Auburn Hills Hotels with Airport pickup service

The breakfast is very good, you can make PIE, oatmeal. The location is close to the outlets, you can buy and buy at any time, recommend it!

Water pressure good hot water..room ok after I lysoled and air freshner in room sprayed hall musty smell..no room service while there not even cllean towels had to ask. Sack breakfast not what was advertised take what you get a muffin,apple,granola bar and water. Very sad will not stay again!

We booked 2 rooms from 5/14-5/18. The ads show a beautiful outdoor pool. It was not. The pool was left sadly untended and slime green. They claim the pool is closed due to COVID. Nowhere on the Choice site does it say the pool is closed. They just use the lame disclaimer that some services may be unavailable due to COVID. However, no other COVID protocols were observed by staff. No masks. Cutlery in breakfast area was crammed in holders so that people would have to touch the ”eating” ends instead of just the handles to get the plasticware. The breakfast was the same every morning. The rooms were showing their age. The tub had been repainted and the paint was peeling off. There was mildew in the tub around the spout and at the caulk joints. There were only 3 towels for a 2 queen bed room. No spare TP. Our last night there was no hot water in the evening or the next morning.

My wife and I stayed here the night of our wedding. Just needed a place to stay that WASN'T our house. We also had a block here with several people staying. This is important later. This review is for our stay as well as issues I had to handle for my guests in my block. We booked a 1-king room. The good: - Room and hotel was clean, from what we could tell. - Shower had decent pressure and temperature - Bed was comfortable, if a bit over firm. - The morning/daytime staff was excellent. The bad: - I selected a king room on the booking page, but somehow the system put us in a 2-bed room. - The AC unit was disconnected from the wall thermostat, had to operate via the AC unit itself, Group booking issues: I had several people trying to book rooms in my block. While a couple were successful, I had three that had various issues that caused me to have to physically go to the property to remedy. Issues included: - Rate on block page not being correct (despite signed contract and being told repeatedly it was fixed) - Night staff training had not been done, resulting in guests being told they could not be given a confirmation number, could not add hilton honors account, could not provide any sort of proof of booking. - Night ”manager”, due to either incompetence and/or lack of training, not only didn't book rooms for guests, but modified the properties of the group block itself, so it was no longer under the correct name and more. - Night staff (Night ”Manager” specifically) was extremely rude when I called to try to assist some of my guests with booking. - I found out when I went up there the next day to speak to management that the night ”manager” didn't know the group booking system (it was in place for just over a month) and had changed the name and details of the group itself, never made a booking for my guests, and everything had to be fixed and reservations made. The hotel might be a fine place to stay for an individual reservation, but I would stay away when it comes to blocks.

I received a call from Staybridge Suites @ Auburn Hills, MI at 6am today and was told our reserved room we are supposed to check in today is not available due to maintenance issues. Panicking with disbelief, I searched for different hotels and called Marriott Towne Place Suites at Auburn Hills. Andy has taken care of our room needs for a 6 night stay with professionalism, courtesy and empathy. He clearly cares about the needs of hotel guests and assures me that we do not have to worry. Such a relief on the way to the airport with Andy’s superb customer service.

I am a recent amputee. Upon losing my leg, I lost my home due to insurance regulations. I checked into the ESA -- Auburn Hills. Paul and his staff havebeen wonderful to me ever since my arrival. They have taken out trash and moved things that needed to be moved. They fulfill my every request. When I first got here, there was a lot of noise and dogs. But now, the carpets hav been cleaned and are freshened daily. EVERYTHING is sanitized regularly. If I were to have a complaint, it would be that the internet is HORRIBLE!!!! That is not the fault of the staff, but of ESA Corporate. I could write a letter, put it in an envelope and mail it and have it get to the recipient faster than the internet at this hotel. This place is entirely too expensive for crappy internet. Even if you pay the additional fee $31/month, it is very VERY slow if it comes on at all. I have spoken with corporate, who says it is a third party vendor and they are working on the issue. Again, I have been here since August. How long could it possibly take to figure out why I have no internet when the room next door has FULL signal. I like this hotel and I like the people that work here. I hate the internet and I think it is a shame for THAT to be the reason I am disatisfied with my greater than four month stay here......

This is my favorite hotel. I stay at Sonesta in every city I go. Always clean, always so comfortable. I would recommend it to everyone. For business, pleasure, or just to get away, Sonesta is the best choice for all of your travel needs

房間兩天打掃一遍………另外就是早餐確實是一言難盡，對麪有家麥當勞，建議還是去吃麥當勞吧，房間內部還不錯，有一說一，很乾凈

Very clean, comfortable hotel in a great location (Great Lakes Crossing outlet mall) right off I75. Nice hot breakfast (fresh waffles!). Friendly helpful staff. Clean room & lobby & halls. Comfortable bed and bedding. Had our two standard poodles with us - easy to stay with them in this hotel.

I stayed here in September and December 2021 due to power outages at my home. These were my first two stays at this property since it had changed over from a Hawthorn Suites to MainStay Suites. The staff were very friendly and helpful--especially Serena at the front desk! She was very helpful, professional and fun to talk to. The rooms are still identical to how they looked when the property was a Hawthorn Suites, which really is not an issue because everything is still in pretty good shape and the beds are comfortable. Just a reminder for housekeeping to follow through with cleaning everything, as there were still leftover crumbs in the kitchen. Other than that, the room was clean and spacious. My room--329--was pretty quiet despite being close to the elevator. Since it is a corner room, I had no one next to me which was nice. My other room for the SEP 2021 stay was 317, and it was also very nice. Although I am a bit bummed it is no longer a Hawthorn Suites and does not offer the same amenities, it is still a reliable and comfortable place to stay in Auburn Hills, and I know I will return someday.