Ramada by Wyndham Newmarket Auckland Reviews

Response from Property: Kia Ora,Thank you for taking the time to leave a review, we value your feedback. We are happy to know that our location suited your stay with us. So sorry to hear that there was a misunderstanding about our hotel's check-out time. Across our platforms, we do state that our checkout time is 10 AM, however, we do offer a later checkout if requested for an additional charge as we have to get all our rooms ready for 2 PM check-in. Apology for the way our team approached about late check-out. Please do let us know when you stay again and our team would be more than happy to accommodate your request.We look forward to welcoming you back.Kind regards James Guest service agent

Response from Property: Kia Ora Selui,Thank you for taking the time to review our hotel. We are happy to hear that you enjoyed your stay with us. We're pleased you found our rooms super clean and comfortable. Our team look forward to welcoming you back in the future.Kind Regards JamesFront office Team

Response from Property: Kia Ora,Thank you so much for taking the time to review us. We are pleased to hear that you thought our property was convenient for your stay in Auckland. Being close to one of Auckland's busiest transport hubs it's easy for our guests to commute to just about anywhere within the Auckland CBD with only a short 7-minute train ride to the heart of the city. We look forward to welcoming you back to our hotel in the future.Warm RegardsJames Guest service agent

Response from Property: Kia Ora Sakshi, Thank you for reviewing our hotel, we appreciate your feedback. We are pleased to hear that our staff's customer service was recognized. We are sorry to hear that you think our rooms are too small for two guests, however, we do offer larger rooms such as our studio apartments and our One-bedrooms apartments which are perfect for a leisure getaway. We hope to see you again in the future.Kind regards James Guest service agent

Response from Property: Dear guest, Thank you so much for your wonderful review!We're thrilled to hear you had a great stay and enjoyed the convenience of our fully equipped kitchen. We truly appreciate your recommendation and look forward to welcoming you back on your next visit!Kind RegardsJamesFront Office Supervisor

Response from Property: Dear Guest, Thank you for sharing your feedback. We're sorry to hear that your experience didn't meet expectations. Our cancellation policy requires a 48-hour notice for refunds, which is stated at the time of booking. Unfortunately, as the request was made after this window, we were unable to issue a refund for the remaining nights. We understand emergencies happen and appreciate your understanding of our policy. We hope you consider staying with us again in the future under better circumstancesWishing you a Merry Christmas and a Happy New Year.Kind Regards JamesFront Office Supervisor

Response from Property: Kia Ora Paerdubicaizhouzhangh,Thank you for taking the time to review our hotel, we value your feedback. We are sorry to hear that you found our motorway-facing rooms noisy even though they are all double-glazed. However, we do advertise throughout all online platforms our motorway-facing rooms are overlooking the main highway. We also send out a confirmation letter that confirms the room type you've booked. Our team are always happy to assist with an upgrade anytime! If you are ever unsure what room type you have booked please do not hesitate to give us a call or email!We look forward to welcoming you back in the future.Kind RegardsJames Front Office Team

Response from Property: Dear Guest, Thank you for your feedback! We're glad to hear that you found the room comfortable and clean. We do offer larger room options, and if you ever feel you need more space, please don't hesitate to reach out to our team. We’d be happy to assist with an upgrade to ensure your stay is as enjoyable as possible. We hope to welcome you again soon!Kind RegardsJamesFront Office Supervisor

Response from Property: Kia Ora,Thank you so much for taking the time to review our hotel. We are pleased to hear that our location was adequate for the purpose of your stay. Being a 2-minute walk from the heart of Newmarket shops to restaurants are within arms reach. We're also super close to one of Auckland's main transport links which can get you to just about anywhere in the city. We are sorry to hear that you found the room too small, however, we do offer both studio and One/Two/Three bedroom apartments. Next time you stay please do not hesitate to give our friendly reception team a call to assist you with which room type to book. We look forward to welcoming you back in the near future. Kind Regards JamesFront Office Team

Response from Property: Dear Roy, Thank you for your lovely review! We're thrilled to hear you enjoyed your stay! We hope to see you again soon.Wishing you a Merry Christmas and a Happy New Year! Kind RegardsJamesFront Office Supervisor