Hotel II Castillas Ávila

Ótima estadia

The truth is that we stayed for a short time, but the rooms were large, clean and the waiter was very attentive at breakfast.

Situado algo alejado del centro histórico, próximo a un centro comercial, pero ideal por accesibilidad para los que se acerquen a Ávila en coche. Habitaciones muy amplias, limpias y confortables y bien insonorizadas. Es fácil aparcar en la zona, aunque en nuestro caso, por reservar vía web, nos dieron el parking cubierto de forma gratuita. El personal amable y la relación calidad precio muy buena.

The hotel is very clean, very quiet, it is next to a supermarket which is useful, there are plenty of parking spaces in front of the hotel (free). It is a shame that the hotel is far from the center, you have to go by car everywhere because it is about 4 km from the city center.

Structure located on the outskirts of Avila. Overall the structure is clean, but with 80s furnishings. Our room was large with a bathroom equipped with essential comforts. Breakfast does not shine in terms of quality and quantity. Staff very on their own.

Charming hotel, easy and free parking, friendly staff, great room with large terrace on the ground floor, with separate entrance to the bedroom, two large beds with good mattresses, varied and quality breakfast. Excellent hotel to repeat.

Very fair for a 4 star. Room in need of maintenance: dirty paint on the walls, bathroom door that does not open properly due to humidity, gel dispenser extremely hard and almost exhausted (it ran out during the shower). Very hard pillows. I don't know how many customers have complained about the same problem, the poor comfort of the pillows, perhaps the smartest thing would be to change them. In the duvet bed without a sheet, I doubt that they change and wash the cover after each client leaves, which seems like a lack of hygiene to me. Fair breakfast (some more options would not be superfluous), bad coffee, but more than acceptable pastries. Fortunately we found a good waiter, one of those who makes things easier for you. Separate comment for the parking lot. We wanted to leave the car inside, but since it was snowing they told us that if the snow froze, which would be normal, we wouldn't be able to get the car out. Throwing specific salt would avoid this problem for customers.

If I put a negative review it is exclusively for one reason. This hotel is mainly powered by the company where I work. Until recently, with the diet that the company paid me, I could get a room, this year when I reserve they tell me that the diet is no longer covered and that the room is €60 without breakfast, I reserve the room. Once there, I meet a few other colleagues, who booked a week later than me, and the price for them is €50 (same professional category as me). I asked to speak to the director and he told me that the price was depending on the hotel's demand, come on, what they are interested in is having workers from "my company" who have a higher category and more diet (which the hotel covers for them)... unless the date gets closer and... they lower the price, but if you booked before... you're screwed. With that policy... we are going badly. Otherwise everything was correct, the room, the attention of the staff, the cleanliness. But they have lost me as a customer.

We looked for a hotel at the last minute due to an error by another hotel who made a mistake with our reservation. We called in the afternoon asking for 2 simple rooms and they told us they had them. We are super happy to have found this hotel! They gave us 2 large rooms on the third floor that were amazing! Everything was very clean, the rooms had everything you needed and the people at the reception and the breakfast room were very friendly. We were able to park at the hotel, making it easy to take our things up to the rooms via the elevator. It's a shame we spent so little time at this hotel but we won't hesitate to return if we find ourselves in the area.