Best Hotels near Auburn Plaza Shopping Center, Auburn

This place is starting to show its age after a renovation a few years back. We recently stayed in room 109, and had multiple issues. The bi-fold door on the closet was off its track. I tried to fix it myself, but was not able to get it put back in place. The bathroom vent fan did not work. The tub drained slow to the point you stand in a few inches of water while taking a shower. The shower floor was extremely slippery, which was surprising to us given that this room is set up for accessible visitors. The bathroom door squeaked pretty loudly when you moved it. The room smelled vaguely of cigarette smoke, surprising for a 100% smoke-free building, but customers smoke just outside the entry doors and thus the smoke seeps in. I was not able to use the WiFi in our room as my laptop warned that it wasn't secure and wasn't safe - not usually a problem at other hotels. My phone connected fine, but I decided to just use 4G as it was faster and more secure. When we checked in, the desk staff was wearing a mask, but when we checked out, the young woman at the front desk had no mask on, despite signs all over the lobby stating masks were required. May not be the fault of the hotel, but the clientele this place attracts is starting to go downhill. Too bad, because the location for this place is pretty convenient and it has good parking.

Hello my name is Jonathan my wife and I checked in to Marriott Auburn Massachusetts under emergency circumstances where I could not find either a handicapped apartment or home to lease for my wife and myself we paid all the pocket over a 9-month period over $32,000 from the day we checked in I was not sure how long we were going to be there because that depended upon us finding housing for my wife who has mobility difficulties upon checking in I asked the hotel about the Marriott points that would entire the last two a free night over 9 months I gave them $32,000 and never received even one free night upon talking with another couple who was staying there for a similar situation they had only been there a little over 3 months and when they told me they had received 15 free nights or more at that point I went in to speak with the manager it ended up where we were evicted after giving them over $32,000 and never even receiving one free night the other couple who the gentleman was a black man and his fiance who was pregnant with wife were also forced out of the hotel by the hotel in local police which was a fracture of their civil rights as a couple legally the police did not have the authority to remove them nevertheless they did the state police did not defend this couple nor the local police could never get a complaint into corporate they just did not seem to care I am writing this review to let you know that I would never recommend Marriott for anything the manager of that particular hotel treated both me and my wife and that of a couple in a way that should be criminal

I would give this hotel a 5 star rating based on Carmen's welcome and service at the front desk alone. We booked a king suite, last minute booking and hotel was quite full. Room had all the appearances of a post covid hotel room. Armoire, not a closet; wall mounted toiletries (dove shampoo, conditioner and body wash), no hand soap, no lotion or kleenex. In fairness. I didn't ask the desk although they do offer this option.Excellent wifi, iron, ironing board, microwave and fridge in our room. Small exercise room open but not ”spa” area. Breakfast starts at 7 and behind closed doors so dont go early. Usual offerings but fresh and plentiful. Coffee station outside which you can access before 7. When ou exit the hotel, walk down the ”hill” turn right and walk on the sidewalk under the overpass you'll find Bentley's Pub. Nice walking distance (5 minutes) , great service and generous, wholesome food.

I had to postpone my review to put aside the emotions of the weekend. After arriving at the hotel late in the evening following my husbands brothers funeral and service. Finding no parking, we were told by reception to use a handicap spot. We had stayed at this Courtyard years ago and chose it knowing it had been newly renovated. The hotel lobby was inviting and modern decor filled the lobby. We checked in and went to our 4th floor room. Ready to go to sleep as soon as we could, we found there was no soap to get washed up. Then pulled back the covers to find that our bed was missing sheets. 3 -4 calls later, after the wrong size sheets were delivered twice, we finally got soap and the correct sheets. We had to make our own bed at 11:30pm. Then found a tick in the sheets. The next morning we made coffee… well, 1 cup. The coffee pot stopped working after the first cup was made. It seemed to have over heated. I skipped the shower after my husband reported finding hair wrapped around the shampoo dispenser. This hotel needs some quality control.

