16 Phu Dong Thien Vuong Street, Suoi Hoa, Bac Ninh, Bac Ninh Province, VietnamView Hotel Details
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Royal Phoenix Hotel Bac Ninh Guest Reviews
4.2/5
Very Good
74 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.1
Amenities4.1
Service4.0
Cleanliness4.4
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All reviews(74)
Positive reviews(70)
Reviews with photos/video(6)
Clean and tidy(13)
Awesome rooms(11)
Awesome stay(9)
Friendly staff(6)
Negative reviews(4)
Shermomo
Deluxe Double Room
Stayed in Jan 2025
Business travelers
7 review
3.5/5
Posted on Feb 7, 2025
Everything is clean, but not amenities wasn't good enough. They don't have hand soap and conditioner.
Guest User
Deluxe Twin Room
Stayed in Feb 2025
Business travelers
4 review
3.2/5
Posted on Feb 19, 2025
Clean, spacious rooms, but location could be better in Bach Ninh.
Nhu
Standard Queen Room
Stayed in Feb 2025
Business travelers
7 review
5.0/5
Outstanding
Posted on Feb 24, 2025
Good!
Guest User
Deluxe Twin Room
Stayed in Oct 2024
Business travelers
3 review
0.5/5
Posted on Nov 1, 2024
The room was well decorated and there was no smell. The smell was very strong. I don’t know why no one reviewed the opening. How could such a serious smell be allowed? It’s very difficult to understand. My eyes feel uncomfortable in the room. I choked in the middle of the night and couldn’t sleep. I booked it for three days and canceled it for two days. The merchant didn’t agree. The situation is so big. I must leave a negative review. I’m very speechless. There is a Chinese restaurant downstairs in the hotel. At night I can only eat at this restaurant when I come here. There is no meal in the hotel.
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Original TextTranslated by Google
Response from Property: We sincerely apologize for your negative experience at the hotel. We appreciate your comment and will try to resolve the issue. We hope to serve you on your upcoming business trip. Best guest, Royal Phoenix Team
Anonymous User
Deluxe Double Room
Stayed in Oct 2024
Business travelers
2 review
4.0/5
Very Good
Posted on Oct 29, 2024
Construction is going on recently, from morning to night. People who are afraid of noise are recommended to stay after the construction. Everything else is available. Breakfast is also good. There are not many places to eat around. It takes about 5 minutes to get to vomcone by car.
Original TextTranslated by Google
Response from Property: 感謝您對我們酒店的評價和選擇。我們很高興收到您的反饋,並期待您再次成為我們酒店的客人。此致,皇家鳳凰隊
Guest User
Deluxe Twin Room
Stayed in Oct 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Oct 25, 2024
It's pretty good. It's newly renovated. The room is quite spacious. It's very close to the city center and very convenient. There's a delicious Chinese restaurant next to it.
Original TextTranslated by Google
Response from Property: Thank you for your review and choosing our hotel. We're glad you enjoyed your stay and we look forward to welcoming you back to our hotel again! Best regards, The Royal Phoenix Team
Guest User
Deluxe Twin Room
Stayed in Oct 2024
Other
2 review
5.0/5
Outstanding
Posted on Oct 4, 2024
The room was very big, very new and very clean. Every waiter is very nice and always smiles, especially Brother Ahao, who is very handsome and speaks Chinese. He is very heart-warming and upgraded the room. The Phalaenopsis in Daning, the hotel, is also very beautiful. I planned to stay for one day, but I couldn't bear to leave, so I stayed for one more day. 😀
Original TextTranslated by Google
Response from Property: 我們始終將客户視為我們的家人,所以為您服務是我們的榮幸希望很快見到你. 我是啊豪.謝謝你老闆
Guest User
Deluxe Double Room
Stayed in Sep 2024
Other
10 review
3.5/5
Posted on Oct 9, 2024
Stayed for two nights: When I checked out on the first day, I smoked at the door and waited for 20 minutes. No one informed me that I had completed the check-out procedures. Then I couldn't wait any longer and left on my own.
Original TextTranslated by Google
Response from Property: We apologize for the inconvenience. Thank you for your honest review! Sorry to trouble you! Sorry boss!
Response from Property: Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.! Best regards, Royal Phoenix Team