Royal Phoenix Hotel Bac Ninh

Royal Phoenix Hotel Bac Ninh Reviews

Royal Phoenix Hotel Bac Ninh

16 Phu Dong Thien Vuong Street, Suoi Hoa, Bac Ninh, Bac Ninh Province, VietnamView Hotel Details
Royal Phoenix Hotel Bac Ninh
Royal Phoenix Hotel Bac NinhRoyal Phoenix Hotel Bac NinhRoyal Phoenix Hotel Bac Ninh
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Royal Phoenix Hotel Bac Ninh Guest Reviews

4.2/5
Very Good
74 review
Verified reviews
Location4.1
Amenities4.1
Service4.0
Cleanliness4.4
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All reviews(74)
Positive reviews(70)
Reviews with photos/video(6)
Clean and tidy(13)
Awesome rooms(11)
Awesome stay(9)
Friendly staff(6)
Negative reviews(4)
Shermomo
Deluxe Double Room
Stayed in Jan 2025
Business travelers
7 review
3.5/5
Posted on Feb 7, 2025
Everything is clean, but not amenities wasn't good enough. They don't have hand soap and conditioner.
Guest User
Deluxe Twin Room
Stayed in Feb 2025
Business travelers
4 review
3.2/5
Posted on Feb 19, 2025
Clean, spacious rooms, but location could be better in Bach Ninh.
Nhu
Standard Queen Room
Stayed in Feb 2025
Business travelers
7 review
5.0/5
Outstanding
Posted on Feb 24, 2025
Good!
Guest User
Deluxe Twin Room
Stayed in Oct 2024
Business travelers
3 review
0.5/5
Posted on Nov 1, 2024
The room was well decorated and there was no smell. The smell was very strong. I don’t know why no one reviewed the opening. How could such a serious smell be allowed? It’s very difficult to understand. My eyes feel uncomfortable in the room. I choked in the middle of the night and couldn’t sleep. I booked it for three days and canceled it for two days. The merchant didn’t agree. The situation is so big. I must leave a negative review. I’m very speechless. There is a Chinese restaurant downstairs in the hotel. At night I can only eat at this restaurant when I come here. There is no meal in the hotel.
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Response from Property: We sincerely apologize for your negative experience at the hotel. We appreciate your comment and will try to resolve the issue. We hope to serve you on your upcoming business trip. Best guest, Royal Phoenix Team
Anonymous User
Deluxe Double Room
Stayed in Oct 2024
Business travelers
2 review
4.0/5
Very Good
Posted on Oct 29, 2024
Construction is going on recently, from morning to night. People who are afraid of noise are recommended to stay after the construction. Everything else is available. Breakfast is also good. There are not many places to eat around. It takes about 5 minutes to get to vomcone by car.
Original TextTranslated by Google
Response from Property: 感謝您對我們酒店的評價和選擇。我們很高興收到您的反饋,並期待您再次成為我們酒店的客人。此致,皇家鳳凰隊
Guest User
Deluxe Twin Room
Stayed in Oct 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Oct 25, 2024
It's pretty good. It's newly renovated. The room is quite spacious. It's very close to the city center and very convenient. There's a delicious Chinese restaurant next to it.
Original TextTranslated by Google
Response from Property: Thank you for your review and choosing our hotel. We're glad you enjoyed your stay and we look forward to welcoming you back to our hotel again! Best regards, The Royal Phoenix Team
Guest User
Deluxe Twin Room
Stayed in Oct 2024
Other
2 review
5.0/5
Outstanding
Posted on Oct 4, 2024
The room was very big, very new and very clean. Every waiter is very nice and always smiles, especially Brother Ahao, who is very handsome and speaks Chinese. He is very heart-warming and upgraded the room. The Phalaenopsis in Daning, the hotel, is also very beautiful. I planned to stay for one day, but I couldn't bear to leave, so I stayed for one more day. 😀
