Main Stay Suites Hotels in Auburn Hills

I am a recent amputee. Upon losing my leg, I lost my home due to insurance regulations. I checked into the ESA -- Auburn Hills. Paul and his staff havebeen wonderful to me ever since my arrival. They have taken out trash and moved things that needed to be moved. They fulfill my every request. When I first got here, there was a lot of noise and dogs. But now, the carpets hav been cleaned and are freshened daily. EVERYTHING is sanitized regularly. If I were to have a complaint, it would be that the internet is HORRIBLE!!!! That is not the fault of the staff, but of ESA Corporate. I could write a letter, put it in an envelope and mail it and have it get to the recipient faster than the internet at this hotel. This place is entirely too expensive for crappy internet. Even if you pay the additional fee $31/month, it is very VERY slow if it comes on at all. I have spoken with corporate, who says it is a third party vendor and they are working on the issue. Again, I have been here since August. How long could it possibly take to figure out why I have no internet when the room next door has FULL signal. I like this hotel and I like the people that work here. I hate the internet and I think it is a shame for THAT to be the reason I am disatisfied with my greater than four month stay here......

I am writing to share a positive experience I had with one of your staff members, Mark Sawdon. Upon departure from the hotel on August 4th, I mistakenly left behind a bag of clothes. When I called the hotel, I spoke with Mark and advised I may have left it in the room. Late that afternoon, Mark called me back to let me know that he checked the room but did not find it. I asked him to check the other rooms we had reserved as well, and the bag was not in either of the other rooms. Mark mentioned housekeeping sometimes takes left items and leaves them on their carts, returning them to lost and found the next day. Mark did not wait for the team to arrive in the morning, he went and checked each cart, and called me back again advising the bag was not there. There was a terrible rainstorm the night of our stay. It continued to rain hard as we were leaving the hotel the next morning. We had to move the car from where we started to load our luggage because there was a considerable amount of mud between the sidewalk and our parking spot, due to the construction. Spit balling, I called Mark back to let him know it was possible we left the bag outside on the sidewalk. He advised it had continued to rain and agreed to walk the perimeter of the property to look for it. He also said in a final effort he would check the dumpster; in the event someone had thrown it away. Mark called me back about an hour later to tell me that he found my bag on the sidewalk. It was full of water, so my clothes were soaking wet and dirty. There was a shirt in the bag that has significant sentimental value. Its almost 50 years old and is one of my favorite party shirts. I live out of state and was not planning to be back in Auburn Hills anytime soon, so I offered to give him my credit card info, hoping he could ship it to me. Mark said he would wash and dry my dirty wet clothes and then reach out to discuss shipping. He said that if he could not use the hotel facilities to wash them, he would take them home to do it. He went as far as to inquire about washing instructions, which was key because the sentimental shirt is rayon and can’t be dried. Within a few days, I received a Fedex box with all my clean and dry clothes and shoes. Most people would have given up or blown me off after checking the room. Most people would have avoided my calls. Most people would have never agreed to check outside the hotel and the dumpster. Most people would not have been timely in calling/emailing me with updates. Mark Sawdon is a special soul. I can only believe the universe wanted me to have my shirt back and connected me with Mark to make it happen. I am grateful my path has crossed with his. It is people like Mark who possess dedication to service, empathy and kindness that differentiate themselves from others in the service industry. You cannot train people to become Mark Sawdon’s. The next time I am within 100 miles of Auburn Hills, I will make a point of meeting him in person.

The breakfast is very good, you can make PIE, oatmeal. The location is close to the outlets, you can buy and buy at any time, recommend it!

This is my favorite hotel. I stay at Sonesta in every city I go. Always clean, always so comfortable. I would recommend it to everyone. For business, pleasure, or just to get away, Sonesta is the best choice for all of your travel needs

We booked 2 rooms from 5/14-5/18. The ads show a beautiful outdoor pool. It was not. The pool was left sadly untended and slime green. They claim the pool is closed due to COVID. Nowhere on the Choice site does it say the pool is closed. They just use the lame disclaimer that some services may be unavailable due to COVID. However, no other COVID protocols were observed by staff. No masks. Cutlery in breakfast area was crammed in holders so that people would have to touch the ”eating” ends instead of just the handles to get the plasticware. The breakfast was the same every morning. The rooms were showing their age. The tub had been repainted and the paint was peeling off. There was mildew in the tub around the spout and at the caulk joints. There were only 3 towels for a 2 queen bed room. No spare TP. Our last night there was no hot water in the evening or the next morning.

My wife and I booked this hotel a few months back, based on some good reviews, but we didn’t quite have that same experience… We originally asked for a top floor room, but the guy gave us a lower room. But once we reminded him of that, he changed it. He seemed very nice. We asked for a luggage cart, and he said it must be missing or left on a floor, but we looked on all floors and didn’t see any cart… had to use our small cart in the van. The first room he sent us to had NO pillows, and the floor was not vacuumed. Went back down, (very long hall), with our luggage and got another room. This new room seemed to have the carpet vacuumed but when Jan looked for her dropped ear ring, she had to look under the bed, and it was not vacuumed just under the skirt and also not vacuumed behind the bed, where you stand up against the wall. The carpet has stains. Fairly nice bathroom but the fan in bathroom doesn’t work, and the walls are fairly dirty. But the sink, toilet and shower look recently replaced. Good darkening curtains, but they don’t come completely closed, had to use a clothespin that we had. Their online page says there is a “furnished” kitchen, but it is just 2 burners, full size frig, small microwave and small sink. NO utensils whatsoever, no pan or pot, all cabinets are empty, why even have a stove with nothing to cook with. Also no coffee maker or toaster, nothing. And no breakfast or coffee at front office. There is a nice desk area for laptop, etc, but one of the office chairs were so soiled, that we had a towel on it, before we sat on it. The hallway is also not vacuumed… lots of debris along the hall, and the carpet is very dark from shoe dirt, coming out of the elevator. Heater works well, although the room kept getting warm on its own, so we had to have AC on all night, but no biggy. I heard it was bought by new owners 2 months before, but they could at least vacuum and put a few items in their “furnished” kitchen area. The price is good, but we would not come here again.

房間兩天打掃一遍………另外就是早餐確實是一言難盡，對麪有家麥當勞，建議還是去吃麥當勞吧，房間內部還不錯，有一說一，很乾凈

I received a call from Staybridge Suites @ Auburn Hills, MI at 6am today and was told our reserved room we are supposed to check in today is not available due to maintenance issues. Panicking with disbelief, I searched for different hotels and called Marriott Towne Place Suites at Auburn Hills. Andy has taken care of our room needs for a 6 night stay with professionalism, courtesy and empathy. He clearly cares about the needs of hotel guests and assures me that we do not have to worry. Such a relief on the way to the airport with Andy’s superb customer service.

The facilities in the store are quite complete, but there are no toothbrushes, toothpaste and slippers in the hotel in the United States. There is breakfast in the store, which is not bad. It is not to change bedding when cleaning the hygiene.