Guest User
June 30, 2024
We are currently still at this hotel having been here for 4 days of a 7 day holiday and can’t wait to leave. On arrival the reception was empty, we had to call out for someone to greet us and give us our keycard. On entering the room I burst into tears. It’s nothing like the pictures online, the rooms are extremely dated, falling apart and dirty. Our room hasn’t been cleaned since our arrival, the bedding has been changed once with the clean bedding having a big stain on. The food is way below what you’d expect from a 4* hotel, it’s bland, repetitive, very few options and some meat even raw! We went to the onsite Japanese restaurant one evening which is part of the AI but walked out hungry as my food came out freezing cold. The snacks are tiny squares of cake which have been left over from lunchtime and miniature ice creams which have been thawed and refrozen over again as they’re icy and misshapen. We are having to pay to eat out everyday. The entertainment is practically non existent, the same 3 ladies singing the same songs each night to the children for an hour. The staff are extremely rude, they don’t make eye contact when you speak to them and it’s almost like us being here is a chore for them. The only facilities are the swimming pools, spa and beach bar. The advertised rooftop bar hasn’t been open since we’ve been here. The amount of rubbish on the hotel beach is awful, this has been picked up by one of the guests. I can’t explain on this review how bad this hotel is, everyone other than the locals we have spoken to have the same complaints. This is my third stay in Cyprus having stayed in Fig Tree bay and Ayia Napa previously which were both lovely. My advice would be to book a hotel closer to Ayia Napa or Fig Tree bay if you want to enjoy your holiday as there’s nothing around here so you’d need to pay for a taxi to get anywhere which is €15 euros each way.