Original TextTranslated by Google
Response from Property: 我們始終將客户視為我們的家人,所以為您服務是我們的榮幸希望很快見到你. 我是啊豪.謝謝你老闆
Guest User
Deluxe Double Room
Stayed in Sep 2024
Other
10 review
3.5/5
Posted on Oct 9, 2024
Stayed for two nights: When I checked out on the first day, I smoked at the door and waited for 20 minutes. No one informed me that I had completed the check-out procedures. Then I couldn't wait any longer and left on my own.
Original TextTranslated by Google
Response from Property: We apologize for the inconvenience. Thank you for your honest review! Sorry to trouble you! Sorry boss!
Guest User
Deluxe Twin Room
Stayed in Sep 2024
Business travelers
14 review
5.0/5
Outstanding
Posted on Sep 28, 2024
Very good facilities, hygienic and clean
Original TextTranslated by Google
Response from Property: 希望很快見到你..謝謝你老闆
Guest User
Deluxe Double Room
Stayed in Nov 2024
Couples
34 review
4.7/5
Amazing
Posted on Dec 2, 2024
新開的酒店,比隔壁幾家貴,但有貴的價值。面積夠大且整體還是有質感的。配的衞生用品可以再考究一下會更好。我的房間缺了一雙拖鞋,而且衹有人字拖。舒適性一般。還有陽台是三四間互通,好無遮攔。雖然關上窗户緊閉拉簾來維護私隱,但安全性和私隱沒啥可談的。還需要優化細節和提高管理。
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Response from Property: 感謝您對酒店的反饋。我們很高興收到貢獻,並將在未來努力改進。 我們非常高興地歡迎您即將到來的商務旅行。此致,鳳凰
Guest User
Deluxe Double Room
Stayed in Nov 2024
Business travelers
6 review
3.2/5
Posted on Nov 29, 2024
房間還是很不錯,但是是新酒店,有裝修味道,空氣質量不太好,而且附近白天裝修聲音很大,近期不建議入住!
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Response from Property: 對於您在酒店的負面體驗,我們深表歉意。我們感謝您的評論,並將盡力解決問題。我們希望在即將到來的商務旅行中為您提供服務。 最好的客人, 御鳳凰隊
Anonymous User
Deluxe Double Room
Stayed in Feb 2025
Business travelers
32 review
1.7/5
Posted on Mar 1, 2025
大廳好多人抽煙,烏煙瘴氣。 辦入住非常非常慢,服務非常非常一般。客人一直站着等辦理入住,前台服務員忙完自己的事才往這邊瞟一眼,無語。 幾個月前住過一次當時給的房型比預訂的差了級別重新要求更換了。總之不會再選擇這家了。
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旅行工作、走走停停
Deluxe Double Room
Stayed in Feb 2025
Business travelers
1 review
5.0/5
Outstanding
Posted on Feb 20, 2025
## 商務旅館住宿體驗評價 這次出差入住這家商務旅館,整體體驗非常滿意,無論是環境、住宿品質、衛生條件還是服務態度,都讓我感到物超所值。 **環境方面:** 旅館位於市中心,交通便利,周邊餐飲、購物一應俱全。雖然地處鬧區,但房間隔音效果很好,完全不受外界噪音干擾,讓我能夠安心休息。大廳設計簡約大方,充滿現代感,給人一種專業且舒適的感覺。 **住宿品質:** 房間空間寬敞,裝潢以簡約商務風格為主,燈光柔和,營造出舒適的氛圍。床鋪軟硬適中,寢具乾淨整潔,睡起來非常舒服。辦公區域配備了符合人體工學的椅子和寬敞的書桌,方便我處理工作事務。此外,房間內還提供了免費的高速Wi-Fi,網路穩定,對於需要隨時處理郵件和會議的我來說非常實用。 **衛生條件:** 房間打掃得非常乾淨,地板、桌面一塵不染,浴室也沒有任何水垢或異味。毛巾、浴巾等用品都經過消毒,用起來很安心。每天的清潔服務也很到位,工作人員會細心地整理房間並補充備品。 **服務方面:** 旅館的服務人員態度親切,從入住到退房都讓人感到賓至如歸。前台人員不僅快速辦理入住手續,還主動提供了周邊的交通和餐飲資訊。客房服務響應迅速,有任何需求都能及時得到解決。此外,旅館還提供自助洗衣和熨燙服務,對於長期出差的商務人士來說非常貼心。 **早餐體驗:** 早餐種類豐富,中西式餐點應有盡有,食材新鮮,口味也很不錯。特別喜歡他們的現煮咖啡和手工麵包,為一天的開始注入了滿滿的能量。餐廳環境整潔明亮,服務人員態度友善,讓人用餐時心情愉悅。 總體來說,這家商務旅館無論是硬體設施還是軟體服務都讓人印象深刻,性價比非常高。對於需要頻繁出差的商務人士來說,這裡絕對是一個理想的選擇。下次出差,我一定會再次選擇入住!
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Guest User
Deluxe Double Room
Stayed in Dec 2024
Solo travelers
1 review
3.2/5
Posted on Dec 9, 2024
1,水壓不穩,2,酒店最多兩支水,有一天還忘了放水。3,花灑邊緣很鋒利的地方把我臉都刮傷了,反映之後拿了兩片止血貼給我,第2天並沒有更換花灑。4,馬桶下水不夠好,容易堵塞,堵塞之後叫他們過來處理但沒辦法處理説下班了但是第2天也不見有人來處理。
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Response from Property: 對於您在酒店的負面體驗,我們深表歉意。我們感謝您的評論,並將盡力解決問題。我們希望在即將到來的商務旅行中為您提供服務。 最好的客人, 御鳳凰隊
Guest User
Deluxe Twin Room
Stayed in Dec 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Dec 20, 2024
入住挺滿意的,交通便利,房間乾淨舒適,套房的房間配套也很齊全,還有咖啡機,服務人員也是熱情細心的,滿意的入住體驗
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Response from Property: Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.! Best regards, Royal Phoenix Team
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