Guest User
December 11, 2023
The room was very dirty, rusty, smelly, there was also mold in the shower area. The pipe in the washing sink was rusty and disgusting. Whole room was in poor condition, that is far away from 4 star hotel. In our reservation was breakfast included. First morning we asked receptionist where is the breakfast area and we were escorted there. At the end we have to pay 210 MXN for the breakfast (with discount) The waiter told us that this breakfast area is not part of the hotel (even this is the only breakfast area in the fenced hotel area). After that we decided to leave this disgusting hotel full of bacteria and made new reservation in another hotel. We wanted to make early checkout and pay only for 1 night. However we were told that we have to pay the full amount for all 3 nights.