Hotels near Ambassaden Bar, Ayia Napa

Air conditioning separately charged

Stayed a week at this little gem of a hotel. Arrived a bit later than the AI dinner service but was promtly given a snack bag by the reception staff. We were in the studios/apts at the back of the hotel and they were excellent. Loads of space for our toddler to run around and a great travel cot for the wee one aswell. Bed was comfy, rooms cleaned to a great standard on a daily basis and housekeeping staff always went out their way to give our daughter a little smile and a wave. Plastics at the pool glasses at the napa crown, made sence however would have prefered pints rather than halves when it came to the beer on the AI however not going to grumble to much anout that. Breakfast was plentiful and tasty, lunch and dinner service at the nelia beach was outstanding and was a nice touch for gardens guests to be able to stau and enjoy the evening entertainments along with AI drinks. The pool area was great, not massive and sunbeds where always available. Reception made our last day a bit more easier by granting us a late checkput, we had to move rooms for it but it allowed us to get freshened up propely before a long night of traveling home. Alot of complaints about bar staff on here but we never had any issues, smile at them, say hi and they will do the same in return, they are there to do a job and they do it well. Massive fan of the gardens and we hope to return in 2025! Keep up the great work ladies and gents!

The hotel staff are brilliant and caring especially kostas he was very respectful and very nice and cared for us the 6 nights we were here and made sure we were safe. The rooms were comfy and nice, the air conditioning does cost extra but is definitely worth it for the money. The cleaning is perfect and lovely. love megan

We are currently at vrissaki beach ⛱ in room 220 and we've had no issues at all lovely room with a lovely view good food plenty of choice something to suite everyone,is great to eat breakfast overlooking the beach ⛱ rooms always cleaned we are on HB and is ideal as she can swap dinner for lunch which is ideal if you want eat out in the evening overall we are having great hol so please don't let negative reviews put you off it's great

What a fabulous surprise from start to finish. We arrived at 1.30am in the morning and were greeted with a friendly smile and glass of champagne. Check in was quick and easy. We travel a lot and our room was wonderful, one of the best we've stayed in. Very modern, a good size, a large balcony and with a seaview which we weren't expecting. All very clean. The hotel is kept spotless in every area, staff are all attentive and want you to enjoy your stay. Stayed B&B and loads of choice for breakfast, we had something different each day. Ate out in the evenings as we always do on holiday, but the restaurant looked very nice and was laid out lovely. I really cannot fault this hotel. It has such a nice calming relaxing feel to it and we absolutely loved it. We will definitely return. Outside, there are lots of good restaurants within easy walking distance without going into Protaras itself, and there's a lovely promenade to walk along by the sea. Local buses are good and cheap if you want to go into ayia napia but the hotel is such a lovely area to stay in. We rarely go to the same hotel twice but the AT Herbal, will definitely be an exception. Already recommended to friends and cannot wait to return

Summary: The staff is truly great! The food, location, and cleanliness good. The gym and drinks is not good (see below). Bit of a charter vibe; football shirts and shorts at dinner, crocs and see through dresses/tunics over bikinis at lunch, and sunbed «prowling» before sunrise. This hotel would be average without its people. The staff is great: Attentive, nice and helpful (both reception, waiters/waitresses and the guys in the poolbar). They respond quickly, do it with a smile and help where they can. The manager is lucky to have such a good crew! Good to know: The hotel cooperates with charter companies, and has a large amount of british charter tourists. The breakfast buffét is adapted accordingly. Pros: Location - right next to beach and a cove perfect for swimming. Close to Protaras center, yet in a quiet location. Food - the food is good for an All Inclusive resort (we had some days with, and some days without were we ate at good local restaurants such as Sonja and Andama). Clean - Housekeeping keeps the rooms spotless. Poolbar - the service level is high. They walk around the pool area constantly to check if you need any refreshments. Cons: Drinks - the juices at breakfast are watered down (not even fresh juice, but the cheap sugery kind). At the drink menu there is extensive use of syrups instead of fresh ingredients. Suryp instead of coconut milk for the Pinã Colada, suryp instead of fresh lime juice and club soda for the Mojito, suryp instead of fresh juice for the Margarita, etc. This makes most drinks too sweet and/or synthetic flavoured. The «gym» is not a gym, and not what the website claims. The «gym» is a collection of old and worn equipment in the corner of the spa waiting area (which in itself is small). Much of the equipment is rusty and/or worn. Right next, as in RIGHT next, to this corner, is the spa. And the spa isn’t a spa, in the sense you expect. The spa is a small area with two treatment rooms, and toilets frequently used by guests lounging by the pool. It’s not a serene space with a luxurious feel. I didn’t try any treatments (because of the state of it), but I can imagine you hear people working out right outside, and the traffic to/from the toilets right outside, when having treatments. Other: The reception is connected to the restaurant, and the restaurant is between the reception and the pool area. Meaning people walk through the restaurant in swimwear, while people eat/drink. This isn’t ideal. The sun loungers. There are plenty, and yet people get up before the sun to reserve. The hotel has a sign that asks people to not reserve beds before 8am, but people don’t care.

