Hotels near Kumakura Park, Azumino

The staff and service were very appreciated. We forget some stuff in the room and the hotel staff tried so hard to find it and gave us back despite we already check out. The room was clean and comfortable. The location was very close to the train station with a few minutes walk. We really appreciated our stay and will visit again for sure. 😊

I chose this hotel in front of the station for the next day to use a car rental. It is a hotel of the Alpico Transportation Group. The receptionist is on the 2 floor. Check-in requires a machine hand input by yourself, and all payments, card keys and breakfast tickets are out of the machine. So payment is prepaid. It depends on the way of thinking whether it is troublesome or convenient. 1 person 8000 yen with breakfast. There was Wi-Fi, the room and the bathroom were clean and the bed was comfortable and there was no particular dissatisfaction. There are also restaurants and taverns in front of the station for dinner, so there is no worry.

We stayed twice in November and December. There was only a new hotel and it was clean and comfortable. There was a large TV in the room and I could see a powerful image. The public bath was also very good. I thought it was crowded at night and used it early in the morning, so it was almost rental. The staff at the breakfast venue, the staff at the cleaning staff, and the front desk 々 were very kind and had a great stay to heal fatigue. Only there were not many taxis nearby, and when I called, I had to have a considerable time margin.

When I booked the hotel, the reviews made me think that it would be good but not amazing. However I was really disappointed. Although not terrible, this hotel was below my standard. Within a short walk to the amazing Matsumoto Castle, the hotel seemed like a nice historic place to stay and enjoy. The hotel itself is rather plain and uninteresting. The room was big but not cozy or really comfortable. The elevator smelled like gasoline as did the basement floor where the women's bath is located. The public baths are small and uninteresting as well. We did not eat dinner here. The breakfast buffet was good. Now, on to the service. Although not rude, the service was cold and overly rule oriented. Although I realize the check-in time is 15:00, most places will not hold on to this dogmatically and to the minute. In other words, if the room is available then let your guests settle in. On this day it was raining, constant and hard, so most guests were cold and wet when they arrived as we were. At 14:10 when I asked if our room was ready the lady at the front dest pretended to check her watch and just no, please wait until 15:00. She didn't check if rooms were ready, but rather preferred the strict rule and have guests, many with children, sit around cold and wet in the lobby. Rules are more important than your customers. I don't agree with that. It is below my standard. On to breakfast, schedule to start at 6:30. We arrive at 6:28 and the lady (different lady) rather aggressively told us to go sit in the lobby rather that stand and wait for 2 minutes. That 2 minutes before 6:30 seemed very offensive for her. So when it came to parking no person came out to greet us or help us. Not normal or good. However I parked in front and headed in, then I was approached and told that I should not park there. Not sure why, but I asked where and was told that there is a parking lot around the corner. So I headed out to the car and started to move when I was approached and told that the parking lot was full. So I asked where I should park and was told that sorry the parking lot was full. So can I stay here? No. Where? the parking lot is full. So where do I park? The parking lot is now full, maybe some people will leave. I got fed up and just walked back into the hotel. A man then said that if I give him my key he will move my car when more spaces open up. Thank you. The next morning, my car was still there, had not been moved, and other cars were parked around me. That was not good reception. Below my standards. Dogmatic adherence to rules is more important than guests. Politeness does not hide that. Below my standards. Disappointed I cannot recommend this hotel.

The hotel is in a very good location. Close to the train station and the bus station. There are shops and restaurants nearby. Conveniently, the rooms are clean and look new. There is complete equipment. The room size is wide and well laid out for use. The staff are very service and attentive. Very impressed with this hotel

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Less than 5 minutes walk from JR station, my moderate twin room is very spacious and comes with a work desk. Beddings are very comfortable and plenty of amenities are provided. They even have complimentary supper service at night. We didn't get to try the breakfast but they look great with a lot of varieties. This is a great place to stay in Matsumoto.

~7min walk from Matsumoto station with many food options nearby, on usual days. We went on 31 Dec to 1 Jan and the streets were empty; shops were 99% closed, except for Parco / big malls. Hotel staffs were super helpful and friendly. I loved the shoe locker concept at the main entrance of the hotel; you lock your shoes and go barefooted around the hotel. Hotel staff assisted to check on available restaurant opening hours, as well as reservation on 31 Dec since we weren't sure if places were open. Onsen (both indoor and outdoor) was the best, coupled with complimentary laundry facility (dryer at 100yen). Shampoo and body wash were all available for use. There are vending machines at the common area outside the bathroom. Complimentary ramen at night (do check with the hotel on the timing). Soba over new year's countdown at midnight was yummy. Wonderful overall experience. Will explore Onyado in other cities in future!

We stayed one night at this hotel as pat of a tour of Japan, mainly to visit Crow Castle, Japans oldest. The hotel was of a very good standard as were the rooms and the Japanese style breakfast was of a good quality, offering plenty of choices.. Would have liked to stay longer but we were moving on the fo,llowing day.

the staff at the front desk and the staff at the dining room were really kind and cozy. i'll tell you the following. １． The next morning of the stay, when I tell the front desk to leave by an early train, I'll call the dining room. I changed the breakfast time from 7:30 to 7:00. Thank you. ２． I wanted to put salt on the table in the dining room. I didn't have two cups of tea bowls, and I wanted to increase a little more. ３． I stayed in a twin room on the 2 floor, but the step with the bathroom was large I wanted to write a note. ４． The morning bath was from 6 o'clock, but it was not 6 o'clock, and the door in the hallway on the way to the bath was not opened. Can't you open it before 6 o'clock? Waiting until it opens is lonely. On the other hand, the entrance door of the dining room was open before 7 o'clock.