Top 5-Star Hotels in Atlantic City

This time I was upset, because we outdoor hot tub & pool was closed, I guess it's because of cold weather, but indoor pool was also so cold that not only water temperature but was its room also so cold.

My wife and I researched most of the hotels in the area finally deciding on the Borgato. The visit started off by trying to valet my car at the Water Club; was told that because my car was a Tesla I should go to the other side. Cool, no problem. Check in was simple, used the app. Stopped at the desk anyway, asked about getting a suite for the weekend. The person called her supervisor who directed her to tell us that our visit was too long. My guess is that charging me $50 more for three nights wasn’t enough money when compared to what they could charge someone for one night. Whatever, I should’ve booked a suite in the first place. They were able to “upgrade” the room - but the hotel didn’t seem too busy so it I’m sure it wasn’t too big of an issue. The food selection was okay, the first night we ate at the food court which was hidden. Average cheesesteak, nothing to write home about. The next morning we are at Bread and Butter. We stood at the line entrance and weren’t greeted, so we moved to the other end where three associates were conversing. Two of which retreated to the back and the third moved to were originally stood.I ordered French Toast, it was okay. Clearly microwaved, which I wouldn’t have expected. My wife ordered egg sandwich that was also frozen and served on a burnt bagel. The tables were crowded and limited. The dealers had no personality, rarely interacted with the guests. A moved an empty bottle to the side of one of the tables - a pit boss asked if why I couldn’t put it in the garbage. That night we ate a Oldholme Stead Steakhouse. The only special was an A5 Waygu Steak, I was told it was the best steak they had. The steak had no sear and not cooked to my liking; I ate it because I had a hard time sending back a $200 steak. Again, we were met with service that was inattentive.We returned to the tables but due to the lack of additional staff to accommodate, the few extra tables were slammed. I waited on the sidelines for about 45 minutes to eventual open.The next morning we ate at the Metropolitan. Walked in and was met with a, “Two!?”. We sat and ordered after about 10 minutes. The food eventually arrived 35-40 minutes later, the quality was about the same as the morning before. However, this time part of my order was missing. When I asked where it was, I was met with “you still want it?”. Granted it was just sausage, but I ordered it. Instead of offering an apology at any point, I was given two cold *****s of bacon.

The actual resort fee charged was more than what was quoted on trip.com they also do not take reward cards if booked through 3rd party which is ridiculous.

My employer prepaid for my trip and I received the confirmation email from the hotel. I had a 4pm check in time. I arrived at 5:45pmand the check in line was huge, but hey cool they have check-in kiosks. I enter my info and all looks good. I get. A message pops up that says my rooms not ready yet and to leave an email and I'd be notified when it's ready. I dropped off my luggage in a friend's room since I was there for business and had a meeting. Around 9:30 I went back to check the kiosk since I never got an email and after 30 mins in line they told me the kiosks are too dumb to reassign rooms. He proceeds to ask for my credit card (typical at hotels to guarantee you don't have any extra incidentals charged to the room) and I leave to my room finally at 10pm. I get to a room that reeled of ****, there were ashes on the bed spread and a wash cloth by the room door on the floor. The carpet was dirty and I found clumps of hair on the bathroom floor. Really nice. I then find out they charged me for the room even though it was prepaid by my employer. They charged over 50 people in my group even though the state prepaid it. After 3 days it's still not fixed even though a manager said they were taking care of it. During my visit they never came to freshen the sheets/towels. Even after I complained to the front desk about how dirty the room was. I was told come to front desk and they'd switch room but that also meant carrying my stuff back downstairs and waiting in line. At that rate I was charged for a room for a day for a shopping 2 hours of access to a dirty room. I feel like that day should have been comped. I will never stay there again. UPDATE: They finally refunded the room charges to my bank on Thursday after thie was being addressed in Monday.

