Hotels near Boutique Artesanal Bakhalal, Bacalar

Please be careful booking here. I tried to book online using my credit card, but did not receive a confirmation e mail or text so assumed the booking had not gone through. In the week before the planned stay, I called, e mailed and used the 'contact us' message service on the website but still received no reply, so had to book elsewhere. The hotel then contacted me on the day we had planned to arrive, via whatsapp, asking what time we would arrive! I explained the issue but the hotel would not accept any responsibility for the fault of not sending a confirmation of booking by e mail or text. They then charged my credit card for one nights accommodation. I asked the hotel to refund both via whatsapp and also in person, going to speak with the manager who was extremely unhelpful. The conversation ended with my child crying and was very unpleasant indeed. We insisted the manager speak to his boss, who then agreed to refund us. I have a signed letter from the hotel manager agreeing to refund us, yet the hotel have now been lying to us since April - telling us they don't know how to refund to a credit card, asking again and again for more and more information about my bank accounts (which I have obliged, wasting yet more of my time), then telling us they have refunded to a different card when nothing has been received. It is totally insulting and I am disgusted by this treatment. The amount of lies I have documented on letters and whatsapp is just absurd and clearly this hotel is fraudulent. Do not share any of your card details with these frauds.

The crystal hotel really loved us, its facilities are perfectly careful, very clean and orderly, at our arrival we were treated in a phenomenal way the reception was so pleasant, They gave us towels to refresh us and always showed interest in us, Yessica the receptionist, was aware that we had everything necessary for our stay she is really excellent host with quality and warmness The room was very comfortable and the room was very comfortable. The hotel was very friendly and helpful, it was up to us offering the delicious menu options of the restaurant, the pizza of seaweed was our favorite. Thank you for having a weekend for us. We will certainly come back!