Résidence Pierre & Vacances Saskia Falaise

The actual accomodation itself wasnt awful, however it was obvious they dont clean properly inbetween guests. There were spider webs hanging from the ceiling. This accomodation is very close to the slope (about a 2 minute walk) or it is ski in ski out but with it being the end of the season this wasnt possible but it was still decently close to the slope with easy access to the la intrets chairlift and folie douce. What we didnt realise is that after being given 1 toiler roll and 4 towels to start with, that there was no maintence ie no new toilet rolls / towels provided after that. And to our surprise we had to make our own bed on arrival!! You had to pay for your own wifi too which was €8. The bathroom and toilet were seperate and so small i dont think it would suit a guest who was on the larger side. The room we were given says it sleeps 4 people but there was absolutely no room for 2 peoples luggage nevermind 4. On the plus side they had a microwave, some intricate coffee machine that poses as a kettle, stoves and equipment to cook etc with as well as being given complimetary cleaning products. All in all, the accomodation does the job but it wasnt amazing. I did actually mention to reception that i was suprised at the maintence level regarding the towels and toilet roll and the lady said that they werent a hotel and that we are on our own after checking in. Well if you arent a hotel then why am i having to check in and check out? 2.5 stars from me

We recently stayed at residence Saskia Falaise on a family ski trip. The location for us is perfect, directly opposite the ski fun rental shop and with a lovely little beginner slope and button lift out the back which was perfect for our little ones. The team at P&V were incredibly helpful, check-in was so quick and the team had prepared our ski passes too. At the end of our trip we sadly had a trip to the A&E department in Thonon and at 0400 once we’d been seen and told we could leave we were in a bit of a bind with how to get back up to Avoriaz. Having tried all the taxi numbers at the hospital and Uber, I called reception at P&V and the gentleman who answered, Antoine, was incredibly helpful and supportive and arranged for a car for us. On returning to our apartment I had another call with him as he was keen to check we’d returned safely and that all was well and to ask if we’d need additional time beyond our planned check out time. All of the P&V team I’ve dealt with have been extremely pleasant and helpful but Antoine I feel went above and beyond to help us during this very stressful time.

I have stayed in around seven different places in Avoriaz (including previously with Pierre et Vacances). This was easily the worst room we have stayed in. I don't normally leave reviews, but this was so poor that I feel compelled to. The room was shabby, dirty, tiny and very rough round the edges (clearly hasn't been updated in years). The beds are tiny and uncomfortable, and there is virtually no storage. The electricity kept on short circuiting, and the kitchen was badly stocked. Everything is done on the cheap (one roll of toilet paper for the entire week for example - needlessly stingy). We were in a corner on the first floor, so the view wasn't even decent, which is difficult to achieve in Avoriaz where the view is almost always amazing. We asked to move rooms, but were given short shrift. If the room had been cheap it would have been fine, but the price is ramped up in half term, so the cost was very high for a very low standard of accommodation. There are much better places to stay in Avoriaz.

The apartment was clean and neat. Staff were friendly. Stay was very comfortable Should have added more plugs. No place to plug on the toaster/kettle. You have to unplug the tv/light to plug them in and keep them on floor The main issue was there was no wifi. We booked through ********** who told there was free wifi. But the receptionist told the details were not changed even though it was informed several times.

Basics provided, warm, convenient. Communication not great, struggling to find out how to get my deposit refunded.