receipt on Tuesday evening showing I had checked out 2 days prior. Still never heard from a live person from the hotel. This was an awful experience. We were there for 12 hours and were miserable every second of it. Do yourself a favor and avoid this place at all costs.

We took our 9 year old to his first two Braves games and stayed at this hotel for 4 days. We had never stayed here before, but a relative recommended the hotel. The room was clean and smelled nice. I always check the sheets and pillows. The only negative was the white thin coverlet looked pretty on top, but was covered in paint smudges or marker of some kind on the underside. We just removed it and set it to the side. The staff, for the most part, was incredibly nice and very helpful. Crystal and Marianna at the front desk were absolutely wonderful! Warm smiles and very helpful with any questions. The breakfast each day was great! The woman serving was all smiles and kept everything well stocked. Our housekeeper was super friendly and traded our towels and washcloths as well as replenished our toilet tissue and in room coffee. The only major negative to our trip was the night counter employee, Josh. He had a terrible attitude and was disrespectful and rude. Not just to us. We observed his bad attitude on our second night and experienced it ourselves on our last night. Out of respect for my son, I waited until he was comfortably back in our room before I returned to the lobby to get Josh’s name. We had been very nice and friendly when we originally entered the lobby and even asked Josh several questions about his day. He ignored us completely, and we were standing directly in front of him at the counter trying to pay for some drinks. When he returned our change he set it down behind the plastic barrier and then ignored us. We couldn’t get hold of it and asked if he could push it forward. He continued to ignore us as if we weren’t there. Keep in mind we were literally standing across the counter from him at the check in desk. My wife ended up pushing on the plastic barrier until it touched the register so she could slide the dollars out. The entire time he ignored us, even as we were asking him to please slide the money under the plastic. In an effort to avoid a conflict in front of my son we simply said, “Well then. I guess have a good night.” He still didn’t respond…. When I returned to the lobby, his excuse was, “..I have had to deal with these baseball people all week.” I was wearing a Braves shirt…. There was more with Josh, but I have made my point. So, to wrap it up, Josh is a terrible front desk representative for this hotel and needs to be moved where he has no guest contact. The rest of the staff and management are great!

Good hotel

Nice new hotel. Very clean breakfast was ok.Great location lots of food and shopping centers.