Family-friendly Hotels in Bac Ninh

**Grand Phoenix Hotel Bac Ninh, Vietnam is a quality accommodation choice that is well received by tourists for its superior location, comfortable facilities and professional services**. Grand Phoenix Hotel Bac Ninh is located in the city center of Bac Ninh Province, Vietnam, with a convenient location for tourists to visit popular attractions and business districts in the city. The hotel's surroundings are pleasant, providing tourists with a quiet and comfortable rest environment. The hotel's rooms are modern in design and tastefully decorated, equipped with modern facilities, including comfortable beds, private bathrooms, air conditioning, mini bars and flat-screen TVs, ensuring tourists a comfortable stay. The hotel also provides free wireless Internet access in public areas, allowing tourists to stay connected easily. The hotel's service is professional and the staff is warm and friendly, always ready to meet the needs of tourists. From assisting tourists with check-in and check-out procedures to providing tourist information consultation and helping to arrange travel schedules, the hotel's staff can provide efficient and thoughtful services. The hotel also provides additional conveniences such as luggage storage, 24-hour front desk service, conference facilities and business center, which are especially suitable for business people and long-term tourists. In summary, Grand Phoenix Hotel Bac Ninh is an ideal accommodation choice for tourists in Bac Ninh Province, Vietnam, with its superior location, comfortable accommodation conditions, professional services and rich facilities.

The Indochina where I originally stayed had no rooms. I booked this hotel temporarily. I don’t recommend it. It is far away from the city center. There are no commercial facilities around and shopping and dining are inconvenient. The hotel is very average and the sanitary conditions are average. I will not choose it next time.

The cons are many: -We arrived at 10pm and were given rooms right away. Great! Once we settled in, the hotel called to let us know we would be charged 50% of the room rate for checking in early. Not great! Never seen a hotel to do that before. After I pointed out they never mentioned anything to me about this surcharge beforehand, they relented, but bad first impression nonetheless. -During one of the hottest days of the summer, the electricity went out 4-5 times, each time lasted from 15-20 minutes. One time was during a massage session. It was sweltering. - Crazy miscommunication issues with the staff. I had great expectations: we had a personal butler named Ms. Mai Luong, and Ms. Ngan Nguyen from the activity team reached out to curate an itinerary for us. I booked a spa session at 8am for my dad, and a bell therapy session at 8am for me and my mom. They even printed the itinerary out for me, there were messages and all. We rushed breakfast to get to our activities on time. The spa people then made my dad wait for 30 minutes because they said I booked the 8h30 session. (I had the message with Ms. Mai Luong that said otherwise.) The bell therapist said the class was at 7am and it was over. It was actually quite hilarious. Even the hotel people couldn't agree among themselves - Ms. Ngan Nguyen insisted there was another bell session at 8am for us, but the bell therapist said nope. -The fans in our room (303 and 304) did not work. Had to call the technicians to come fix them. Room 303's fan was finally fixed. Room 304's fan was still not working by the time we left. - For a hotel advertised as a retreat away from the crowds with a focus on peaceful environment, the hotel had a curious way of doing it. They held events for big groups at the main restaurant. Ok no problem. But what with the big stereo system that blasted their godawful karaoke singing? What about other guests that came for the peace and quiet? Some inconsiderate guests also made a lot of noises around the bell therapy area and the spa, disturbing people who desperately wanted to unwind. There should be better sound-proofing or some signage asking guests to lower their voices. - The swimming pool is advertised on the website as being ”year-round”, which means heated. Not only is it ice cold, the water is murky and dirty. We did not come back. The good things: -Good location on top of a hill that has great view of the city. Breezy and airy and calm (when there is no karaoke singing.) -Fresh flowers and fresh fruits in the rooms. -The staff was nice, despite the issues. They gave us some juices to make up for the bad experience but still I had to be honest with my review, so other guests could adjust their expectations.

No hot water, Wi-Fi is unstable and disconnects If the counter cannot understand Chinese, they will hang up directly. Poor internal management of the hotel There was a fire that day and I hurriedly escaped. It seems there was no sprinkler equipment. Such a bad experience for the first time