I recently (April 9th) spent one night at the Hampton Inn Boston/Marlborough. I have stayed there before. It is everything that you would expect from a Hampton Inn. It is conveniently located, is clean & well maintained, offers an standard but ample breakfast bar. So why is this a difficult review to write? On the morning that I was checking out -- but well before actual checkout time -- Housekeeping knocked on my door. They knocked DESPITE THE FACT that I had the ”Do Not Disturb” sign on the door. To my way of thinking, this is inexcusable. I was awake & had been down to breakfast, but the housekeeper had no way of knowing that. I couldn't just as easily been sleeping in before checking out. I stopped at the front desk on my out to inform them (1) I will NEVER stay at this property again, and (2) I will NEVER recommend this property to anyone. In fairness, the young lady on duty was very apologetic & it isn't her fault. She said they'd address the issue ... which may help the next guest, but it certainly won't help me. Ever.

My only issue was the insane and erratic behavior of the overnight manager named, Todd. We were in town this past weekend for a hockey tournament in which we had downtime and late night games. The one evening I notice my 14yr and his two friends being spoken too by this adult male. When I ask what was going on, he says they can't be running around the hotel which they weren't doing, and he tell me he is going to call the police if they don't go back to their rooms which I laughed at. This person never identified himself until I asked him who he was. He then tells me he is the manager and his name which was Todd. I take my kid to our room which ended the night. I find out the next day other parents experiences the same thing only to find out one parents child had taken property taken from them which a father had to take their property back from Todd. I let the front desk know of this interaction and how angry I was the next morning when checking out, only to find out this Todd person is leaving this property on Wednesday. I guessing he didn't care what his behavior caused since he is on his way out. Hotel was clean and the front desk was nice.

I had a credit card confirmed reservation for myself, husband and three young grand kids. Upon arrival, I was told my room was given away because there was a problem with my credit card and they didn’t have a number to contact me. My American Express confirmed my reservation and my phone number was listed right under that. The guy said I was one of many they sent away Friday night… my grand kids were so sad and disappointed as they were excited to go for a swim. When I expressed that, the guy said, our pool is being remodeled right now. I asked why that wasn’t on the description. Note; my reservation was for $619. For two nights. On line looks cheaper. Not only did they completely disappoint three little girls but they made a big mistake!!

I have stayed in at least 20 residence inn’s along with several Hampton Inn Homewood suites courtyard in Fairfield inn I am a diamond Hilton member and a gold Marriott member. Yes residence inn would not deliver extra sheets and blanket for the pull out sofa which was unmade they did not have extra pillows besides the two pillows on the king bed. We had to go to the lobby to get the bedding. Room had no USB ports anywhere. The oatmeal at breakfast was terrible very watered down although the second morning it was better they had no salt and pepper the first morning and when I asked for some they brought one package of salt to the table for three adults they did not bring any pepper the milk was a gallon of 1% or a gallon of skim milk I think the book “big big fat lie is“ is correct so I want whole milk if you want one percent or 2% you can mix that with skim. The next day they served only skim milk and 1% hard to make high fat content with that which is healthier for you arteries and your diabetes. I am a physician who stays up-to-date not somebody who believes in the big fat lie from General Mills in the American Heart Association from the 1960s. The second morning they had one grinder of salt and pepper instead of individual packages. It did not produce fine graded salt and was not a sanitary is the individual packages. So overall it is still a residence inn and in my opinion better than a lot of other hotels but because of service I would have to read it worse one of the worse places I have stayed in out of the ones mentioned. And a double the price it is far worse than “Americas best value hotel“ a new chain that I haven’t yet found in the east

Great service. Cleanliness in lobby and hallways are great. In the suit however, I had to change the sheets myself because of stains and hair. Also had to wipe the walls in shower due to brown smudges. Otherwnice place to stay

The Hotel is was good and clean, about 40 minutes to Boston and 25 to Worcester. Rooms are average with nicely updated bathrooms. The restaurant leaves a LOT to be desired, buffets are sp**** and weird. The hot tub has been broken for a year, seriously? The beds are tiny, not even full size if you ask me. Pool was warm but the pool area was cold so it was uncomfortable. It's a good place to stay a night or two but not more than that. FYI, if 4 people check in there should be 4 bath towels in the room. They should also be given the same number of water bottles as cookies. Very cheap to give less water than cookies.