The room needed vacuuming when we first got there also one of the bellboy men he was very rude to us very rude to my husband and I he was very dismissive did not acknowledge us, and I did not appreciate that everybody else was very friendly, cordial and kind but the room was the crumbs on the floor when we entered into the room

On the surface, Golden Nugget is a solid choice. Rooms are nicely sized, pool area is great, tons of restaurants and generally a good vibe. However, service is severely lacking. The front desk is a complete disaster. I had added an extra night last minute for the two rooms I had reserved, and it was booked as a separate reservation. I called ahead and was assured it wasn't an issue. When I arrived, the agents were extremely pleasant and also told us there was no issue and we were good to go. Come to find out when I was in the middle of working the next day with my do not disturb sign on, this wasn't the case. Housekeeping barged in and said I was supposed to check out. Funny enough, they never came back the next two days to clean the room. I called the front desk and got a completely rude and different tune than the night before. They had me booked in an entirely different room. They managed to fix that, but myself and my travel companions had to go back down to recheck in and get new keys. They had to leave the pool and I had to stop working while I was trying to wrap up so I could enjoy my vacation, to go fix this error. Had this been communicated at check in, I would have handled it first thing in the morning. Sean at the front desk was, at least, apologetic and gave us a few drink vouchers. I would have been happy if everything was resolved. I thought we were done with the problems at this point, but it didn't stop there. The next day when we went to the pool, my friend who went with me to check back in, wasn't on her room so they wouldn't let her in, even though I witnessed her give her name. We had to leave and go down to the desk to get her added. I then find out that my room was blocked from room charges when I tried to order drinks at the pool, even though they had run my card, and I have the $100 hold on my amex to prove it. A little while later, my husband complained to the front desk when he couldn't charge a few coffees, they assured him he shouldn't have this problem and it was fixed. He went back down, and the workers had to call the front desk to confirm, and they said he was authorized (and it was on my bill). Later on, I called for room service and ran into the same issue. I called the front desk to complain and they told me my card was declined (it wasn't) and I needed to come down to run the card at 11 pm, yet again. I told them I had cash, and I was simply letting them know how many issues I had. They said they were sorry, but it was somehow my fault that the card wasn't run. I've never checked into a hotel where my card wasn't in file. They don't even let you check in without a hold. To wrap up the experience, when I addressed the issue with the woman checking me out since I didn't know how I could have charges since I was blocked from adding any to my room, she saw there was a credit card listed that wasn't mine. I gave her my card to show her it didn't match, and to settle the bill. She brought out the hotel

We spent 5 days 4 nights in this hotel Rooms view sea newly renovated, at the 40th floor It was fantastic. Everything is modern. Very well isolated for noise. VERY clean. Closed swimming pool, renovation. Only 3 restaurants, extremely expensive $ This hotel is very well located on the Boardwalk. Ideal for couples. For the ******, very little machines, unlike neighbouring hotels. The only hik at this hotel is: No smile of employees! Small sensation of ... disturb them, except for doors and room women.

The sea view room has a view of the sea. The hotel is owned by a Japanese internet celebrity restaurant in New York. The ingredients are high-end and simple, and there are marble bathrooms. There are also disposable slippers in the room, which is available in high-end hotels. The coffee inside is made with very good coffee beans, and there are two Japanese chocolates, which are LAX brand. Check-in is in a specific room, and tea is also available.

We had a Family Reunion at the Claridge Hotel this July 2022. The location was in the center of everything. This luxury hotel was clean, comfortable, quiet and had good service with wonderful restaurants, views of the ocean from the rooms and rooftop , exercise room, pool and arcade. Something for everyone to do and enjoy. The rooms were clean and check in was quick and easy. Shari Buyse helped us plan a detailed, elegant, fun filled 3 day event. Shari assisted in planning every detail and was always available to review any questions we had. She was helpful during the event to ensure everything went accordingly. She ensured the food was perfect, as well as, accommodated the guests with dietary restrictions. Shari helped our vision of the event to come true. All feedback from our reunion guests was that it was the best reunion ever and it was unforgettable. They commented that the food was perfect, event space and hotel was memorable, and the views were beautiful. Our guests were amazed.

The hotel had several amenities such as a workout room, spa services, rooftop pool, Several restaurants both upscale and a food court on site. A ****** with several new slot machines and plenty of tables. Right next door to Hard Rock and right on the boardwalk to the Atlantic City Beach. Traveled during the air show which was a pleasant surprise. Would definitely stay here again.