I want to start this review by saying that the staff at this hotel are outstanding, they go above and beyond to help, they are friendly and very hard working. However, I can’t understand how majority of the reviews for this hotel are positive from what we and other experienced from our stay. Upon arrival the hotel is clean and modern, the rooms are airy and modern and all looks very nice. I think the main issue with this place is there is far far too many guests for the amenities that the hotel has to offer. BUFFET: The buffet restaurant is absolutely tiny, every night there was a huge que wrapped all around to get to the food. This is not ideal with 2 small children when you have go back and forth separately for everyone to get their plate of food. This resulted in my partner not getting anything to eat because of the length of time it took then returning on his own at 9pm. The que went from the very first dish right to the last so it took a long time to get to the end. Not only that the food was not being replenished quick enough, everything was stone cold and the food all had a crusty top layer as if it had been standing for a long time. The food is one of the worst we have had. The hotel is aware of this issue as they had one of the staff members asking for peoples feedback and agreed it was far too small and that the hotel was looking into it. A LA CARTE: My next issue was the a la carte, there is only one included a la carte and the food here was absolutely disgusting and stone cold. The restaurant itself is outdoor but is very very dirty and unkept. While we were there the majority of people were leaving without finishing their meal. We waited over 2 hours and ended up leaving before our dessert as it was just taking so long. ENTERTAINMENT: this also wasnt great, there was only 1 thing on most nights that last 30mins-45mins and then that was it. It was out on the terrace which again there was not enough space or seats for how many guests were at the hotel. Daytime entertainment was very lacking, if you have children this is definitely not a good choice hotel for that reason. There is only 2 young girls that run entertainment during the day and they run very few activities. POOL: the pools upon arrival look great however we found these to be dirty, they all had scum rings around the outer which was never cleaned the whole time we were there, the tiles were black and mouldy in lots of places. We saw ants crawling all over the bar counters too. My suggestion to this hotel would be stop trying to make more money and concentrate on catering to the guests that have already paid a lot to stay here. Open up the paid a la carte as an option to all inclusive guests which would free up more congestion in the buffet. Open the roof top bar also as an option to all inclusive guests, not an extra charge. This would allow for more space for guests to enjoy their night rather than sitting in a small lobby for the whole duration of their holiday

Booked into this hotel because friends who just called in for a drink liked what they had seen. First impressions were good. Friendly receptionists and the place looked very nice. First impression of the room was that it was spacious, had a large bed and nice bathroom. On further inspection though we noticed = No tea/coffee facilities. Only 3 soft, cheap quality pillows. Bottom sheet not a fitted one and didn’t cover all of mattress. The quilt itself barely covered the bed area an it and it’s cover again seem poor quality. Mini bar had two bottles of different beer and one can of Fanta. No complimentary water offered. The only English speaking channel was a Turkish news channel. Some better points:- Shower was excellent. The sports bar was very nice, very reasonably priced with lovely staff. The restaurant food was nice but make sure you ask for time between your starter and main. In summing up this hotel I would say that with a few adjustments and and more attention to detail I would stay here again. Until then I’ll sadly give it a miss.