Hotels near Awnings Plus, Auckland

On March 13 to March 15, I stayed at the Intercontinental Auckland. My first night at that hotel was probably the worst of any hotel stay in my life. We arrived at 930AM from international flight from the US. The hotel did not have a room ready, which was understandable. There actually were rooms ready, but the front desk did not want to assign an upgrade. The bell hop held our bags and was to place our bags into the assigned room. We come back at 515PM, get the room keys. We go to the room and we cannot enter the room because the security flapper was closed. We go back to the front desk. The assistant manager goes up with us to the room. Of course, he cannot open the door. We are told to go to dinner, and the hotel would cover half of dinner. At 630PM, we are given another room, and told that dinner would all be comped. We wait in the new room for 4 more hours. Just after 1020PM, a bellhop brought us our bags. We waited 5 hours for our bags. We were tired after a 16-hour flight. We needed our meds and our CPAP machine. During this period there were numerous conversations of we’re doing the best we can. Hogwash! I spoke to the assistant manager at our room’s door at approximately 730PM. I told him he needed to drill the locks on the interconnecting doors. Because you see, our room was identical to the previous room. We only reserved one room. The assigned rooms had interconnecting doors. We suspect that the person who put our bags into the first room, exited from the other room after closing the shared doors. That person never checked our room’s security flapper. Comping our dinner, did nothing for the situation. The hotel should have put us in the nicest suite available. As that would have been the best service recovery! I know they were available, because I checked the IHG app. Instead, we get verbal apologies that never addressed our needs!!! Hello, we could have had a medical emergency, and this hotel plays with keys? There was no formal apology from the general manager, who never seemed to get involved. The comedy of errors and lack of empathy was astounding. At one point, I felt that the hotel was insinuating that somehow, we did this! Like really, how is that possible? The actual hotel is very nice. The room was very clean and the bed comfortable. The location cannot be beat if one is leaving on a cruise from Auckland. BUT, we would never stay at this hotel again! The actual operation of the hotel is very poor for a 5-star property. There is no good reason for what happened to us. I left after our 2 night stay, furious, aggravated and disappointed!!!

Stayed at Stamford plaza for 10 days, in hotel isolation. Despite this being a daunting experience, the staff couldn’t have been more helpful and accommodating. Room was clean, lovely bathroom, staff always answered calls and were quick to provide help. Thank you so much, will definitely stay upon future visits to Auckland.

The main advantage is the location, just off the main shopping area of Queen Street, less than 10 minutes walk to the Viaduct and Britomart areas. Supermarkets less than five minutes walk, SkyCity just up the road, etc. The building itself is nothing flash with a small reception area and two small lifts. We stayed in a 2 bedroom, 2 bathroom apartment on the 7th floor and the apartment was quite comfortable and had plenty of space to relax. The WiFi worked well. The small kitchen had the basics we needed to have breakfast and prepare a light meal and snacks. One bathroom was an en suite off the main bedroom whilst the other bathroom was larger and contained the washing machine and dryer. Unfortunately we suffered from the construction noise in the street outside which of course is nothing to do with the hotel, but meant we had to sleep with the air conditioning on rather than have a window or sliding door open. There was less noise on the weekend but there was still some construction taking place.

Really enjoyed our stay here and would recommend. Rooms are slightly dated but wouldn’t take much to be a higher star of hotel. Gym facilities really good though different equipment to what is in the pictures. Breakfast really good value, would be good to see some healthier options of fruit too. Overall a really good stay and would stay here again

Stayed at Lylo for 3-4 days and it’s probably the best hostel I’ve ever stayed at. You check in on a device however there is a receptionist near in case you need anything. The design is amazing as well as the communal rooms/work spaces, it’s very new and renovated at the moment so it looks really great. There’s free wifi, a communal kitchen and bathrooms on each floor. There’s also a restaurant and bar, you get a card for one free drink too! I stayed in a private room and shared bathroom, the floor was super clean and quiet. The room itself was cute and tidy, we were missing a few things such as a rubbish bin (didn’t know the rooms came with one until we saw someone else on our floor with one). I think it would’ve of been nice if the room came with a television or a safe, however the room was great for the price so can’t complain too much :) location is central and easy access to everything within the city.

Have stayed here 4 times and each time gets better. The staff are super friendly and always able to help with anything you may need. Rooms are clean and everything you would need. This is our go to place in Auckland CBD as the he kitchen facilities really help us too and are of great quality. Thanks again for another great stay

The location is excellent for the queen street and easy to access CBD Auckland, the room is ok for short trip. But have to close the window to prevent insect. The staffs are nice and helpful.

Very convenient to the airport and had free shuttle to airport starting at 4am. We arrive midday and check in was 2pm but they had our room ready, which was greatly appreciated. Has 24/7 reception and room was very reasonable priced. Will definitely stay there again.

Second stay in 3 months. Service was great at reception and the restaurant. Food was exceptional. My room had everything I needed - comfy bed, good shower, clean and spacious. I was well rested for early morning flight and caught the free shuttle. Thank you for a great stay.

The Service was good, the air con didn't seem to be working, we told the desk about this and they said they would look at it, nothing changed. It was around 18-20degC outside and 24DegC in our room, also VERY dusty, dust coming out the vent.